Field Engineer
Megaport
Field Engineer
Megaport
Subscription-based network connectivity to cloud services
The Datacenter Operations team at Latitude.sh keeps the physical infrastructure behind our bare-metal cloud running: servers, racks, power, cabling and structured connectivity across our global data center footprint.
A fast-growing part of that footprint is high-density GPU infrastructure: multi-GPU AI servers (8x SXM-class NVIDIA platforms) drawing well above typical enterprise rack densities, with demanding power, cooling and cabling requirements. These systems run production AI workloads for our customers, so precision, uptime and hardware discipline are non-negotiable.
We are looking for a Field Engineer to act directly on this physical infrastructure. This is a hands-on role: you will deploy, maintain, troubleshoot and repair GPU servers and their supporting infrastructure, travel between data centers in your region, and act as the on-site focal point for new deployments, including overseeing remote hands teams at partner facilities.
We are seeking two Field Engineers to join our team in Cincinnati, OH.
GPU Server Maintenance & Break Fix
Diagnose and repair hardware failures on multi-GPU servers (SXM baseboards, GPU trays, NVLink components, PCIe risers, NICs, DIMMs, NVMe drives, PSUs, fans);
Perform component-level replacement following vendor procedures and ESD-safe handling practices;
Run and interpret hardware diagnostics (BMC/IPMI logs, vendor diagnostic tools, GPU health checks such as nvidia-smi, DCGM and field diagnostics) to isolate faults before intervention;
Execute firmware updates (BIOS, BMC, GPU, NIC) as part of maintenance windows and break-fix workflows.
Manage the full RMA cycle: fault evidence collection, vendor ticket handling, part logistics, replacement and validation.
Validate repaired systems back to production standards (burn-in, stress tests, link and thermal checks) before customer handover.
Deployments, Racking & Cabling
Rack, stack and cable GPU servers and supporting equipment (switches, PDUs), respecting weight, airflow and power-density constraints of high-density racks.
Perform structured copper and fiber cabling: run, terminate, label, test and certify links (including high-speed interconnects such as 400G/NDR-class fabrics).
Verify power distribution readiness (PDU capacity, circuit balancing, redundancy) before energizing new GPU racks.
Execute server installations and decommissions end to end, including physical audit and inventory updates.
Support the Deploy & Implementation team by confirming switch, PDU and cross-connect availability prior to activation.
New Deployment Oversight & Remote Hands Coordination
Act as the on-site focal point for new GPU deployments in your region.
Plan, brief and oversee remote hands teams at partner facilities: define work scopes, validate execution quality and sign off on completed work.
Ensure deployment work follows Latitude.sh standards for cabling, labeling, documentation and safety.
Report deployment progress, blockers and quality issues to Datacenter Operations leadership and coordinate corrective actions.
Operations & Documentation
Respond to physical infrastructure incidents within agreed SLAs, including on-call escalations.
Maintain accurate, up-to-date documentation: rack elevations, cabling maps, asset inventory, maintenance records and runbooks.
Perform preventive maintenance and inspection routines on servers and rack-level infrastructure.
Follow and improve change management procedures for all physical interventions in production environments.
Collaborate with Network Operations, Deploy & Implementation and Electrical teams on cross-functional activities
Experience with out-of-band management (BMC, IPMI, Redfish, vendor consoles such as iDRAC/Supermicro IPMI) for diagnostics and remote troubleshooting.
Competence in structured cabling: copper and fiber standards, connector types (LC, MPO/MTP, OSFP/QSFP transceivers, DACs/AOCs), testing and certification practices.
Understanding of datacenter power fundamentals: PDU types, single vs. three-phase circuits, redundancy models (A/B feeds), and safe work practices around energized equipment.
Ability to read and produce technical documentation: rack elevations, cabling schedules, work instructions and incident reports.
Strong troubleshooting methodology: able to isolate faults systematically and document root cause.
Autonomy and ownership: comfortable being the senior technical presence on site, making sound decisions under pressure and knowing when to escalate.
Availability for regional travel between data centers and for on-call rotations outside business hours.
Physical capability for data center work: lifting and handling heavy equipment (GPU servers routinely exceed 100 kg per chassis, handled with lifts and team procedures), working in hot/cold aisles.
Experience with direct liquid cooling (DLC) systems for GPU servers: cold plates, quick disconnects, CDUs, manifolds, leak detection and coolant handling procedures.
Hands-on experience with high-density AI platforms from Supermicro, Dell, NVIDIA (HGX/DGX-class) or similar OEMs.
Familiarity with InfiniBand/NDR fabrics and their physical layer (OSFP optics, splitter cables, fabric cabling patterns).
Certifications such as CompTIA Server+, NVIDIA-Certified (hardware/AI infrastructure tracks), BICSI Installer/Technician, or vendor hardware certifications (Dell, Supermicro, HPE).
Experience working in or coordinating with colocation/partner facilities and their remote hands processes.
Basic Linux command-line skills for hardware validation and diagnostics.
Background in bare-metal, hyperscale, HPC or AI infrastructure environments.
Reports into the Datacenter Operations team.
Business hours with on-call rotation for after-hours physical infrastructure incidents.
Regional scope: based near one of our data center locations, with regular travel between nearby facilities for deployments, maintenance and incident response.
On-site presence is essential to the role.
Flexible working environment – a remote-first culture with coworking options available
Generous leave plans – including, parental leave, birthday leave, and a purchased annual leave program
Health and wellness support – through a wellness allowance and employee wellbeing initiatives
Comprehensive learning support – generous study and training allowance plus paid study leave
Creative, modern workspaces – designed to inspire when you're not working remotely, plus access to coworking spaces via our global WeWork membership if you work remotely, but like to get out of the house sometimes
Motivated, inclusive team – work alongside industry experts and fresh talent
Recognition programs – celebrate achievements with our Legend and Kudos award
Megaport provides Network as a Service (NaaS) by offering on-demand, scalable network connectivity that links enterprises to major cloud providers. Its products—Megaport Virtual Edge, Megaport Cloud Router, and Data Centre Interconnect—let customers spin up and manage network connections via a cloud-centric, subscription-based model without needing extensive physical infrastructure. Connections to cloud services such as AWS, Azure, Google Cloud, Alibaba, SAP, and others are established through an API-driven platform, enabling flexible bandwidth, pay-as-you-go pricing, and centralized control across a global data center footprint. Unlike traditional networking, Megaport emphasizes a broad ecosystem, global reach, and easy provisioning to help businesses move workloads to multi-cloud or hybrid environments efficiently. The company’s goal is to simplify and accelerate how organizations connect to cloud services, delivering reliable, scalable, and easily managed networking solutions.
Explore more opportunities at Megaport