Systems Middleware Analyst
About the job
- Telecommunications experience and the ability to understand telecommunications terminology.
- Middleware experience and knowledge of middleware platform concepts.
- Previous Systems Middleware Analyst experience.
- Knowledge of current telephony services and technologies.
- Knowledge of Avaya and/or Cisco platforms, call center features, and operations.
- Ability to resolve technical telecommunications problems using multiple vendors and contractors.
- Understanding of Automatic Call Distributions, call vectors, and vector directory numbers.
- Ability to develop work flows and call flows.
- Ability to work with multiple network platforms, including wide area networks, wireless local area networks, security, voice, and video.
- Ability to understand a large and complex network environment.
- Ability to work independently with department staff and state, local, and federal agencies to accomplish goals and meet extensive deadlines.
- Ability to function under pressure and maintain composure in chaotic situations to resolve service-related issues.
- Work with various department staff and state, local, and federal agencies to accomplish goals and meet extensive deadlines.
- Resolve technical telecommunications problems utilizing multiple vendors and contractors.
- Develop work flows and call flows.
- Disseminate information effectively to all teams and customers.
- Experience with Tibco.
- Ability to articulate why service-oriented architecture is important to the business.
- Excellent communication skills.
- Excellent customer service skills.
About the company
TechnoGen, Inc. provides end-to-end IT services and consulting to public and private sectors, including custom application development, cloud infrastructure, cyber security, big data and analytics, blockchain, human capital management, management consulting, and managed services. It operates with a global team of certified professionals and a structured engagement model that delivers planning, development, and operations, along with staffing options like full-time hiring, contract hiring, RPO, and training. The company differentiates itself as a minority- and women-owned small business with ISO 9001:2015, ISO 20000-1:2011, ISO 27001:2013, and CMMI Level 3 certifications, which signal formal quality, security, and process maturity, along with over 18 years of experience and more than 345 project completions. TechnoGen’s goal is to help clients solve complex problems and achieve their objectives on time and under budget, enabling them to stay competitive in the digital economy.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Chantilly, Virginia
Founded
2003
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Simplify's Take
What believers are saying
- September 2026 HHS awards added $3.5 million and $2.7 million in obligations.
- July 2026 backlog exceeded $8 million after $3.3 million in purchase orders.
- Russell Microcap inclusion and ServiceNow status improve visibility with buyers and recruits.
What critics are saying
- Q2 2026 revenue fell 21.2% to $5.75 million, widening losses.
- Federal concentration is severe: HHS drives $27.6 million of $32.6 million obligations.
- If data-center conversions stall, Technogen remains a services vendor with thin differentiation.
What makes Technogen unique
- April 2026: ServiceNow named Technogen a Premier Consulting and Implementation Partner.
- Technogen holds Chantilly federal expertise, with $32.6M awards across 14 contracts.
- July 2026 demos positioned dual-power chillers for data centers and outage-resilient cooling.
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