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InteLogix

Customer experience and technology services

Customer Service Representative

Full-TimePosted on 1/22/2026
$750/mo
Entry
San Salvador, El Salvador
In Person
Customer Experience & SupportCustomer Support

About the job

Requirements
  • Must be at least 18 years old.
  • Must have an advanced level of English (85%).
  • Must have a high school diploma or GED.
  • Must have schedule flexibility.
  • Must be available to work on-site.
  • Must have computer skills.
Responsibilities
  • Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions.
  • Maintain a thorough understanding of products and policies to effectively assist customers.
  • Accurately document customer interactions and transactions across all tools and platforms.
  • Strive to exceed customer satisfaction goals and performance metrics.
  • Continuously seek opportunities to improve the customer experience and streamline processes.
  • Stay updated on product knowledge and industry trends to better assist customers.

About the company

InteLogix works as a customer-experience and technology-enabled business services company. It provides contact-center operations, tolling services, cybersecurity, and managed technology support for public and private organizations. Its operating model is specific: frontline service teams work alongside operations, workforce management, engineering, security, analytics, and client leadership. Roles include customer support, toll operations, technical support, cybersecurity, quality, training, and corporate functions. The profile is InteLogix and its current service lines. Its workforce connects frontline delivery with the specialist, operational, technical, and business teams that support the organization.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Houston, Texas

Founded

1957

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Simplify Jobs

Simplify's Take

What believers are saying

  • Pioneer CX brought federal, state, and local government contracts into InteLogix.
  • New Cairo capacity increases multilingual scale for European and American accounts.
  • Athear and Pioneer CX acquisitions give InteLogix two recent growth platforms.

What critics are saying

  • Pioneer CX integration through 2026 contract renewals risks service leakage and client churn.
  • Egypt expansion raises geopolitical, currency, and talent-retention exposure across 2026-2027.
  • If AI savings stall, InteLogix loses pricing power against larger BPO rivals.

What makes InteLogix unique

  • Feb. 2026 Pioneer CX acquisition deepened InteLogix's government-certified GovCX stack.
  • Sept. 2026 Cairo opening expanded multilingual delivery across U.S., Europe, and Egypt.
  • InteLogix markets AI-enabled CX and native AI self-service to lower service costs.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Employee Discounts

Training Programs

Remote Work Options

Company News

Intelogix
Feb 4th, 2026
Strategic Acquisition: InteLogix Expands Public Sector CX Capabilities Through Pioneer CX - InteLogix

InteLogix Acquires of Pioneer CX, strengthening its AI-enabled Government services to deliver secure, compliant, and citizen-focused CX.

INACTIVE