Client Experience Operations Intern

As a Client Experience Operations Intern, you'll gain hands-on experience in a fast-paced, innovative environment where your contributions directly impact client satisfaction and operational efficiency. You'll work alongside experienced professionals in Client Experience Operations and Refinance Underwriting, learning how our business functions while developing practical skills in data analysis, process improvement, and AI integration. This internship offers you the opportunity to participate in meaningful projects, attend key meetings and trainings, and become a valued member of a collaborative team. You'll leave this experience with real-world knowledge, professional connections, and a deeper understanding of the mortgage and fintech industries.

About the Role

• Learn about our business by attending meetings, huddles, and trainings across Client Experience Operations and Refinance Underwriting functions
• Deliver reports, analyze metrics, and summarize information to help drive team performance and decision-making
• Assist in creating materials and presentations for meetings and stakeholder communication
• Take notes during meetings and provide recaps to ensure team alignment and accountability
• Share creative ideas and process improvement suggestions to help enhance our business operations
• Support the exploration and integration of artificial intelligence tools to streamline workflows and improve efficiency
• Assist with ad hoc projects and tasks that support the broader Client Experience Operations team
  

About You
Minimum Qualifications

• Currently enrolled in or recent graduate of a Bachelor's degree program
• Strong written and verbal communication skills
• Strong analytical skills and attention to detail, with a commitment to accuracy
• Proactive mindset with ability to stay organized, manage time effectively, solve problems, and adapt to changing priorities in a fast-paced environment
• Self-directed with strong follow-through on assigned work
• Proficiency with Microsoft Office (particularly Excel), and experience with, or curiosity for, AI tools
• Experience working in a leadership role or position and/or collaborative team environments

What you’ll get 

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks. 

About us 

Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [email protected].