WinCo Foods

Employee-owned warehouse grocer with low prices

Lead Clerk

Checkout & Customer ServiceConfirmed live in the last 24 hours

Full-timeMoscow, ID, USA$19.80 - $23.63 /hrIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
The employee must communicate clearly and professionally and establish and maintain rapport with coworkers, supervisors, vendors, customers, and others.
The employee must provide leadership and maintain composure while professionally addressing difficult or angry customers, vendors, and coworkers.
The employee must understand company practices, including department policies and procedures, to judge and respond effectively to customer activity.
The employee must demonstrate initiative and self-direction while multitasking.
The employee must conduct visual inspections and read reports, computer printouts, register screens, and computer screens.
The employee must perform basic arithmetic and compute weights and measures.
The employee must perform primary duties efficiently and accurately with honesty and integrity.
The employee must meet the applicable minimum-age requirement: 18 in Montana and Oregon, and 21 in all other states.
The employee must consistently provide customer service to internal and external customers.
The employee must be able to work varied shifts in a 24/7 operation, including nights, weekends, and holidays.
The employee must be able to perform duties listed in the applicable grocery clerk, cashier/checker, or freight stocker job description.
The employee must understand company practices through previous experience in the designated department or equivalent.
The employee must use cleaning chemicals according to the manufacturer's guidelines and instructions.
The employee must handle food products according to state and county laws and company standards.
The employee must frequently reach, lift, and maneuver objects of varying dimensions and weights up to 50 pounds.
The employee must stand for long periods, walk and move rapidly, and frequently bend, stoop, twist, and turn.
The employee must maintain mental alertness while performing duties involving hazards related to procedures, machines, equipment, and work aids.
The employee must understand state and federal regulations when certification is needed.
The employee must possess a food handlers certification as required by state law.

Responsibilities

Assist management with store operations by performing clerk duties in the grocery or freight department, leading by example, and assisting the department manager with general department operations as directed.
Answer customer questions and complaints professionally and ensure customers receive prompt, friendly service.
Perform grocery clerk, cashier, and/or freight stocker duties and assist assigned employees with their tasks, including notifying them of breaks and lunches.
Welcome, engage, serve, and thank customers, and maintain and encourage a friendly customer-service atmosphere focused on customer needs.
Perform clerk duties in the designated grocery or freight department to provide customer service.
Handle customer complaints and requests; approve checks; sell gift certificates; issue refunds; receive returned-check payments; and answer customer questions as authorized.
Monitor area activities, including customer traffic flow and checkout-lane coverage.
Maintain the cleanliness and appearance of work areas, storage areas, equipment, and retail displays according to company policy and applicable regulations, including mopping, sweeping, and removing garbage.
Keep the department or area of responsibility clear of excess carts, baskets, and garbage.
Monitor employees' arrivals, breaks, lunches, and departures in the area of responsibility and communicate regularly with the immediate supervisor.
Assist the immediate supervisor as needed or directed.
Provide clerks with direction and leadership, demonstrate and perform clerk duties and assigned tasks, and answer employee questions.
Monitor cashier money-handling procedures and assist with scan-system issues, including unfiled UPC codes and scan-pricing errors, as needed.
As needed or directed, stock department racks and shelves, maintain displays and coolers, use cleaning materials and department equipment, remove cardboard, face shelves and aisles, and perform cashiering duties.
Maintain awareness of customer and employee safety.
Stock and rotate merchandise throughout the store as needed.
Perform other assigned or needed duties.

About Us

Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our customers and employee owners better by offering the lowest possible prices to feed their families. Currently, WinCo is the second largest Employee-Owned company in the United States. With more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Our benefits, including top-tier medical plans and tuition support set us apart. In your role, you'll be instrumental in making a real impact in the communities we serve, embodying our purpose every day.

Overview

Job Summary

Assist management with the operations of the store by performing clerk duties in the designated department (grocery or freight), leading by example, and assisting the department manager in general department operations as directed. Answer customer questions and complaints in a professional manner and assure all customers receive fast, friendly service. Perform the duties of a grocery clerk, cashier and/or freight stocker in addition to assisting assigned employees in the performance of their tasks as appropriate, including notifying them of their breaks and lunches. Performs other related work.

Typical Duties and Responsibilities

Seeks opportunities to welcome, engage, serve and thank customers. Maintains and encourages an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
Provides customer service by performing the duties of a clerk in the designated department (grocery or freight). **Refer to Grocery Clerk, Cashier/Checker and/or Freight Stocker job descriptions for complete list of responsibilities.
Performs a lead role in customer service which may include handling customer complaints and requests, approving checks, selling gift certificates, issuing refunds, receiving returned check payments and answering any questions the customer must have.
Continuously monitors area activities, including customer traffic flow, coverage of checkout lanes, etc.
Maintains cleanliness and eye-appeal of work area, storage area, equipment and retail displays according to company policy and legal regulations; and cleans work area by mopping, sweeping, taking out garbage, etc.
Ensures the department/area of responsibility is kept clear of excess carts, baskets, garbage, etc.
Monitors arrivals, breaks, lunches and departures of employees in area of responsibility. Communicates with immediate supervisor regularly.
Assists immediate supervisor as needed or directed.
Assists clerks by providing direction and leadership, demonstrating and performing clerk responsibilities and assigned tasks, and answering employee questions.
May monitor cashier money handling procedures and assists with scan system procedures (i.e. UPC codes not on file, scan pricing errors, etc.).
May fill department racks/shelves, displays, coolers, handle and use cleaning materials, department machines and equipment, pull cardboard and face the wall and aisles, perform cashiering duties, perform other duties as needed or directed.
Maintains a constant awareness of customer and employee safety.
Stocks and rotates merchandise in any area of the store as needed.
Performs other duties as assigned or needed.

Requirements

Education:

High School Diploma or equivalent

Experience:

Communicating clearly and professionally, utilizing excellent verbal, written and inter-personal communication skills, establishing and maintaining a good rapport with co-workers, supervisors, vendors, customers and others.
Providing leadership, exhibiting interpersonal skills by maintaining composure and professionally addressing difficult and sometimes angry individuals including customers, vendors and co-workers.
Applying clear understanding of overall company practices, including in-depth knowledge of polices/procedures, in order to effectively judge and react to customer activity.
Demonstrating initiative and self-direction to perform a variety of simultaneous skills (multi-tasking).
Conducting visual inspections, reading reports, computer printouts, register and computer screens, etc.
Perform basic math (add, subtract, multiply and divide) and compute weights and measures.
Perform primary duties efficiently and accurately with honesty and integrity.
In Montana and Oregon the minimum age is 18 years old. All other states the minimum age is 21 years old.

Ability to:

Consistently provide world class customer service to internal and external customers.
Work varied shifts in a 24/7 operation; including night, weekends and holidays.
Perform all duties described in the appropriate department specific job description (grocery clerk, cashier and/or freight stocker).
Understand overall company practices through previous experience in designated department (grocery or freight) or equivalent.
Properly use cleaning chemicals in accordance with manufacture’s guidelines and instructions.
Properly handle food products per State and County laws, and WinCo standards.
Reach, lift and maneuver objects of varying dimensions and weights up to 50 lbs. frequently.
Stand for long periods of time, walk and move rapidly, bend, stoop, twist and turn frequently.
Perform duties with mental alertness involving potential hazards with respect to related procedures, machines, equipment and work aides.
Understand state & federal regulations if certification is needed.
Perform primary duties efficiently and accurately.

Additional Requirements:

Must meet age requirements listed above.
Food Handlers Certification (Per State Laws)

Machines and Equipment Operated:

Refer to appropriate department specific job description (grocery clerk, cashier and/or freight stocker) for complete list.

The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.

EEO/Inclusivity

As the WinCo Foods community continues to grow, our variety of perspectives and wide range of experiences are essential to our strategy and success. We are committed cultivating and celebrating an inclusive environment in which all employees are valued and respected.

Fraud alert: WinCo advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from WinCo by checking the official WinCo careers website.

Pay Range

USD $19.80 - USD $23.63 /Hr.

Compensation: 19.8 to 23.63 (USD)

About the Company

WinCo Foods

Employee-owned warehouse grocer with low prices

WinCo Foods runs a chain of no-frills, warehouse-style grocery stores in the western United States. It keeps prices low by buying directly from manufacturers and farmers, running its own distribution centers, and not accepting credit cards to avoid transaction fees. The company is employee-owned through an Employee Stock Ownership Plan (ESOP) since 1985, when employees bought a majority stake. This ownership model gives employees a direct financial stake in the company’s success. WinCo operates privately and finances growth from its operating efficiency rather than seeking public funding. The main goal is to deliver low prices to customers while growing the business across the region by maintaining cost discipline, direct sourcing, and employee involvement.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Boise, ID
Founded: 1967

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