Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

BuildOps

BuildOps

201-500 employees

Cloud-based field service management software

Data & Analytics
Enterprise Software

Compensation Overview

$70k - $100kAnnually

+ Bonus + Equity

Junior, Mid

West Coast, USA

Hybrid role requiring 3 days a week in office; candidates must be located on the East Coast.

Category
Customer Success
Customer Success & Support
Sales & Account Management
Required Skills
Salesforce
JIRA
Requirements
  • Customer success, account management, or relationship management experience.
  • Extraordinary people skills: must be empathetic, patient, confident, and able to interact well with a broad spectrum of personality types.
  • Excellent written and verbal communication skills. Ability to explain complex concepts, software workflows, and answer questions in a clear and concise manner.
  • Highly organized and ability to manage multiple customer accounts and prioritize work based on company and customer goals.
  • Self-motivated, fast learning and ability to thrive in a fast paced, dynamic startup environment
  • Prior experience or ability to learn internal tools including Salesforce, Gainsight, Service Cloud, and Jira.
  • B.A. or B.S. degree
Responsibilities
  • Build strong relationships with key customer stakeholders to ensure customers are getting maximum value from our products.
  • Become a BuildOps product expert to teach and enable customers to utilize our platform to its full potential.
  • Identify customer’s business workflows, pain points, and goals to develop solutions and workflows that meet their goals.
  • Monitor customer health metrics and usage data to proactively address issues and drive adoption.
  • Collaborate with our support team to submit support tickets and provide guidance to resolve customer escalations swiftly. Be the voice of our customer for our product team to assist in product enhancements.
  • Develop customer references, success stories, and identify referral and expansion opportunities.
  • Work in a highly collaborative environment to share knowledge and best practices to continuously improve our success team.
  • Travel onsite to our customers’ office locations in order to assist with their initial BuildOps implementation and develop success plans.

BuildOps provides cloud-based field service management software specifically designed for commercial contractors. The platform offers a comprehensive suite of tools that includes customer relationship management (CRM), reporting, mobile surveying, estimating, and proposal creation. These features work together to help contractors streamline their operations, improve efficiency, and increase revenue by simplifying the management of their projects and client interactions. Unlike many competitors, BuildOps focuses solely on the needs of commercial contractors, ensuring that its solutions are tailored to this specific market. The company's goal is to enhance the operational capabilities of its clients, enabling them to quote more effectively and grow their businesses.

Company Stage

Seed

Total Funding

$96.1M

Headquarters

Santa Monica, California

Founded

2018

Growth & Insights
Headcount

6 month growth

10%

1 year growth

27%

2 year growth

112%
Simplify Jobs

Simplify's Take

What believers are saying

  • Strategic partnerships enhance BuildOps' growth in the HVAC sector.
  • AI-driven updates improve service delivery and customer satisfaction.
  • Leadership appointments position BuildOps for innovation and industry leadership.

What critics are saying

  • Over-reliance on HVAC partnerships may limit diversification.
  • Rapid expansion could lead to operational challenges.
  • AI integration may face resistance from less tech-savvy contractors.

What makes BuildOps unique

  • BuildOps offers an all-in-one software solution for commercial contractors.
  • The platform integrates AI-driven tools for enhanced HVAC operations.
  • BuildOps is designed by subcontractors and engineers for industry-specific needs.

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