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TRUMPF

Corporate venture capital for deep-tech

Technical Support - Software Support & IT-Systemanalyse

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeDitzingen, GermanyNo salary listed

About the Job

Requirements

  • Ideally, candidates have completed vocational training as an IT specialist, studied computer science, or have a comparable qualification, supplemented by professional experience in technical support, system administration, or IT infrastructure.
  • A very good understanding of Windows operating systems, network infrastructure, and SQL Server is required.
  • Candidates should be able to analyze complex technical relationships and derive targeted next steps.
  • Candidates should work independently, systematically, and with a solution-oriented approach, and explain professional recommendations to customer IT teams in a factual and comprehensible manner.
  • Good English skills are required to support international customers, along with willingness to provide on-site support for complex customer assignments.

Responsibilities

  • Analyze complex technical contexts in demanding customer environments and systematically isolate the causes of network, authorization, security, and performance problems.
  • Work closely with development-related departments to assess technical questions and develop appropriate solutions.
  • Advise customers on using the deployed software solutions and support them in making optimal use of those solutions.
  • Guide customers and their IT representatives through verification steps and proposed solutions, and reliably follow up on agreed actions.
  • Document IT components and communication paths in customer environments to establish a reliable basis for operations and collaboration.
  • Support installations, updates, and technical consultations in predominantly remote assignments, and make on-site visits when needed, such as when remote access is unavailable.
  • Coordinate work with customer IT teams during longer-running, project-based performance analyses, document interim results, and follow through on outcomes.

About the Company

TRUMPF

Corporate venture capital for deep-tech

TRUMPF Venture is the corporate venture capital unit of the TRUMPF Group. It invests globally in early-stage deep-tech startups that complement or are adjacent to TRUMPF’s core business. The selection criteria include strategic fit, high innovation leverage, differentiating technology or business model, an experienced management team, and a path to risk-appropriate financial returns. Its approach combines funding with strategic collaboration, giving portfolio companies access to TRUMPF’s resources, customers, and manufacturing capabilities to accelerate scale. The company differentiates itself by focusing on strategic alignment with TRUMPF, global reach, and a disciplined, value-adding partnership model rather than mere financial investment. The goal is to back startups that can strengthen TRUMPF’s technology landscape and create financially attractive outcomes for both sides.

Company size
5,001-10,000
Company stage
Not listed
Total funding
$498.6M
Headquarters
Ditzingen, Germany
Founded
2016

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