Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.  

Job overview:

The Program Manager I, reports to the Director of Global Supply Chain and is a member of the cross-functional Care Team Leads in Care Delivery.  The Program Manager I proactively engages with multiple cross functional stakeholders across Omada to drive continuous improvements, manage existing programs and develop new best-in-class programs that improve business operations. This role is both a strategic and hands-on role.  A successful candidate will demonstrate strong verbal and written communication, be comfortable managing complex, ambiguous business challenges, drive cross-functional initiatives forward, and have strong analytical skills to influence data driven decisions.  The ideal candidate is self-motivated, solutions-oriented with strong problem solving skills to bring clarity to ambiguity with maniacal attention to details.

Because the person in this role will influence colleagues within Member Operations, Care Teams, Clinical Teams, Product, Engineering and across Omada, they will also need to demonstrate strong leadership skills, be highly collaborative, have demonstrated ability to to influence without authority, be highly organized and have a passion for building data driven programs that improve business operations. 

About you:

You are passionate about Omada’s mission to inspire and engage lifelong health one day at a time and our products that help members who are living with pre-diabetes, diabetes, hypertension or musculoskeletal issues.  You bring your whole-self to work everyday with a curious mindset ready to dive into complex sets of data, processes, member and customer escalations regarding devices and supply chain, in order to find problems that affect our members and create inefficiency. You develop well-documented and data-informed business cases based on your newly gained insights. You surface these business cases to Care Teams, Product, Engineering, and Business teams to influence their prioritization of solutions to fix these issues. You measure the impact of implemented solutions to celebrate the improved member experience and the cost savings from your projects.  You are a Zendesk Explore expert who can create “run the business” and ad hoc reports in Explore, and understand the functionality of Support and Guide.  You will integrate yourself into the WBR (weekly business review), Supply Chain S&OP (Sales & Operations Planning) and other key processes to support and handle tasks related to the “run the business” programs for Supply Chain Operations.

Your impact:

• Management of strategic roadmap:
  • Develop and manage project governance plans, project schedules, success criteria and project milestones.
  • Establish business priorities, develop solutions, identify owners, set delivery/completion dates and set up mechanisms to ensure programs are on track.
  • Drive programs end-to-end including business goals, technical solutions, to improve member experience with guidance.
  • Proactively identify and resolve issues that affect member experience and may impair the team’s ability to meet strategic, product, and technical goals.
  • Actively build relationships across Omada teams to deliver on your roadmap. Partner with program/product managers, category teams, finance, legal, care teams and engineers to deliver on your roadmap.
  • Anticipate bottlenecks, provide escalation management, outlines and reviews tradeoffs as well as balance business needs versus constraints.
  • Possesses an understanding of broad Omada business needs. 

• Communication and change management initiatives:
  • Communicate, verbally and in writing, clear and concise expectations and requirements with business and technology teams.
  • Capacity to present well-reasoned and data-driven proposals in both verbal and written formIdentify and communicate risks and mitigation plans in collaboration with stakeholders; develop and maintain goals, milestones and completion datesInfluence others to drive ongoing program improvements based on user feedback and performance measurements.
  • Utilize strong written and oral communication skills and the ability to author white papers and reports that translate technical/data solutions into recommendations for business audiences with guidance.
  • Have the ability to handle confidential and sensitive information with extreme discretion.
    
    
• Data analysis:
  • Analyze data to perform needs and task analysis, scope projects and evaluate existing processes to propose solutions, define areas of focus/opportunity supported by data.
  • Identifies process and system improvement opportunities by monitoring existing metrics, analyzing data and partnering with internal teams to positively impact results
  • Proficient at developing business insights with existing metrics and attributes

Bonus Points for:

• Zendesk Explore expertise.  Proficient at creating custom metrics, attributes, functions,  customizing reports, and dashboards
• Supply planning & logistics experience
• Experience creating Tableau reports and dashboards

Basic Qualifications: 

• Bachelor’s degree in a related field
• 5-years of experience in a technical support role or healthcare support role
• 3+ years of experience in program or project management or related experience
• Experience using data and metrics to drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications: 

• MBA or masters degree in a related field
• PMP or CSM certification
• Lean/Six Sigma certified or an equivalent certification

Benefits:

• Competitive salary with generous annual cash bonus
• Stock options
• Remote first work from home culture
• Flexible Time Off to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Two giftable Omada enrollments per calendar year
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions
• ...and more!

It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!

• Cultivate Trust. We actively cultivate trust through attentive listening and supporting one another. We respectfully provide and are open to receiving candid feedback.
• Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road.
• Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.
• Deliver Results. We reward impact above output. We set a high bar, we’re not afraid to fail, and we take pride in our work.
• Succeed Together. We prioritize Omada’s progress above team or individual. We have fun as we get stuff done, and we celebrate together. 
• Remember Why We’re Here. We push through the challenges of changing health care because we know the destination is worth it.

About Omada Health: Omada is a virtual-first chronic care provider that nurtures lifelong health, one day at a time. Our care teams implement clinically-validated behavior change protocols for individuals with prediabetes, diabetes, hypertension, and musculoskeletal issues for consistent improvements that stack up. With more than a decade of experience and data, and 24 peer-reviewed publications that showcase our clinical and economic results, we improve health outcomes and help contain healthcare costs. 

Our scope exceeds 1,800 customers, including health plans, health systems, and employers ranging in size from small businesses to Fortune 500s. Omada is the first virtual provider to join the Institute for Healthcare Improvement’s Leadership Alliance, reflecting our aim to complement primary care providers for the benefit of our members, and affirming our guarantee to every partner: Omada works different.

Omada is thrilled to share that we’ve been certified as a Great Place to Work! Please click here for more information.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Below is a summary of salary ranges for this role in the following geographies:

California, New York State and Washington State Base Compensation Ranges: $100,800 - $126,000*, Colorado Base Compensation Ranges: $90,720 - $113,400*. Other states may vary.

This role is also eligible for participation in annual cash bonus and equity grants. 

*The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate’s skills and experience, and other business considerations.

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