Operations Specialist

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.

• Tackle challenges at scale that span technology, operations, regulation, and growth.

• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.

• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About the role

The Operations Specialist maximises Fleets' performance by reaching out with proposals and advice. Maximises implementation of new features among Fleets and grows active Fleet's portfolio. Communicates at an excellent level and builds strong relationships with Fleets. Actively supports Fleets to become Bolt ambassadors. Has expert knowledge of the industry and Bolt business. Acts as a strong player, passionate Bolt ambassador. Contributes to Riders' satisfaction by managing Fleet quality and ensuring best availability of Bolt's services and features in the market. Has good knowledge of Riders' needs and preferences. Works independently towards ambitious goals. Communicates with high quality and positive impact. Provides feedback to others and aims for consistent self-improvement. Is well aware of Bolt values and represents them in or out of their work

Main tasks and responsibilities

• Fleet onboarding and activation: Support newly onboarded Fleets through their first weeks on Bolt, helping them reach activation milestones and become consistently active partners.

• Churn prevention and win-back: Proactively identify Fleets at risk of leaving or reducing activity, run targeted retention conversations, and re-engage inactive Fleets using personalised offers and follow-ups.

• Data tooling and reporting: Build and maintain dashboards and regular reports (e.g. supply health, Fleet performance, campaign results) to track KPIs and share insights with the Local Team.

• Campaign design and testing: Propose, set up, and evaluate Fleet-facing incentives and communications, using A/B tests or pilots where possible to measure impact before scaling.

• Cross-functional collaboration: Work with Support, Operations, Finance, and Product teams to resolve Fleet issues end to end and pass Fleet-driven product feedback to the right owners.

About you

• You have experience in operations, marketplace management, account management, consulting, business development, or a related field.

• You are highly analytical and comfortable using data to identify trends, solve problems, and drive decision-making.

• You have excellent communication and relationship-building skills and can effectively influence a wide range of stakeholders.

• You are proactive, organised, and thrive in a fast-paced environment where you can take ownership of initiatives from start to finish.

• You have strong commercial awareness and can balance the needs of riders, drivers, fleet partners, and the business.

• You are passionate about improving operational efficiency, delivering outstanding partner experiences, and contributing to the growth of the marketplace.

Why you'll love it here

• Accelerate your professional growth with unique career opportunities.

• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.

• Take care of your physical and mental health with our wellness perks.

• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.

• Connect with colleagues at annual company events and smaller team gatherings.

• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there's a faster, smarter way to do your work, we expect you to find it. You're still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.