Springfield Clinic

Physician-owned multispecialty healthcare

Laboratory Customer Service & Billing Specialist

Clinical Support & Patient AdministrationPosted on Nov 13

Full-timeSpringfield, IL, USA$19.13 - $27.73In-person

About the Job

Requirements

A high school diploma or GED is required.
Previous customer service experience is required.
Previous experience in a medical office is preferred.
Previous experience in medical billing is preferred.
Working knowledge of CPT and ICD-10 coding is preferred.
Working knowledge of medical terminology is required.
The ability to work individually and as part of a team is required.

Responsibilities

Manage incoming calls in a timely manner and enter orders correctly into the laboratory information system.
Enter charges promptly for laboratory patient encounters and correct billing errors.
Assist the manager with daily and month-end charge tasks.
Enter and maintain patient demographic and contact information.
Review charge-related edits for accurate billing diagnoses and information.
Communicate daily work issues to the manager.
Complete special projects and assignments as directed.
Verify patients' medical insurance to ensure the appropriate insurance is billed for services.
Comply with Springfield Clinic incident-reporting policies and procedures.
Complete required OSHA and Springfield Clinic training and accomplishments in accordance with policy.
Provide customer service in accordance with Springfield Clinic's Code of Conduct and Ethics Standards.
Perform other assigned job duties.
Work in a professional office environment using standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines; sit for extended periods.

Desired Qualifications

Previous experience in a medical office.
Previous experience in medical billing.
Working knowledge of CPT and ICD-10 coding.

Job Description

The laboratory customer service and billing specialist is responsible for ensuring that incoming calls are managed in a timely manner and orders are entered into our laboratory information system correctly. This role will be responsible for correcting billing errors, entering charges, and completing projects in a timely manner.

Job Relationships

Reports to the Manager, Laboratory Business Operations

Principal Responsibilities

Timely charge entry for lab patient encounters.
Entering orders into the laboratory information system.
Answering incoming calls.
Provide assistance to the manager in daily and month end related charge tasks.
Provide assistance in entering and maintaining patient demographics/contact information.
Reviewing charge related edits for correct billing diagnosis and information.
Communicate daily work issues with manager.
Assists with special projects and assignments as directed.
Conducts medical insurance verification for patients to ensure appropriate insurance is billed for services.
Comply with the Springfield Clinic incident reporting policy and procedures.
Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
Perform other job duties as assigned.

Education/Experience

High School graduate or GED required.
Previous experience in a medical office preferred.
Previous experience in medical billing preferred.
Previous customer service experience.

Knowledge, Skills and Abilities

Must be able to work on a team or individually.
Working knowledge of CPT and ICD-10 coding preferred.
Working knowledge of medical terminology.
Communicate clearly.
Function as a role model for staff, exhibiting a positive, respectful attitude towards others.

Working Environment

This job operates in a professional office environment. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Sitting for extended periods

PHI/Privacy Level

HIPAA2: Tasks that do not require unlimited access but normal course of employment or special conditions may require unplanned and unsupervised access to Protected Health Information.

Pay Range: $19.13-$27.73

About the Company

Springfield Clinic

Physician-owned multispecialty healthcare

Springfield Clinic is a physician-owned multispecialty medical group serving central Illinois. It provides primary care, specialty medicine, urgent care, diagnostics, procedures, and outpatient services through clinics across the region. Patients receive care from physicians and advanced practitioners supported by coordinated clinical and administrative teams. Its operating model connects medical departments with nursing, imaging, laboratories, pharmacy, scheduling, revenue cycle, and technology. Roles span clinical practice, allied health, patient access, medical support, information systems, facilities, and administration.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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