Beno

Online marketplace for luxury UAE rentals

Customer Service Agent

Account ExecutiveConfirmed live in the last 24 hours

Full-timeCairo, Cairo Governorate, EgyptNo salary listedIn-person

About the Job

Requirements

A minimum of 3 years of proven experience in customer service or customer support roles.
Previous sales experience within customer service roles is mandatory, with a demonstrated ability to convert inquiries into sales.
Proven experience dealing with international customers from different countries and cultural backgrounds.
Fluent written and spoken English communication skills are mandatory.
Excellent communication, negotiation, persuasion, and problem-solving skills.
Strong customer service orientation with a proactive sales approach.
Ability to multitask, work under pressure, and manage high volumes of customer inquiries.
Ability to work independently while coordinating effectively with a team based in another country.

Responsibilities

Handle customer inquiries, requests, and complaints through phone calls, WhatsApp, emails, and other communication channels.
Provide professional customer service to international clients from different countries and cultural backgrounds.
Support daily operations in Dubai by coordinating customer bookings, reservations, service requests, and follow-ups.
Promote company services, identify sales opportunities, and convert customer inquiries into confirmed bookings and sales.
Upsell and cross-sell services to maximize revenue and enhance the customer experience.
Maintain effective communication with Dubai-based operations, sales, and other internal departments.
Resolve customer concerns in a timely manner while maintaining high customer satisfaction.
Follow up with prospective and existing clients to maximize sales conversion and build long-term relationships.
Maintain accurate customer records, sales activities, and operational updates using company systems.
Meet assigned customer service key performance indicators.

Desired Qualifications

Experience using customer relationship management systems, booking platforms, and customer communication tools is preferred.
Previous experience in hospitality, tourism, luxury services, travel, or related industries is an advantage.
Proficiency in additional languages is a strong advantage.

About the Role
BENO Group is looking for an experienced and customer-focused Customer Service Agent to join our team in Cairo, Egypt.
The successful candidate will be responsible for supporting our Dubai-based operations, handling customer inquiries, delivering exceptional service to international clients, and actively identifying sales opportunities to drive business growth.
We are looking for a proactive, results-driven professional who can combine outstanding customer service skills with a strong sales mindset while maintaining the highest standards of professionalism and customer satisfaction.

Key Responsibilities

Handle customer inquiries, requests, and complaints through phone calls, WhatsApp, emails, and other communication channels.
Provide professional customer service to international clients from different countries and cultural backgrounds.
Support daily operations in Dubai by coordinating customer bookings, reservations, service requests, and follow-ups.
Actively promote company services, identify sales opportunities, and convert customer inquiries into confirmed bookings and sales.
Upsell and cross-sell services to maximize revenue and enhance the customer experience.
Maintain effective communication with Dubai-based operations, sales, and other internal departments.
Ensure timely resolution of customer concerns while maintaining high customer satisfaction.
Follow up with prospective and existing clients to maximize sales conversion and build long-term relationships.
Maintain accurate customer records, sales activities, and operational updates using company systems.
Meet assigned customer service KPIs.

Requirements & Qualifications

Minimum 3 years of proven experience in customer service or customer support roles.
Previous sales experience within customer service roles is mandatory, with a demonstrated ability to convert inquiries into sales.
Proven experience dealing with international customers from different countries and cultural backgrounds.
Fluent English communication skills (written and spoken) are mandatory.
Proficiency in additional languages is a strong advantage.
Excellent communication, negotiation, persuasion, and problem-solving skills.
Strong customer service orientation with a proactive sales approach.
Ability to multitask, work under pressure, and manage high volumes of customer inquiries.
Experience using CRM systems, booking platforms, and customer communication tools is preferred.
Previous experience in hospitality, tourism, luxury services, travel, or related industries is an advantage.
Ability to work independently while coordinating effectively with a team based in another country.

What We're Looking For
We are seeking someone who is not only passionate about delivering exceptional customer service but also understands that every customer interaction is an opportunity to generate sales and build lasting customer relationships.
The ideal candidate will be confident, energetic, commercially minded, and comfortable working in a fast-paced, international business environment.

About the Company

Beno

Online marketplace for luxury UAE rentals

Beno operates an online marketplace in the UAE that connects clients with vendors offering luxury car and yacht rentals. Clients browse or request rentals, and the vendors handle booking and delivery, with age and ID requirements and 24/7 multilingual support. It differentiates itself through a curated network, personalized service, bespoke journeys and event planning, plus round-the-clock assistance. Its goal is to deliver seamless, high-end rental experiences by linking clients with vetted vendors and tailored services.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Dubai, United Arab Emirates
Founded: 2018

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