ALTEN Mexico

Engineering and technology consulting services

Tech Lead ServiceNow

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeBoulogne-Billancourt, France€55 - €70 /yrIn-person

About the Job

Requirements

A Bac +5 degree in computer science or equivalent is required.
At least 7 years of experience with ServiceNow is required.
Experience as a ServiceNow Tech Lead or technical reference is required.
Advanced mastery of the ServiceNow platform is required.
Expertise in ITSM, CMDB, and ITOM modules, including Discovery and Event Management, is required.
Strong mastery of JavaScript scripting on ServiceNow is required.
Knowledge of ServiceNow architecture and performance best practices is required.
Experience with integrations using REST, SOAP, and MID Server is required.
Mastery of ITIL processes is required.
Experience managing releases, upgrades, and maintenance in operational condition (MCO) is required.

Responsibilities

Lead the technical design and evolution of the ServiceNow platform.
Supervise and support ServiceNow developers.
Design and implement solutions on the ITSM, ITOM, CMDB, and CSM modules, depending on scope.
Ensure compliance with ServiceNow best practices for architecture, performance, and security.
Perform advanced development using Business Rules, Script Includes, UI Policies, and Flow Designer.
Manage integrations with third-party systems using REST APIs and web services.
Contribute to defining the technical roadmap and architecture choices.
Manage releases, upgrades, and maintenance in operational condition (MCO).
Propose continuous improvements to the platform.
Support teams in adopting an Agile approach.

Desired Qualifications

ServiceNow CSA certification is appreciated.
ServiceNow CAD certification is appreciated.
Certifications in ITSM, ITOM, or CMDB modules are appreciated.
Experience with the CSM module is a plus.

Description du poste

Dans le cadre du renforcement de ses équipes IT et de la transformation de ses processus ITSM, nous recherchons un(e) Tech Lead ServiceNow pour piloter et accompagner les projets de mise en œuvre et d’évolution de la plateforme ServiceNow.

Vous interviendrez comme référent technique ServiceNow, en lien étroit avec les équipes métiers, les équipes IT et les autres experts techniques. Vous serez garant(e) de la qualité des développements, des choix d’architecture et de la performance globale de la plateforme.

Vos missions principales :

Piloter la conception technique et l’évolution de la plateforme ServiceNow.
Encadrer et accompagner les développeurs ServiceNow.
Concevoir et implémenter des solutions sur les modules ITSM, ITOM, CMDB, CSM (selon périmètre).
Garantir le respect des bonnes pratiques ServiceNow (architecture, performance, sécurité).
Réaliser les développements avancés (Business Rules, Script Includes, UI Policies, Flow Designer).
Gérer les intégrations avec les systèmes tiers (API REST, Web Services).
Participer à la définition de la roadmap technique et aux choix d’architecture.
Assurer la gestion des releases, des montées de version et de la MCO.
Être force de proposition dans l’amélioration continue de la plateforme.
Accompagner les équipes dans une démarche Agile.

Qualifications

Formation & expérience :

Diplômé(e) d’un Bac +5 en informatique ou équivalent.
Minimum 7 ans d’expérience sur ServiceNow.
Expérience en tant que Tech Lead ServiceNow ou référent technique.

Compétences techniques :

Maîtrise avancée de la plateforme ServiceNow.
Expertise sur les modules ITSM, CMDB, ITOM (Discovery, Event Management) – CSM est un plus.
Solide maîtrise du scripting JavaScript sur ServiceNow.
Connaissance des bonnes pratiques d’architecture et de performance ServiceNow.
Expérience sur les intégrations (REST, SOAP, MID Server).
Maîtrise des processus ITIL.
Expérience sur la gestion des releases, upgrades et MCO.

Certifications (appréciées) :

ServiceNow CSA
ServiceNow CAD
Certifications modules ITSM / ITOM / CMDB

Informations supplémentaires

Compensation: 55 to 70 (EUR) (YEARLY)

About the Company

ALTEN Mexico

Engineering and technology consulting services

ALTEN Mexico provides engineering and technology consulting services by supplying highly specialized engineers who embed within client teams to work on complex projects. The way it works is by offering a flexible pool of talent for research and development needs, allowing clients to access experts without committing to permanent hires. The company differentiates itself through a focus on embedded engineering consultants, serving sectors like telecommunications, aerospace, and information systems, and by expanding its reach via organic growth and acquisitions across Europe and globally. Its goal is to help clients access top engineering expertise efficiently while growing the business through deliberate geographic and service expansion.

Company size: Not listed
Company stage: IPO
Headquarters: Boulogne-Billancourt, France
Founded: 1988

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