Full-Time

Solutions Engineer

Posted on 8/29/2024

Embrace

Embrace

51-200 employees

Mobile observability platform for app performance

Data & Analytics
Consumer Software
Enterprise Software

Compensation Overview

$130k - $160kAnnually

Mid

Remote in USA + 1 more

More locations: Remote in UK

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
Kotlin
Python
JavaScript
Java
iOS/Swift
Objective-C
Android Development
Linux/Unix
Requirements
  • 3+ years experience in a Mobile Developer, Sales Engineer, or Solutions Engineer role at a B2B software technology company
  • Experience with mobile development and eagerness to learn and improve your skills. Familiarity with iOS, Android and their development tools
  • Working knowledge of Linux and/or Mac OS X command line
  • Comfortable discussing code; ability to read and write code is a plus (Python, Java, Objective-C, Swift, Kotlin, or JS preferred)
  • A curiosity for how things work and the ability to apply your experience of using tools and resources to come to a resolution
  • Excellent communication skills and comfortability writing and speaking with people to help them solve their issues
  • High competency and low ego, you have a passion for helping people both inside and outside of your company
  • Diploma in Computer Science, Mathematics or related discipline preferred
Responsibilities
  • Represent Embrace as both an expert communicator and technologist, and help deliver an amazing customer experience
  • Communicate directly with customers, product and engineering teams, and work together towards a solution to the task at hand
  • Work in both a pre-sales and post-sales capacity, owning the technical integration process for both prospects and customers
  • Quickly root-cause, identify technical issues, and provide clear instructions to reproduce the problems or drive new product specifications
  • Directly impact product direction by suggesting improvements for customers day to day
  • Ensure that our process for surfacing bugs to Engineering is fast, efficient, and effective
  • Improve collaboration with Sales and Customer Success by developing tools and enhancing documentation

Embrace offers a mobile observability platform that helps developers and companies monitor the performance of their mobile applications. The platform uses OpenTelemetry to provide insights that focus on real user experiences rather than just server-side data. This means that Embrace helps teams understand how their apps are performing from the perspective of actual users, which is crucial for improving user satisfaction. Unlike many competitors, Embrace emphasizes the impact of app performance on real customers, making it easier for developers to optimize their applications effectively. The company aims to enhance the overall user experience by providing tools that allow for seamless integration and comprehensive monitoring through open-source SDKs for various platforms like iOS, Android, Unity, React Native, and Flutter. Embrace operates on a subscription-based revenue model, offering different service tiers to meet the diverse needs of its clients.

Company Stage

Late Stage VC

Total Funding

$77.5M

Headquarters

Culver City, California

Founded

2016

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

-19%

2 year growth

-13%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased adoption of OpenTelemetry drives demand for Embrace's monitoring solutions.
  • Partnership with Grafana enhances appeal to DevOps teams with integrated mobile insights.
  • Rise in mobile gaming creates demand for tools optimizing player experience, benefiting Embrace.

What critics are saying

  • Increased competition from new mobile game companies could dilute Embrace's market share.
  • Partnership with Grafana may lead to over-reliance on third-party platforms for data visualization.
  • Rapid expansion of cloud-native technologies could increase competition in mobile observability.

What makes Embrace unique

  • Embrace offers a mobile-first observability platform built on OpenTelemetry.
  • The platform focuses on real customer impact, not just server-side metrics.
  • Embrace provides open-source SDKs for seamless integration across multiple platforms.

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