Veriforce

SaaS platform for contractor risk management

Bilingual Account Manager - Manufacturing/Utilities industry

Account ManagementConfirmed live in the last 24 hours

Full-timeToronto, ON, CanadaCA$80k - CA$100k /yr

About the Job

Requirements

At least 3 years of B2B account management, customer success with revenue ownership, or full-cycle sales experience; SaaS experience is preferred.
A track record of hitting retention and expansion targets in a quota-carrying role.
Experience with industrial sectors such as Oil & Gas, Mining, Utilities, or Manufacturing is an asset.
Strong commercial instincts to identify expansion opportunities, build the business case, and close deals.
Bilingual proficiency in French and English.
Executive presence and the ability to conduct business reviews with VP- or C-suite-level audiences.
Disciplined CRM and forecasting habits.
Willingness to travel to key accounts as required.
Experience managing large, complex enterprise accounts and building relationships across multiple stakeholders.
Strong account-mapping skills, including the ability to identify decision-makers, influencers, operational stakeholders, and expansion opportunities across sites or business units.
Commercial acumen and comfort discussing contracts, renewals, pricing, value propositions, and business opportunities.
Ability to develop product and platform knowledge and credibly articulate the value proposition to customers.

Responsibilities

Own a portfolio of existing customers and be accountable for retention, growth, and long-term success.
Carry accountability for gross retention and renewal outcomes across the customer portfolio.
Run renewals through early engagement, clear value recaps, and proactive risk management ahead of renewal dates.
Identify churn risk through usage signals, stakeholder changes, and customer sentiment, and coordinate appropriate resources to address it.
Identify, qualify, and close expansion opportunities, including new sites, business units, use cases, and solutions.
Build account plans that map whitespace across each customer's organization.
Develop ROI-driven expansion business cases based on value already delivered.
Build trusted relationships with users, economic buyers, and executive sponsors, and ensure no account depends on a single champion.
Conduct structured business reviews to reinforce delivered value and align on next steps.
Monitor product adoption and health metrics, and partner with customers to close usage gaps.
Connect customer objectives to measurable outcomes in compliance, risk reduction, and operational efficiency.
Ensure customers can articulate the value delivered by Veriforce.
Maintain accurate CRM records for renewals and expansion pipeline, including stages, next steps, and close dates.
Deliver reliable weekly and monthly renewal and expansion forecasts.
Participate in account-review and deal-review cadences.
Partner with Customer Success, Implementation, Product, and Support to deliver a seamless customer experience.
Advocate for customers internally, escalate important issues, and close the loop.
Share customer insights with Product, Marketing, and go-to-market leadership.
Work closely with Customer Success Managers to support customer satisfaction and use successful deployments to expand into additional sites.
Build market presence through industry networking, events, relationship building, and LinkedIn.

Desired Qualifications

SaaS experience.
Existing network within the target industry to accelerate access to key accounts and decision-makers.
Experience in manufacturing or adjacent industrial sectors, including food and beverage and other manufacturing environments.

Veriforce is a leader in contractor compliance and supply chain risk management, helping the world's most safety-conscious organizations protect their workers, their reputation, and their operations. As Account Manager, you will own a portfolio of existing customers across key industries — including Oil & Gas, Mining, Utilities, and Manufacturing — and be accountable for their retention, growth, and long-term success.

This is a revenue-carrying role, not a service role. You will defend and expand your book of business by deepening relationships, driving adoption, and uncovering net-new opportunity within existing accounts — turning satisfied customers into growing ones.

1. Own the Book — Retention First
• Carry full accountability for gross retention and renewal outcomes across your portfolio
• Run a disciplined renewal motion: early engagement, clear value recaps, and proactive risk management well ahead of renewal dates
• Identify churn risk early through usage signals, stakeholder changes, and sentiment — and mobilize the right resources to address it

2. Grow the Base (Net New From Existing)
• Identify, qualify, and close expansion opportunities: new sites, new business units, new use cases, and additional solutions
• Build account plans that map whitespace across each customer's organization
• Develop ROI-driven expansion business cases grounded in the value already delivered

3. Build Multi-Threaded Relationships
• Develop trusted relationships from day-to-day users up to economic buyers and executive sponsors
• Multi-thread deliberately so no account depends on a single champion
• Conduct structured business reviews (QBRs/EBRs) that reinforce value delivered and align on what's next

4. Drive Adoption & Value Realization
• Monitor product adoption and health metrics; partner with customers to close usage gaps
• Connect customer objectives to measurable outcomes in compliance, risk reduction, and operational efficiency
• Ensure every account can articulate the value Veriforce delivers — in their own words

5. Forecast & Manage with Discipline
• Maintain accurate CRM records across renewals and expansion pipeline (stages, next steps, close dates)
• Deliver reliable renewal and expansion forecasts on a weekly and monthly cadence
• Participate actively in account review and deal review cadences

6. Execute Cross-Functionally
• Partner with Customer Success, Implementation, Product, and Support to deliver a seamless customer experience
• Serve as the customer's advocate internally — escalating what matters and closing the loop
• Feed customer insights back to Product, Marketing, and GTM leadership

How Success Is Measured
• Retention: Gross revenue retention, on-time renewal rate, and churn prevented
• Growth: Net revenue retention (NRR), expansion ARR closed, and whitespace penetration across the portfolio
• Account health: Adoption and usage trends, multi-threading depth, and executed account plans and business reviews
• Forecast reliability: Renewal and expansion forecast accuracy and CRM discipline
• Customer outcomes: Customer satisfaction and advocacy (references, case studies, testimonials)

3+ years of B2B account management, customer success with revenue ownership, or full-cycle sales experience — SaaS preferred
A track record of hitting retention and expansion targets in a quota-carrying role
Experience with industrial sectors — Oil & Gas, Mining, Utilities, or Manufacturing — an asset
Strong commercial instincts: you can spot an expansion opportunity, build the case, and close it.
Bilingual in both French and English
Executive presence and the ability to run a business review that lands with a VP or C-suite audience
Disciplined CRM and forecasting habits
Willingness to travel to key accounts as required

The ideal candidate will bring a strong combination of relationship management, business development, and closing capability. This is not a traditional account-management role focused solely on maintaining existing relationships. We need someone who can map complex enterprise accounts, build relationships with multiple stakeholders, identify whitespace, and convert opportunities into revenue.

Key profile requirements:

Strong hunter mentality, with demonstrated ability to identify, develop, and close growth opportunities within existing accounts.
Experience managing large, complex enterprise accounts and building relationships across multiple stakeholders rather than relying on a single contact.
Strong account-mapping skills, with the ability to understand decision-makers, influencers, operational stakeholders, and expansion opportunities across different sites or business units.
Highly commercially savvy, comfortable discussing contracts, renewals, pricing, value propositions, and business opportunities.
Able to develop strong product and platform knowledge and articulate the value proposition credibly with customers.
Works closely with Customer Success Managers to ensure customer satisfaction and leverage successful deployments to expand into additional sites.
Proactive in building market presence through industry networking, events, relationship building, and LinkedIn.
Ideally brings an existing network within the target industry, helping accelerate access to key accounts and decision-makers.
Experience within manufacturing or adjacent industrial sectors would be particularly valuable, including areas such as food & beverage and other manufacturing environments.
Dynamic, motivated, resilient and results-oriented, with a strong desire to build business and win.

About the Company

Veriforce

SaaS platform for contractor risk management

Veriforce provides a subscription-based SaaS platform for managing supply chain risk and contractor compliance in high-hazard industries. Its VeriforceONE product centralizes the contractor lifecycle—from onboarding and prequalification to safety training, worksite access control, and ongoing compliance monitoring—using real-time data and predictive analytics to reduce risk. The company differentiates itself with a global network of over 1,300 hiring clients and 90,000+ contractors across 140+ countries, plus an integrated suite that includes operator qualifications (OQ) training and qualification management built into one platform and a history of strategic acquisitions. Its goal is to help organizations meet regulatory and client requirements, ensure contractor safety, and minimize third-party risk through end-to-end visibility and controls across the contractor ecosystem.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: The Woodlands, TX
Founded: 2001

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