Full-Time

Quality Compliance Specialist

Confirmed live in the last 24 hours

TSC

TSC

201-500 employees

Global digital customer experience agency

No salary listed

Mid, Senior

Huntsville, AL, USA

US Top Secret Clearance Required

Category
QA & Testing
Quality Assurance
Requirements
  • Bachelor’s degree with 5+ years of relevant quality experience.
  • Hands-on experience in an AS9100 Quality Management System.
  • Proficiency in root cause analysis and corrective action.
  • Knowledge of IPC and J-STD manufacturing standards.
  • Experience providing technical oversight or resolving issues at supplier sites.
Responsibilities
  • Conduct internal audits to ensure compliance with AS9100 and internal requirements.
  • Develop and manage the annual audit schedule and plans.
  • Interview employees, collect objective evidence, and document findings.
  • Initiate and track corrective actions for non-conformances.
  • Support departments in resolving compliance issues and implementing improvements.
  • Maintain audit reports and communicate results to stakeholders.
  • Ensure internal auditors receive proper training.
  • Review, issue, and track Corrective Action Requests (CARs).
  • Support root cause analysis and ensure corrective actions are implemented effectively.
  • Evaluate CAR extension requests and maintain related records and metrics.
  • Generate monthly CAR status reports.
  • Conduct annual supplier performance evaluations and review quality submissions.
  • Maintain supplier records and ensure adherence to quality requirements.
  • Issue and track Supplier Corrective Action Requests (SCARs).
  • Perform supplier on-site assessments and document findings.
  • Review GIDEP notifications for unauthorized supplier purchases.
  • Support proposal quality reviews and manage deviation request processes (MRN, PDR, TDR).
  • Publish a quarterly Quality Newsletter.
  • Develop and improve internal procedures and work instructions.
  • Assist in creating process training materials and new employee training plans.
  • Identify training gaps and maintain training logs and records.
Desired Qualifications
  • Proficient in Microsoft Office (Word, Excel, PowerPoint).
  • Experience maintaining company records in compliance with policies and procedures.
  • Ability to work independently and manage tasks effectively.
  • Strong ability to prioritize tasks and maximize productivity.
  • Exceptional attention to detail, organizational, planning and communication skills.

TSC focuses on enhancing the relationships between customers and brands through digital customer experience (CX) solutions. The company helps clients improve their customer interactions by using methods like customer journey mapping and usability testing to identify areas for improvement. After pinpointing these opportunities, TSC assists in digitizing processes and develops solutions that lead to better customer satisfaction. Unlike many competitors, TSC emphasizes the importance of creating positive customer experiences and works closely with clients to build and test tailored solutions. The goal of TSC is to ensure that brands do not settle for mediocre customer experiences, ultimately driving better business outcomes.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Rising demand for personalized CX aligns with TSC's expertise in journey mapping.
  • AI-driven chatbots offer TSC opportunities to enhance customer service solutions.
  • Omnichannel strategies growth allows TSC to provide integrated CX solutions.

What critics are saying

  • Emerging CX agencies offering lower-cost solutions threaten TSC's market share.
  • Rapid AI tool evolution may outpace TSC's technological capabilities.
  • Stricter data privacy regulations could increase TSC's compliance costs.

What makes TSC unique

  • TSC specializes in customer journey mapping and usability testing for personalized experiences.
  • TSC is part of Sitel Group, enhancing its global reach and resources.
  • TSC operates in key global markets: Miami, Paris, Sao Paolo, and London.

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Benefits

Health Insurance

401(k) Company Match

Flexible Work Hours

Remote Work Options

Paid Vacation

Tuition Reimbursement