Cellular & Telecom Administrator

Job Summary

The Telecom Network Administrator is responsible for the overall administrative management of our Telecommunications services, including both wireline and wireless platforms. This role will be the point of contact for ordering new services, canceling existing services and managing the transfer of services across all of our carriers and including all of our Regional Business Units. They will manage inventory of all of our circuits, toll free & DID numbers, cellular devices (including phones, tablets, cards, etc....) and align all services/devices with users and locations. This role will be responsible for the companies TEM (telecom expense management) functions including reviewing invoices, identifying billing discrepancies and filing claims or disputes with the necessary carriers. Additional responsibilities will include plan and service cost optimization across both wireline and wireless platforms.

Job Description

Key Accountabilities

Cellular Services Administration & Management 

• Responsible for the daily activities of ordering new cell phone accounts, phone replacements/refreshes, etc.
• Works with IT Procurement and IT Asset Management on any ordering and asset tracking and identification tasks
• Interfaces with our wireless carriers on reporting of services,
• Works with IT Controlling to manage circuit inventory and site-level billing within IT’s billing & Asset management database (Quickbase)
• Reports to IT and Organizational Unit (OU) Business Management on established KPI’s

Wireline Services Administration & Management

• Responsible for the ordering, canceling and day-to-day inventory management of thyssenkrupp’s Network circuits including POTS, DID, Port and Access services
• Reports to IT and OU Business Management on established KPI’s
• Works with IT Controlling to manage circuit inventory and site-level billing within Quickbase
• Opens and manages tickets with carriers and communicates with business stakeholders
• Monitors and manages through resolution, incident tickets for outages

Telecomm Expense Management (TEM) Services

• Reviews monthly invoices from carriers and identifies any billing issues and is responsible for following up with the carriers on resolution
• Works with IT Controlling on processing of credits, refunds, etc.
• Responsible for periodic reviews of our Plans, Rates, and overall costs for Telecom services. Works with IT Procurement on negotiating with carriers to realize the most cost-effective services in line with market standards
• Provides periodic reporting to IT and OU Business Management on established KPI’s

Qualifications

Minimum Requirements

• University degree in the field of Business Administration or other relevant degree
• 3+ years of experience in IT Network Infrastructure departments or Telecom Expense Management (TEM) department

Knowledge, Skills and Abilities

• Excellent knowledge of MS Office Suite
• Shown experience in telecom expense management
• Familiarity and history with major carrier invoice and dispute systems
• Preferred previous experience with large-scale circuit audits

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Benefits Overview

We offer competitive company benefits to eligible positions, such as :

• Medical, Dental, Vision Insurance
• Life Insurance and Disability

• Voluntary Wellness Programs

• 401(k) and RRSP programs with Company Match 
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
 

Disclaimer

This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.  

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

Equal opportunity employer, including people with disabilities and veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact [email protected].

TK does not:

1.    Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2.    Request payment of any kind from prospective jobseekers or candidates for employment;
3.    Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4.    Send checks to job seekers; or
5.    Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.

PLEASE NOTE: 

1.    TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2.    TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3.    Anyone making an employment offer in return for money is not authorized by TK; and
4.    TK reserves the right to take legal action, including criminal action, against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK. 

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at [email protected].

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.