Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

BuildOps

BuildOps

201-500 employees

Cloud-based field service management software

Data & Analytics
Enterprise Software

Compensation Overview

$70k - $100kAnnually

+ Bonus + Equity

Junior, Mid

No H1B Sponsorship

Remote in USA

Candidates must be currently located on the East Coast of the United States.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
JIRA
Requirements
  • Customer success, account management, or relationship management experience.
  • Extraordinary people skills: must be empathetic, patient, confident, and able to interact well with a broad spectrum of personality types.
  • Excellent written and verbal communication skills. Ability to explain complex concepts, software workflows, and answer questions in a clear and concise manner.
  • Highly organized and ability to manage multiple customer accounts and prioritize work based on company and customer goals.
  • Self-motivated, fast learning and ability to thrive in a fast paced, dynamic startup environment
  • Prior experience or ability to learn internal tools including Salesforce, Gainsight, Service Cloud, and Jira.
  • B.A. or B.S. degree
Responsibilities
  • Build strong relationships with key customer stakeholders to ensure customers are getting maximum value from our products.
  • Become a BuildOps product expert to teach and enable customers to utilize our platform to its full potential.
  • Identify customer’s business workflows, pain points, and goals to develop solutions and workflows that meet their goals.
  • Monitor customer health metrics and usage data to proactively address issues and drive adoption.
  • Collaborate with our support team to submit support tickets and provide guidance to resolve customer escalations swiftly. Be the voice of our customer for our product team to assist in product enhancements.
  • Develop customer references, success stories, and identify referral and expansion opportunities.
  • Work in a highly collaborative environment to share knowledge and best practices to continuously improve our success team.
  • Travel onsite to our customers’ office locations in order to assist with their initial BuildOps implementation and develop success plans.

BuildOps provides cloud-based field service management software designed specifically for commercial contractors. The platform offers a comprehensive suite of tools that includes customer relationship management (CRM), reporting, mobile surveying, estimating, and proposal creation. These features work together to help contractors streamline their operations, manage projects more effectively, and ultimately increase their quoting and revenue. What sets BuildOps apart from its competitors is its focus on the unique needs of commercial contractors, along with its commitment to user engagement, as demonstrated by events like the Forge Conference. The company's goal is to solidify its position as a leader in the commercial contracting industry by continuously enhancing its software and supporting its clients' success.

Company Stage

Seed

Total Funding

$96.1M

Headquarters

Santa Monica, California

Founded

2018

Growth & Insights
Headcount

6 month growth

10%

1 year growth

31%

2 year growth

129%
Simplify Jobs

Simplify's Take

What believers are saying

  • Recent $50 million funding boosts growth and technological expansion opportunities.
  • Strategic partnerships with NexCore and Arcoro expand market reach and service offerings.
  • Leadership appointments like John Laino and Michael Chou drive innovation and excellence.

What critics are saying

  • Over-reliance on HVAC partnerships may limit market diversification.
  • Rapid expansion and leadership changes could lead to operational challenges.
  • Complex dependencies from multiple integrations may cause integration challenges.

What makes BuildOps unique

  • BuildOps offers an all-in-one software solution for commercial contractors.
  • The platform integrates AI-driven tools like Bluon for enhanced HVAC operations.
  • BuildOps is designed by subcontractors and engineers, ensuring industry-specific functionality.

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