Medical Assistant - Pre-Admission Testing

A.

JOB KNOWLEDGE

 1.  Ensures the safety needs of the patient and the unit are met

*a.  monitors and reports equipment for appropriate corrective action

*b.  monitors environmental safety factors and initiates appropriate corrective action BBP

*c.  attends Fire/Safety, Hazardous Chemicals (optional), CPR course, and Infection Control classes

      *d.  practices infection control as outlined by Universal Blood and Body Precautions Guidelines BBP

 2.  Participates in the educational requirements for the unit

*a.  attends and/or is responsible for all information presented at unit level (staff meetings, communication book, memos)

 3.  Attends in-service education programs specific to providing care for pediatric, adolescent, adult, and/or

      mature adult population as applicable to area of practice.

 4.  Has knowledge of and responds to all emergency situations (Code Blue, fire, evacuation, disaster, etc.).

 5.  Maintains appropriate PAR levels with stocks as needed (patient supplies, unit clerking supplies)

 6.  Collects samples for lab, skin prep, vein punctures, EKG, V/S, file charts, call physician’s office and faxing.

Cognitive/Critical Thinking Skills Required

 6.  Uses clinical judgment and problem solving to provide patient care

*a.  performs independent problem solving

*b.  makes decisions logically and deliberately

*c.  performs actions that demonstrate accountability

*d.  exercises safe judgment in decision making

*e.  practices within legal and ethical guidelines

*f.  sets sound priorities for sequencing and completing activities

*g.  is consistently alert to progress of patient and/or any potential problem(s) with patient

*h.  is consistently aware of patient safety

*i.  knows how to seek resources for direction, when necessary

*j.  seeks resources for direction, when necessary

B.

PRODUCTIVITY:

 1.  Uses skills necessary for providing safe and efficient patient care BBP

*a.  observes and promptly reports changes in patient’s behavior or physical condition/emotional status to RN assigned to that patient.

*b.  demonstrates accuracy in performing assigned tasks in timely manner as outlined in job description.

 2.  Adheres to the established policies of the facility and the Department of Nursing (i.e., time and attendance, dress code, and confidentiality)

*a.  reports to work on time as scheduled, and promptly returns to work after breaks and meals.

3.     Shift duties, setup charts, maintain log books, keep charts full of appropriate patient records.

4.     Any other duties as assigned by the Charge Nurse

Age Specific Competencies Required

 5.  Appropriately modifies approach to the patient based upon patient age

*a.  demonstrates understanding of growth and development characteristics

 6.  Provides appropriate interventions related to the safety of the patient

*a.  demonstrates understanding of growth and development characteristics

 7.  Takes initiative to further own professional growth and development concerning the age of the patient cared for

*a.  attends in-services and other educational sessions offered

*b.  shares this knowledge with peers

Cultural Values Assessment and Response

 8.  Recognizes, respects, and effectively deals with values and cultural beliefs of patients and their

      families.

C.

COMMUNICATION:

 1.  Uses skills necessary for providing safe and efficient patient care BBP.

*a.  observes and promptly reports changes in patient’s behavior or physical condition/emotional status to RN assigned to that patient.

*b.  assumes responsibility for reading current department updates and communication book.

Interpersonal Skills Required Communication:

 2.  Strives to achieve service satisfaction goals and objectives with all internal and external contacts and

      interactions.

 3.  Demonstrates ability to work effectively with all whom he/she comes in contact with intra/inter-

     departmentally.

 4.  Demonstrates ability to work in a demanding situation, changing focus of work due to changing

      priorities.

 5.  Utilizes appropriate channel of communication when resolving conflict.

 6.  Independently handles communication in a manner which decreases conflict.

 7.  Conveys essential patient information to members of the health care team.

*a.  reports to oncoming staff pertinent information during the required time frame

*b.  reports promptly any critical or unusual situations

 8.  Provides psychological support to families

*a.  introduces self to family

*b.  communicates patient’s condition and care (or service) to family

*c.  uses terminology the patient and family understand

9.  Demonstrates caring behavior

*a.  treats patient and family with respect

*b.  uses patient’s name

*c.  communicates

10.  Is courteous toward patients, visitors and co-workers

*a.  smiles and makes eye contact

*b.  introduces self and calls others by name

*c.  helps people who look confused or lost

*d.  is considerate of others’ feelings and concerns

*e.  is pleasant and cooperative with others

11.  Is respectful toward patients, visitors, and co-workers

D.

ATTITUDE:

 1.  Exhibits professionalism in performance of duties

*a.  adheres to the established policies of the facility and the Department of Nursing (i.e., time and attendance, dress code, and confidentiality)

*b.  maintains a neat, professional appearance exemplary of the hospital and unit dress code

*c.  maintains a positive attitude and rapport with peers and guests on unit

Interpersonal Skills and Behaviors Required Attitude

 2.  Exhibits a positive attitude, is flexible in thinking and amenable to change

 3.  Extends courtesy and an attitude of cooperation while communicating with others

 4.  Accepts suggestions and criticisms objectively and undertakes to change behavior and/or seek further

      guidance, if needed.

 5.  Demonstrates ability to represent Treasure Valley Hospital in a favorable and positive manner

SAFETY/QUALITY

Maintains unit in safe condition as evidenced by cleared hallways, secured electrical wiring, and reporting broken equipment promptly.  Adheres to all facility safety regulations and guidelines regarding patient safety as evidenced by:

1.  Attends safety meetings as documented in attendance records.

2.  Attends staff meetings where safety issues are discussed.

3.  Identifies, corrects and reports unsafe conditions immediately.

4.  Takes initiative to provide a safe and clutter-free environment in patient rooms, and keeps work area

     organized.

5.  Uses aseptic technique and personal protective equipment as necessary.

6.  Complies with hospital policies and procedures.

7.  Complies with state/federal rules, regulations, OSHA and JCAHO requirements.

Must have the ability to prioritize and function in a high stress environment.  Requires respect for the confidential nature of the work environment.  Requires frequent potential exposure to blood and body fluids.