Field Service Technician 2

Description

Mecho and SWFcontract, the commercial brands under Springs Window Fashions’ Commercial Business Unit, are industry leaders in commercial solar shading, commercial grade blinds and intelligent control systems. Known for innovation, design excellence, and sustainable solutions, we’ve partnered with architects, designers, engineers, and developers for decades to deliver high-performance window management systems that transform spaces. Our products are brought to life through a trusted network of dealers and specifiers, shaping projects across healthcare, education, corporate, government, and more. As the leading commercial window coverings provider in North America, we are proud to pioneer advancements in manual, motorized and automated solutions that prioritize occupant comfort, energy efficiency, and design flexibility.

Position Summary 

Mecho has an exceptional opportunity for a reliable, self-motivated Field Service Technician II to make an immediate impact in a highly demanding department. The Field Service Technician will be expected to service mechanical, electrical, and software/network issues, ensuring proper functionality per the intended design and specifications.

This position requires a mobile specialist responsible for troubleshooting, maintenance and repair of complex systems.

Responsibilities:

• Capable of supporting the installation and programming of ElectroShades as well as startup and setup of the SolarTrac Automation system.
• Provide technical support, remotely or on-site, troubleshooting, diagnosing, and resolving issues pertaining to mechanical, electrical, and software.
• Attend meetings with Operations, Dealer, EC, GC, IT, End User, etc
• Documentation support- Drafters, Engineering, Marketing, Dealers, etc
• Commission SolarTrac projects, remotely or on-site, thoroughly going through the checklist with the Mecho dealer.
• Assist in training facilities staff with operation and maintenance of automated systems.
• Perform Maintenance health checks and inspections, remotely or on-site, producing a detailed report.
• Liaison with Engineering on unresolved mechanical, electrical, or software issues.
• Record recurring issues and communicate information to engineering with suggestions for fixes where possible.

Requirements

Education & Experience

• Associate’s degree with relevant experience, bachelor’s degree in a Technical, Electrical, IT, or Engineering field preferred.
• 5+ years’ experience with one or more of the following: Audio Visual, Security, CCTV, Lighting, Automation systems.
• Experience with motor control electronics, is a plus.

Knowledge, Skills, and Abilities

• Excellent technical and communication skills
• Up to 70% travel required; must have valid drivers license
• Capable of reading schematics and troubleshooting systems
• Onsite presence is preferred for this role, and regular travel is required
• In-depth familiarity with standard hard wired and bus control technologies.
• Familiarity with multimeters, CAT 5/6 crimping tools, cable testers
• Ability to read construction drawings
• Database knowledge, is a plus
• OSHA Card, is a plus

How We Work to Deliver a Best Experience: Our Culture

• Our Core Value: We do the right thing, always
• Our Seven Cultural Behaviors
• • Empowerment - We trust our people.
  • Ownership - We take 100% responsibility for our roles actions, and results.
  • Leadership - We all lead by example and talk direct with respect (DWR).
  • One Team - We are One Springs Team.
  • Customer First - We consider our customers' needs before every decision.
  • Continuous Innovation - We are constantly learning, innovating, and improving.
  • Speed - We define priorities and operate with a sense of urgency and agility.

Salary and Other Compensation:

The annual base for this position is reasonably expected to be between $60,000-80,000.  Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance,  vision insurance, 401(k) retirement plan with up to 5% company match of eligible contributions, life insurance, long-term disability insurance, short-term disability insurance, paid holidays pro-rated for the current year based on start date, paid vacation time, paid holidays, two floating holidays, and one paid volunteer day off per year.  

This posting is anticipated to remain open until a qualified candidate is hired.