Customer Onboarding Manager
Podium
Customer Onboarding Manager
Podium
Unified messaging and payments platform
At Podium, we build an AI Workforce that helps local businesses turn every conversation into revenue. More than 60,000 businesses across Auto, Home Services, and Aesthetics trust Podium to drive growth 24/7, from capturing new leads to re-engaging past customers.
Two and a half years ago, we made a deliberate shift from building software for local businesses to building AI Employees that work for them. Every local business struggles to answer every call, lead, and follow-up. Our AI Operating System and AI Workforce fill that gap. We’ve crossed $150M in AI ARR, deployed more than 20,000 AI Employees, and helped customers generate over $13B in revenue.
Inc. Magazine named Podium the Best AI Implementation, OpenAI highlighted us for building AI Agents that drive revenue, and G2 ranked us the #1 AI Agent for Business Operations.
Podium is AI-native in every sense. We build AI for our customers, we build AI tools for ourselves, and we use AI in every role across the company.
We hire exceptional people, hold them to high standards, and give them room to make an impact. We look for people who are all-in on AI and eager to stay on the cutting edge, both in what we build for customers and in how they operate day to day. If you’re hungry for growth, aligned with our operating principles, and ready to get to work, you won’t find a better place to accelerate your career.
As a Customer Onboarding Manager, you will own the first 60 days of the customer journey, ensuring a seamless implementation and successful product launch. You are responsible for driving time-to-value, coordinating integrations, leading customer trainings, and setting the foundation for long-term retention.
This is a project-management-driven, customer-facing role that requires strong organization, technical confidence, and the ability to manage multiple concurrent implementations in a fast-paced SaaS environment.
Serve as the primary point of contact during the first 30–60 days of the client's lifecycle.
Lead end-to-end onboarding and implementation for new Podium accounts.
Coordinate product setup, integrations, and account configurations.
Drive time-to-value by ensuring customers successfully launch and adopt the platform.
Conduct tailored onboarding sessions and full-team trainings across customer locations.
Proactively manage and resolve onboarding-related escalations.
Maintain detailed documentation and project tracking within CRM systems.
Partner closely with Sales and Customer Success to ensure smooth handoff after onboarding completion.
Fluent English (written and spoken).
3–5 years of experience in Customer Onboarding, Implementation, Account Setup, Project Manager or Training/Enablement.
Proven ability to manage multiple projects simultaneously with clear deadlines.
Strong client-facing communication skills and executive presence.
Experience leading virtual trainings or customer workshops.
High attention to detail and strong organizational skills.
Analytical mindset with comfort reviewing usage data.
Must be available to work onsite in Guatemala City (Zone 10), Monday–Friday.
Experience with Salesforce, Gainsight, or other customer success tools.
Experience working with SMB customers.
Experience coordinating integrations or technical implementations.
Process improvement or operations mindset.
Onsite role – Zone 10, Guatemala City.
Monday–Friday, regular business hours.
Success in this role is measured by:
On-time implementations
Product adoption within first 30–60 days
Successful handoff to CSM
Customer satisfaction during onboarding
Law Benefits, Health and Life Insurance
13 paid holidays throughout the year,
Podium helps local businesses communicate with customers and grow their business by providing a multi-channel platform that combines reviews, text messaging, and payment processing into one inbox. How it works: businesses connect their channels (online reviews, texts, payments) to Podium, then use the inbox to respond to customers, manage leads, engage via text conversations, and process transactions. The product is offered on a subscription basis with tiered plans for different sizes of small and medium-sized businesses. Podium differentiates itself by focusing specifically on local SMBs across industries (retail, automotive, healthcare) and offering an integrated solution for reputation management, customer engagement, and payments in one place, instead of relying on separate tools. The company’s goal is to help local businesses compete effectively in a digital-first world by improving communication, streamlining operations, and enhancing online presence.
Explore more opportunities at Podium