Salary Range: 14.78 to 18.77 (Currency: USD) (Pay period: per-hour-wage)

Who we are

About The Black Tux We’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.

About the team In this role, you'll be joining the Retail team. The Retail team spans across 7 brick and mortar showrooms and 40 Nordstrom locations and are crucial to supporting our customers. This team supports customers by meeting them where they are, guiding them forward, and solving challenges along the way- ensuring they have what they need to look and feel their best.

What you’ll do At The Black Tux, we help customers look and feel their best for life’s most special moments. As a Retail Associate, you’ll guide customers through personalized fitting appointments, assist in styling, and bring their event vision to life using our platform—where hosts can seamlessly coordinate looks for their entire group. You’ll play a key role in ensuring a smooth and enjoyable experience from concept to checkout. Our team thrives on collaboration, accountability, and a passion for learning. If you love styling, problem-solving, and creating memorable experiences, we’d love to have you on board!

Build rapport with customers by actively listening to their formalwear needs, understanding their event vision, and asking thoughtful questions to offer solutions that combine lasting style value.
Use product knowledge and brand storytelling to guide customers through styling and fit with a sales-driven approach.
Learn about customer’s lifestyle and future events to identify opportunities for formalwear ownership needs to sell beyond a single event, identify repeat needs, and build long-term customer relationships.
Conduct fitting appointments and provide expert styling advice on fabrics, accessories and overall event aesthetics to drive confident purchase decisions.
Support customers from look conception through final checkout, ensuring a seamless experience that increases conversion and event participation.
Guide customers through our online platform to set up events, coordinate group looks and manage details including group orders, exchanges, and adjustments.
Adapt sales techniques to each customer’s communication style, solving challenges with a solution-oriented mindset.
Meet individual and team sales goals by delivering an engaging, consultative showroom experience.
Maintain showroom presentation and organization, ensuring an elevated and inviting environment.
Collaborate with teammates to uphold our culture of accountability, teamwork, and continuous learning
Stay informed on product knowledge and styling trends to better serve customers.

Who You Are

Deeply customer-focused individual who is passionate about styling, event coordination and has a keen eye for detail.
A confident, consultative communicator who builds trust through active listening and thoughtful guidance.
Naturally curious about customer’s lives and style needs, with the ability to uncover selling opportunities beyond a single event and confidently close sales.
A sales-driven stylist who is comfortable initiating conversations, recommending add-ons, and closing sales while maintaining a customer-first experience
Tech-savvy and comfortable navigating digital platforms to assist the customer experience.
Goal-oriented and motivated to meet and exceed sales targets while maintaining a customer-first approach.
A humble team player who values accountability, feedback and continuous learning.
Adaptable and solutions-driven - able to handle multiple customers and event setups at once.
Prior retail, customer service, or sales experience is a plus - a strong attitude and willingness to learn are essential.
Weekend availability is required.
Comfortable standing and moving throughout the showroom for extended periods, including bending, reaching, stretching, and walking to assist clients and maintain visual standards.

You describe yourself as kind, collaborative, and creative. You know ownership is more than responsibility; it's about taking pride in your work and accountability for any success or failure. Customer experience is at the heart of everything you do, it inspires and motivates you to hold a high expectation of yourself and your teammates. You are humble, inclusive, and respectful.

Perks & Benefits

Paid company-recognized holidays aligning with our holiday pay policy
No Black Friday adjusted hours
Employee engagement & cultural events
Discounts on garment rental and purchases for you, your partner, and friends & family
Annual compensation process

Diversity Equity & Inclusion

We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal-opportunity employer to all.

The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States.

#MW

About the company

The Black Tux serves men with formalwear by offering a direct-to-consumer rental and purchase experience for tuxedos and suits. It designs and manufactures its own line of formalwear, allowing centralized control over quality, style, and costs. Customers browse online, and can choose a rental or buy option, with a free home try-on to ensure the right fit before sizing and shipping. The company also operates showrooms in major U.S. cities to support fittings and orders. Unlike many traditional rental shops, its vertical integration helps keep prices affordable and margins higher while maintaining consistent styling. Its goal is to make high-quality, stylish formalwear easy and accessible for weddings, proms, business events, and other occasions.

Company Size

201-500

Company Stage

Series C

Total Funding

$67.6M

Headquarters

Santa Monica, California

Founded

2012

Get referred to The Black Tux

See people who can refer or advise you

Benefits

Paid company-recognized holidays aligning with our holiday pay policy
No Black Friday adjusted hours
Employee engagement & cultural events
Discounts on garment rental and purchases for you, your partner, and friends & family
Annual compensation process

Growth & Insights and Company News

6 month growth

1 year growth

2 year growth

Business Wire

May 16th, 2024

Monroe Capital Supports TZP Group’s The Black Tux, Inc.

Monroe Capital LLC (“Monroe”) today announced it acted as administrative agent and joint lead arranger on the funding of a senior credit facility in s

PYMNTS

Aug 5th, 2023

Couples Say ‘I Do’ To Rentals To Cut Wedding Costs

Despite economic uncertainty and inflation, weddings must still go on, and brides and grooms still need to find a way to pay for all those wedding essentials even while their finances remain tight. The soaring costs of various wedding essentials, from bridal dresses to fine jewelry and venue rentals, have prompted an innovative shift in wedding planning strategies. But it’s not just the essentials that are now rentable; even the nice-to-haves, such as flowers, are becoming a rentable option. However, opting for rentals doesn’t necessitate a sense of frugality. It can genuinely evoke a sense of tradition

PR Newswire

May 1st, 2023

David'S Bridal Rolls Out Gift With Purchase Program For Diamond Members Online And In-Stores Nationwide

"Diamond Perks" launches with women-owned brands for Small Business Month in May.CONSHOHOCKEN, Pa., May 1, 2023 /PRNewswire/ -- David's Bridal, the nation's leading bridal and special occasion authority, today announced a new rewards perk for Diamond Members. For the month of May, when purchasing a dress in-person or online, Diamond Members will receive gift cards to women-owned small businesses including inclusive swimwear brand Kitty and Vibe , premium canned wine Maker Wine , and beauty brand Petite 'n Pretty.David’s Bridal Rolls Out Gift with Purchase Program for Diamond Members Online and In-Stores Nationwide. (PRNewsfoto/David's Bridal, Inc.)Diamond Perks is the retailer's latest initiative as it continues to grow beyond the traditional bridal space, extending its reach by delivering solutions for the entire special event space and beyond. The brand has strategically expanded its portfolio of branded partnerships to offer exclusive discounts and a seamless planning experience for its customers on every special occasion. Teaming up with these women-owned small businesses is the latest addition to the bridal retailer's growing partnerships portfolio including The Black Tux, Diamond Nexus, Little Tuxedos, Something Borrowed Blooms, Shutterfly, Sandals Resort, California Cowboy, Ashley, Bride Brite, Converse, and more."We are always working to provide more for our customers for their ever-changing special occasion needs. From homecoming and prom to wedding and beyond, this partnership has our customers covered," says Kelly Cook, Chief Marketing & IT Officer for David's Bridal

PR Newswire

Mar 27th, 2023

David'S Bridal Partners With Ashley To Help Brides Create A Space That Reflects Them And Inspires Love Of Home With Ultimate Newlywed Deal

Partnership kicks off brand's quarterly Trunk Shows to introduce new styles and partner offerings for Brides looking to maximize their wedding budget and start the newlywed journey with confidenceCONSHOHOCKEN, Pa., March 27, 2023 /PRNewswire/ -- David's Bridal, the nation's leading bridal and special occasion authority, announced today a new partnership with Ashley, the #1 furniture and mattress retailer in North America, to bring newlyweds a can't-miss deal that will help them create a space that reflects a new beginning and love of home. When asked, 60% of David's consumers told us they purchased furniture shortly after getting married, making David's Bridal and Ashley the perfect partners. On Friday, March 31 starting at 6 p.m., David's Bridal will offer a $100 David's Bridal gift card to the first five people in the store, a 10% discount for all shoppers, and a $100 Ashley Cash to the first 25 people in the store at all locations across the U.S. The trunk show will be held from 6 PM to store close and will offer light bites, beverages, and a look at David's Bridal's new Spring 23' collection.The new partnership is the latest advancement for the retailer as it continues to grow beyond the traditional bridal space, extending their reach by delivering solutions for the entire special event space and beyond. As David's Bridal continues to rapidly disrupt the wedding and event planning space, the brand has strategically expanded its portfolio of branded partnerships to offer exclusive discounts and a seamless planning experience for their customers. Teaming up with Ashley is the latest addition to the bridal retailer's growing partnerships portfolio including The Black Tux, Diamond Nexus, Little Tuxedos, Something Borrowed Blooms, Shutterfly, Sandals Resort, and more."We are thrilled to team up with Ashley to offer even more value to our customers

Penske Media Corporation

Jan 1st, 2023

Movers and Shakers in the Men’s E-commerce Space – WWD

Often referred to as the Rent the Runway for guys, the Black Tux has raised $60 million in funding since it started, the most recent round coming in March when TZP Group — along with Stripes Group, Menlo Ventures and Raine Ventures — came through with $30 million the company said it would use to add more warehouse space.

The Black Tux

Retail Associate

About the job