About the role

We are looking for a Project Manager to join our Professional Services team, helping non-profit organisations transform their operations through the successful implementation and adoption of Blackbaud solutions.

Reporting to the Professional Services Director, you will be accountable for the full project lifecycle, from initiation and planning through delivery, control and closure. You will manage multiple engagements, including complex enterprise implementations for some of Blackbaud’s highest-profile and most strategic customers.

You will establish effective project governance, maintain control of scope, budget, schedule and risk, and build trusted relationships with customer executives and project teams. You will also help customers prepare for change, adopt their Blackbaud solutions and realise the intended benefits.

As a senior member of the team, you will help develop consistent approaches to project delivery, adoption and value realisation. Some travel to customer sites in the UK, including occasional overnight stays, may be required.

What you’ll be doing

Project management

Take overall responsibility for the successful delivery of complex technology implementation projects.

Manage multiple Blackbaud Professional Services engagements concurrently, ranging from smaller prescriptive projects to enterprise implementations.

Develop and maintain project plans covering outcomes, scope, responsibilities, resources, milestones, dependencies and governance.

Monitor delivery against agreed schedules, budgets and success measures, taking action where projects move off track.

Proactively identify and manage project risks, issues, dependencies and escalations.

Maintain effective control of project scope, budget, forecast and resource requirements.

Identify work that falls outside the contracted scope and manage it through the appropriate change-control process.

Prepare change requests and Statements of Work in collaboration with subject-matter experts.

Support Sales with project scoping, estimation and delivery planning.

Lead project kick-offs and represent Blackbaud in project boards, steering committees and other governance forums.

Build trusted relationships with customer sponsors, executives and project teams.

Lead customers and project teams through complex decisions, change and competing priorities.

Provide clear and timely reporting to customers, internal stakeholders and senior management.

Collaborate with Consulting, Sales, Customer Success, Product and Support to deliver a consistent customer experience.

Provide guidance, coaching and support to members of the wider delivery team.

Ensure project documentation is accurate, current and stored appropriately.

Apply Blackbaud delivery methodologies and contribute to their continuous improvement.

Adoption & value realisation

Design and execute structured adoption programs that move customers from onboarding to sustained, outcome‑based usage

Drive customer alignment around benefits realisation, ensuring customers understand and achieve value from their Blackbaud solutions

Accountable for driving adoption across the Professional Services portfolio through access to best practice tools, webinars and user groups in coordination with Customer Success Managers

Reporting on outcomes from the program

What we need from you

Experience in at least one of the following: the non-profit or social-impact sector, or a customer-facing SaaS or software environment.
Hands-on experience implementing or using Raiser’s Edge NXT or a similar platform would be particularly valuable.
Practical experience coordinating or managing customer projects, software implementations, onboarding programmes or Professional Services engagements.
Strong customer and stakeholder management skills, with the confidence to build relationships, manage expectations and guide customers through change.
An organised and pragmatic approach, with experience balancing multiple projects or customer priorities and keeping delivery on track.
Clear communication, sound judgement and a collaborative approach to working with teams such as Consulting, Customer Success, Sales, Product and Support.

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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

About the company

Cloud-based SaaS software for nonprofits, schools, and social good groups, with tools for fundraising, financial management, CRM, marketing, and analytics delivered on a subscription basis with optional professional services. The platform includes modules for donor management, fundraising campaigns, grant tracking, accounting, and data analytics in one integrated system. Its sector focus and end-to-end, nonprofit-tailored capabilities differentiate it from generic software solutions, serving charities, foundations, educational institutions, healthcare providers, and faith communities. The goal is to help clients operate more efficiently, engage donors more effectively, and maximize social impact while supporting corporate social responsibility and sustainability efforts.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Charleston, South Carolina

Founded

1981

Get referred to Blackbaud

See people who can refer or advise you

Simplify's Take

What believers are saying

October 1, 2026 bbcon launch of Lantern and Platform for Good strengthens AI differentiation.
September 29, 2026 BILL partnership expands Financial Edge NXT with embedded payments and approvals.
Blackbaud opened a second Hyderabad office in 2026, expanding product and support capacity.

What critics are saying

September 15, 2027 database-view shutdown forces migrations, churning users who rely on legacy workflows.
The Delaware Supreme Court revived insurer claims on February 13, 2026 from the 2020 breach.
Blackbaud’s 2026 renewal cohort is 40% larger, raising churn dollars and revenue pressure.

What makes Blackbaud unique

Blackbaud owns decades of philanthropic data, powering Lantern and Platform for Good in 2026.
Raiser’s Edge NXT and Financial Edge NXT anchor sticky nonprofit workflows across fundraising and finance.
Blackbaud’s ecosystem spans fundraising, payments, CRM, and analytics with deep nonprofit-specific integrations.

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Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Remote Work Options
Flexible Work Hours
Unlimited Paid Time Off
Generous Parental Leave
Pet Insurance
Tuition Reimbursement

Company News

Yahoo Finance

Oct 29th, 2026

Blackbaud Q3 revenue rises 4.1% to $293M with 38% margin, but shares slip 2.2%

Blackbaud's shares fell 2.2% to $52.51 in the first full session after its third-quarter 2026 results, despite a 24% gain over the previous 30 days. Revenue rose about 4.1% to $292.6 million from $281.1 million a year earlier. Net income excluding extra items slipped to $46.1 million from $47.5 million, while basic earnings per share rose to $1.04 from $1.00. Adjusted EBITDA reached $111 million, a margin of about 38%. Free cash flow was $126 million, and net leverage fell. Management targets margins above 40%. Bulls point to cost cuts from AI tools and a larger capability centre in India. Bears note that AI agents add little to 2026 guidance, so there is no clear proof yet that AI can lift revenue growth above mid single digits.

PR Newswire

Oct 28th, 2026

Blackbaud Q3 revenue rises 4.1% to $292.6M, and it reaffirms 2026 guidance

Blackbaud reported third-quarter 2026 revenue of $292.6 million, up 4.1% from a year earlier. Recurring revenue was $287.0 million, or 98.1% of the total. GAAP net income was $46.1 million, or $1.02 per diluted share. Non-GAAP adjusted EBITDA rose $11.4 million to $111.1 million, a margin of 38.0%. Non-GAAP free cash flow was $126.0 million. The company reaffirmed its 2026 guidance, including GAAP revenue of $1.173 billion to $1.179 billion, and expects to finish in the upper half of the range. About $832 million remains under its share repurchase programme as of September 30, 2026. At its bbcon conference, Blackbaud unveiled Platform for Good, a unified operating system for social impact, and Lantern, a fundraising language model built with Databricks.

Mart Infomedia

Oct 23rd, 2026

Blackbaud announces winners of first India Social Good Startup Program.

Blackbaud announces winners of first India Social Good Startup Program. Blackbaud, a provider of technology solutions for the social impact sector, has announced the winners and runners-up of the first India edition of its Social Good Startup Program, conducted in collaboration with T-Hub. The 12-week programme received 135 applications from Indian startups and focused on developing technology integrations for challenges in education, financial management, fintech and fundraising. Fifteen startups were invited to pitch, eight were selected for the programme and seven completed the full programme and presented their final solutions. Three companies were named winners. CredResolve was recognised for its work on educational payment revenue acceleration, CogniSwitch for investment pool accounting for foundations, and VyaptIX for faster payment integrations for developers. Aczen and DOMDOG were named runners-up for their integrations. The recognised startups received cash rewards to support further development. Selected participants also had the opportunity to attend Blackbaud's annual customer conference, bbcon 2026, to demonstrate their solutions and meet Blackbaud leaders and other participants in the social impact technology sector. Jennifer Willson, Senior Vice President, Global Engineering and Blackbaud India, said the programme brought together India's engineering and startup capabilities to address practical challenges faced by organisations working in the social impact sector. She said the initiative also allowed participating startups and Blackbaud teams to develop and test ideas together. Unlike Blackbaud's broader 12-month global programme, the India edition followed a challenge-led format over 12 weeks. Startups worked on defined product challenges with support from Blackbaud engineers and product managers. The programme included technical access, mentorship, integration support and opportunities to connect with Blackbaud's global network. Rajiv Gajria, Vice President and Managing Director of Blackbaud India, said the initiative gave startups access to product and engineering expertise while helping Blackbaud teams learn more about innovation emerging from India. Following the programme, winners CogniSwitch and VyaptIX, along with runner-up DOMDOG, participated in the Innovation Hub at bbcon 2026 in Columbus, Ohio. They presented their solutions at the Social Good Startup Program booth and connected with Blackbaud product leaders and members of the wider technology ecosystem. On October 13, the participating startups and Blackbaud teams attended a closing event at T-Hub in Hyderabad to mark the completion of the first India cohort. Blackbaud said it would continue engaging with the recognised startups to explore opportunities for technical support, industry connections and greater visibility. Feedback from the inaugural programme will also inform plans for future cohorts in India. Blackbaud's Social Good Startup Program supports early-stage software companies developing technology for the social impact sector. It connects startups with technical mentorship, technology resources and opportunities to engage with Blackbaud's network of nonprofits, foundations, corporations and educational institutions.

Yahoo Finance

Oct 22nd, 2026

Blackbaud unveils Data Health Agent, Blackbaud Marketing and Lantern fundraising AI model at bbcon Sydney

Blackbaud (NASDAQ: BLKB) unveiled new AI tools for nonprofits in Australia and New Zealand at bbcon Sydney this week. They include a Data Health Agent, wider access to its Development Agent, and Blackbaud Marketing, an AI-assisted multichannel platform. The company also introduced Platform for Good, a unified system that connects data, workflows, AI, and partner solutions. Starting in 2027, Lantern, a fundraising-focused language model built with Databricks, will power select features on it. The Data Health Agent is in early access in the US. Blackbaud expects to release Blackbaud Marketing by the second quarter of 2027. "We're focused on helping customers put trusted data and AI to work in practical ways," said Kevin Sher, president and general manager of Blackbaud's Asia Pacific operations.

Blackbaud

Oct 14th, 2026

Blackbaud now integrates with Intuit Mailchimp to power more personalized nonprofit engagement.

Blackbaud now integrates with Intuit Mailchimp to power more personalized nonprofit engagement. October 14, 2026 New integration for Blackbaud Raiser's Edge NXT enables organizations to connect fundraising data with marketing automation to drive stronger donor relationships Charleston, S.C. (October 14, 2026) - Blackbaud (NASDAQ: BLKB), the world's leading provider of AI-powered solutions for social impact, announced at bbcon 2026 that the Blackbaud partner network has expanded to include Intuit Mailchimp. The newly launched Mailchimp integration for Blackbaud Raiser's Edge NXT(R) helps nonprofits create more personalized communications, strengthen donor engagement, and streamline marketing and fundraising workflows - eliminating the need for customers to pay for separate middleware. Available now, organizations can seamlessly sync constituent audiences from Raiser's Edge NXT into Mailchimp, allowing teams to create targeted marketing, stewardship, engagement, and fundraising communications using constituent and giving data from their system of record. "Nonprofits are increasingly looking for ways to deliver more relevant and personalized experiences to their supporters while maximizing efficiency for their teams," said Liz Price, Vice President, Global Partners, Blackbaud. "By directly connecting Blackbaud Raiser's Edge NXT with Mailchimp, organizations can bring together fundraising and marketing data to create more meaningful constituent experiences, automate key engagement workflows, and ultimately strengthen donor relationships." With the new integration, organizations can: * Synchronize selected Raiser's Edge NXT constituent lists directly into Mailchimp, reducing the need for manual exports and list maintenance. * Keep marketing and fundraising efforts aligned with the most current constituent information available in Raiser's Edge NXT. * Connect directly from Mailchimp using existing Blackbaud credentials through a simple, self-service setup experience so that in Mailchimp Blackbaud customers can: * Leverage constituent and fundraising data to create more targeted audience segments based on characteristics such as giving history, constituent type, constituency codes, and recurring donor status. * Trigger automated donor journeys when new constituents are added or gifts are received, supporting welcome series, acknowledgements, stewardship communications, thank-you messages, and future fundraising appeals. The integration is available at no additional cost for Blackbaud Raiser's Edge NXT customers. Organizations will need a paid Mailchimp plan and Manager-level access in Mailchimp to use the integration. Availability. The Blackbaud Raiser's Edge NXT and Mailchimp integration is now available. Access the integration here. About Blackbaud. Blackbaud (NASDAQ: BLKB) is the world's leading provider of AI-powered solutions for social impact. Serving nonprofits, educational institutions, companies committed to corporate social responsibility, and individual change makers, Blackbaud propels impact at scale with the sector's most intelligent solutions for fundraising and engagement, education solutions, financial management and CSR and grantmaking. With the deepest expertise powered by the world's largest philanthropic data set, the most connected workflows, and the most powerful impact network, Blackbaud's solutions are building a future where resources are unleashed at the speed of need. Blackbaud has been recognized by Fast Company, Newsweek, Quartz, Forbes and more for AI innovation, responsible leadership and workplace excellence. Blackbaud has operations in the United States, Australia, Canada, Costa Rica, India and the United Kingdom, supporting users in 100+ countries. Learn more at www.blackbaud.com or follow Blackbaud on X/Twitter, LinkedIn, Instagram and Facebook. Media inquiries. Forward-looking statements. Except for historical information, all of the statements, expectations and assumptions contained in this news release are forward-looking statements that involve a number of risks and uncertainties, including statements regarding expected benefits of products and product features. Although Blackbaud attempts to be accurate in making these forward-looking statements, it is possible that future circumstances might differ from the assumptions on which such statements are based. In addition, other important factors that could cause results to differ materially include the following: general economic risks; uncertainty regarding increased business and renewals from existing customers; continued success in sales growth; management of integration of acquired companies and other risks associated with acquisitions; risks associated with successful implementation of multiple integrated software products; the ability to attract and retain key personnel; risks associated with management of growth; lengthy sales and implementation cycles; technological changes that make its products and services less competitive; and the other risk factors set forth from time to time in the SEC filings for Blackbaud, copies of which are available free of charge at the SEC's website at www.sec.gov or upon request from Blackbaud's investor relations department. All Blackbaud product names appearing herein are trademarks or registered trademarks of Blackbaud, Inc.