Location: Vietnam
State/Province/City: Ho Chi Minh
City: Ho Chi Minh
Business Unit: Store Support Centre (SSC)
Time Type: Full-time
Trade Operations Lead
Description & Requirements
The Trade Operations team plays a critical role in ensuring the compliant and timely import of shipments to lululemon’s distribution centers, retail stores, and guests. Beyond preparing shipping documentation, the team manages relationships with all Customs brokers and serves as the subject matter expert in trade operations, including being the business partner for our trade operations technology initiatives. In addition to supporting and overseeing export-import operations, the team collaborates closely with our global fulfillment partners as well as within the broader organization to proactively identify and mitigate trade risks. We also work in partnership with the Global Trade Compliance team to uphold and advance lululemon’s trade compliance standards across all markets.
- Based in Vietnam, report to the Manager, Trade Operations, APAC.
- Manages the provision of preferential certificate of origin by production vendors and owns the related communications.
- Assists in trade preference program administration & optimization opportunities including trade agreements, duty drawbacks, foreign trade zones/bonded facilities and other savings mechanisms.
- Verifies duty and tax amounts. Arranges reimbursement to customs brokers.
- Monitors and ensures cargo clearance will be completed within agreed KPI.
- Prepares shipping invoices for inbound, outbound & pullback shipments.
- Monitors Back-to-Back COO applications by customs broker.
- Manages relationships with customs brokers and vendors to ensure performance against KPIs; partners with trade associations to stay abreast of key industry developments.
- Develops and maintains trade operations policies, procedures, SOPs, best practices and broker audit programs across the APAC region.
- Develops robust metrics to analyze and monitor import compliance and spending; formalizes and executes broker entry audit plan and recordkeeping regime.
- Addresses and escalates customs/trade-related inquiries from internal and external stakeholders. Partners with cross-functional teams (such as distribution, logistics, production, retail operations, etc.) and provides trade operations leadership, guidance and training as necessary.
- Works closely with regional and global trade compliance teams on compliance risks, global initiatives and broader supply chain strategy.
- Supports the launch and ongoing maintenance of trade management platforms across APAC markets.
- Identifies opportunities to streamline current trade operations processes such as invoicing, duty payments, audits, reporting and strategic evaluations.
- Supports ad hoc tasks and projects as assigned by manager and any other duties and tasks that are assigned
- University graduates in Business, International Supply Chain Management, Trade, or a related discipline preferred.
- 5-8+ years of trade and / or operation experience, preferably within the apparel and textiles industry.
- Leadership skills but not just working as an individual contributor.
- Exceptional analytical and problem-solving skills.
- Able to operate under tight time constraints with a strong sense of urgency.
- Extremely organized, thorough, and detail orientated.
- Balanced approach to theory and practice, with critical mindset and attention to details.
- Subject matter expertise in customs operations; familiarity with tariff classification for textile and apparel products is a plus.
- Excellent written and verbal communication skills, with a strong command of English.
- Proficient in Microsoft applications (Power BI, Power Query, Excel, Word, PowerPoint, Outlook).
- Open-minded, proactive, and committed to continuous learning and professional development.
- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness, and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
additional notes
Authorization to work in Vietnam is required for this role.
In-person collaboration and/or office-based work is necessary or important for the role. Work is mainly performed onsite, 4-5 days per week depending on role requirements.
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at[email protected]
. In your email, please include the position title, the location of the position and the nature of your request.
The use of AI tools, including but not limited to ChatGPT, Microsoft Copilot, Gemini, DeepSeek, or any other AI-assisted software, is strictly prohibited during the interview process. This includes, AI-generated responses, content creation, or any form of automated assistance in live interviews, case studies, technical assessments, or written submissions.
At lululemon, we are committed to privacy, integrity, transparency, and ethical hiring practices. Our commitment to responsible AI ensures that proprietary information is protected and that all hiring decisions are based on an individual’s own skills, judgment, and expertise without AI assistance. Any use of AI during the interview process will result in immediate disqualification. lululemon reserves the right to use AI detection tools to verify the authenticity of candidate responses.