Paytm Labs

Digital payments, loans, investments, and insurance

Collection Manager

Retail & Commercial BankingConfirmed live in the last 24 hours

Full-timeLucknow, Uttar Pradesh, IndiaNo salary listedIn-person

About the Job

Requirements

More than 8 years of relevant experience in collections.
Working knowledge of computers.
Graduation or post-graduation is preferred.
People management skills.
Demonstrated success and achievement orientation.
Communication skills.
Negotiation skills and a strong bias for driving results in a high-performance environment.
Relationship and leadership skills.

Responsibilities

Achieve collection targets for the assigned area, control case flow, and focus on non-starters.
Ensure documented feedback.
Ensure adequate feet-on-street availability by bucket and segment.
Set productivity parameters and manage productivity for collection officer agencies and the in-house team.
Monitor performance against set parameters and conduct weekly reviews with collection executives.
Ensure background checks for all hired collection agencies, identify and manage training needs for collection executives, and evaluate each collection executive's performance.
Support collection officers with legal and police issues and collection activities.

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

About the role: Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance.

Expectations/ Requirements:

1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters.

2. Ensured documented feedback.

3. Ensure Adequate feet on Street availability/bucket wise /segment wise.

4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team.

5. Monitoring performance against set parameters and weekly review with Collection executives.

6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE.

7. Support Collection officers in legal /Police issues/Collection Activities.

Superpowers/ Skills that will help you succeed in this role:

1. People Management Skills.

2. More than 8+ years of relevant experience in Collections role.

3. Demonstrated Success and achievement orientation.

4. Excellent Communication Skills.

5. Negotiations skills - strong bias for driving results in a High performance environment.

6. Strong Relationship and Leadership skills.

7. Working Knowledge of Computers.

Education: Graduation/ Post Graduation preferred.

Requirements at a Glance

Experience Level: Expert
Education: Bachelor's

Benefits

Health & Wellbeing - Your group health benefits are 100% funded by us, and start on your first day.
Travel the World - Even though we are currently working remotely, usually our employees make frequent international business-related trips while working on exciting projects.
Continuous Learning - We're passionate about learning and strive to constantly improve and innovate. We learn from others, our challenges & our successes.
Connection - In this virtual world, we stay connected through events like game nights, movie nights, arts & crafts sessions (like Origami), meditation sessions, and much more.
Autonomy & Flexibility - You get to define how you want to make an impact. We truly believe that great things happen when people are given the trust and freedom to create their own path.
Beautiful Office - Whenever we return back to the office, you’ll get to check out our awesome workspace, complete with pool and ping pong tables, a snack-filled kitchen, and tons of cozy work spaces.

About the Company

Paytm Labs

Digital payments, loans, investments, and insurance

Paytm Labs offers an integrated digital payments and financial services platform in India for individuals and businesses, covering UPI payments, mobile recharges, bill payments, ticket bookings, loans, investments, insurance, metro cards, and more. Users initiate payments or financial actions in the app, which are processed through UPI and payment gateways, with revenue from transaction fees and commissions on financial services. It differentiates itself through a large ecosystem of merchants and users, a wide range of services in one app, and a focus on customer support and trust. Its goal is to make a broad set of financial services easily accessible to mass-market users while growing revenue via payment processing and financial services partnerships at scale.

Company size: 10,001+
Company stage: IPO
Headquarters: Noida, India
Founded: 2014

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