Operations Assistant

Job Description

As an Operations Assistant, you’ll look after an area of the Group’s operational processes, owning end-to-end processes for several products. You’ll import, process and validate high volumes of transactional data so transactions are ready for customer invoicing. Done well, the department runs smoothly, outputs are accurate and on time, and data problems are dealt with before they reach customers.

Your week will include processing transactional data, solving data issues that block invoicing, and completing daily and weekly volume reconciliations and trend analysis. You’ll work with other departments, maintain processes and procedures, measure performance against service levels, escalate underperformance and investigate queries quickly. You’ll be based in our Crewe office.

Your daily responsibilities will be...

• End-to-end processes: Take responsibility for end-to-end operational processes for multiple products.
• Transactional data: Import, process and validate high volumes of transactional data.
• Data issues: Deal proactively with data issues that stop transactions being invoiced.
• Reconciliations: Complete daily and weekly volume reconciliations and trend analysis.
• Service levels: Measure performance against internal service levels and escalate underperformance.
• Queries: Investigate and resolve queries quickly.
• Improvement: Maintain processes and procedures and identify improvements and their benefits.

Qualifications

Essential:

• Educated to degree level with a minimum 2:2 (Lower Second Class Honours).
• Can reconcile large volumes of data accurately.
• Uses Excel confidently, including pivot tables and lookups (training is available where needed).
• Can prioritise several tasks and meet deadlines.
• Communicates clearly and professionally.
• Can follow set processes and work with others to solve problems.

Desirable:

• Has worked in a finance or operations role.
• Has worked with transactional or billing data.

Additional Information

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.

#LI-JW1

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Women-focused gym & female health events
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 2)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Next Steps

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.

Compensation: N/A to 26000 (GBP) (YEARLY)