Warehouse Supervisor - Cold Chain

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Key Responsibilities

Daily Warehouse Operations

• Supervise daily warehouse activities, including goods receiving, put-away, storage, picking, packing, dispatch, and stock replenishment.
• Ensure all warehouse operations are completed in accordance with SOPs, GDP (where applicable), food safety requirements, and company standards.
• Monitor workflow throughout the shift and allocate labour effectively to meet operational priorities.
• Support smooth inbound and outbound operations while maintaining product quality and temperature integrity.

Inventory Control

• Monitor inventory accuracy through cycle counts and stock investigations.
• Assist with stock reconciliation and resolve inventory discrepancies in a timely manner.
• Ensure correct stock rotation (FIFO/FEFO where applicable) and proper storage practices.
• Support inventory audits and maintain accurate warehouse records.

Team Leadership

• Supervise warehouse operatives and temporary agency workers during daily operations.
• Conduct shift briefings, allocate work, and monitor productivity throughout the shift.
• Provide coaching, training, and on-the-job support to improve team capability and performance.
• Support attendance management, performance monitoring, and disciplinary processes in partnership with HR and Warehouse Management.

Health, Safety & Compliance

• Promote a strong health and safety culture and ensure compliance with company policies and statutory requirements.
• Monitor safe working practices within chilled and frozen environments.
• Ensure PPE requirements are followed and warehouse equipment is operated safely.
• Report and investigate accidents, near misses, and operational incidents, implementing corrective actions where required.

Performance & Continuous Improvement

• Monitor operational KPIs including productivity, accuracy, service level, and labour efficiency.
• Identify operational issues and implement practical improvements to increase efficiency.
• Escalate recurring operational risks and recommend process improvements.
• Support continuous improvement initiatives and implementation of best practices.

Cross-Functional Collaboration

• Work closely with Warehouse Managers, Transport, Inventory, Customer Service, and other departments to ensure smooth operational execution.
• Support effective communication across shifts and departments.
• Respond promptly to operational issues and customer requirements to maintain service levels.

Skills & Experience

Essential

• Previous experience in a warehouse supervisory role, preferably within a cold chain, food, pharmaceutical, or temperature-controlled environment.
• Good understanding of warehouse operations including inbound, outbound, inventory, and stock control.
• Experience supervising warehouse teams and managing daily operational performance.
• Strong communication and people management skills.
• Good problem-solving and organisational abilities.
• Competent in Warehouse Management Systems (WMS) and Microsoft Office.
• Knowledge of Health & Safety requirements within warehouse operations.

Desirable

• Experience working within chilled or frozen warehouse environments.
• Forklift licence (Reach, Counterbalance, VNA or equivalent where required).
• Knowledge of GDP, HACCP, BRCGS, or food safety standards.
• Experience working with automation or warehouse technology.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.