Full-Time
Physical Damage Appraiser
Posted on 8/27/2025
Auto-Owners Insurance
1,001-5,000 employees
Life, home, auto, business insurer
No salary listed
No H1B Sponsorship
Grand Rapids, MI, USA + 16 more
More locations: Saginaw, MI, USA | Petoskey, MI, USA | Novi, MI, USA | Taylor, MI, USA | East Lansing, MI, USA | Grand Blanc, MI, USA | Troy, MI, USA | Portage, MI, USA | Carson City, MI, USA | Muskegon, MI, USA | Sister Bay, WI, USA | East Tawas, MI, USA | Dundee, MI, USA | Traverse City, MI, USA | South Bend, IN, USA | Pontiac, MI, USA
Hybrid
 Finance & Banking (1) |
|---|
- Bachelor’s degree or equivalent experience
- A minimum of 3 years working as a physical damage appraiser
- Above average communication skills (written and verbal)
- Ability to resolve complex issues
- Organize and interpret data
- Ability to handle multiple assignments
- Possess a valid driver’s license
- Inspect damaged automobiles, develop information regarding repair costs, negotiate repair cost agreements, and evaluate practicality of repair and options for settlement of claims.
- Maintains an understanding of current automobile construction and repair techniques, assuring compliance with statutory requirements including but not limited to appropriate use of after-market parts, and repairs to automobiles with concern for safety and industry standards.
- Communicate with claim associates, agents, insured’s repair facilities and others regarding inspections and conclusions; develop and participate in required communication to vehicle owner regarding repairs, participate as necessary in negotiations, follow-up and problem resolution on claims.
- Works towards the resolution of claims, and may attend arbitrations, mediations, depositions, or trials as necessary.
- Handle investigations by phone, mail and on-site investigations.
- Willing to travel and be temporarily reassigned for catastrophe duty upon request.
- Knowledge of CCC software is preferred but not required
Auto-Owners Insurance is a large insurance provider offering life, home, auto, and business coverage. It works through a network of local, independent agents who sell and service policies for individuals and businesses. Customers receive tailored insurance plans and premiums based on risk, with claims handling and policy management supported by the agency network and the company’s underwriting. The company differentiates itself with a strong, established presence (Fortune 500 since 2002) and a focus on employee and agent partnerships, earning certifications like Great Place To Work and industry service awards. Its goal is to provide dependable insurance products through a stable, agent-driven model while investing in its people and community to deliver reliable protection and service.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Lansing, Michigan
Founded
1916
Simplify's Take
What believers are saying
- Carpe Data partnership accelerates small business underwriting, competing against faster AI-native competitors like Lemonade.
- Agency Revolution platform integration enhances 6,300 agencies' marketing automation, improving retention and cross-sell efficiency.
- Premium growth exceeded $2.5 billion annually with 389,000+ policy additions, demonstrating strong market demand.
What critics are saying
- Progressive's telematics pricing undercuts Auto-Owners' traditional auto policies by 20-30%, eroding safe driver segment.
- Geico's Michigan expansion with direct digital model diverts 15% of personal lines customers within 6-12 months.
- Michigan DOI regulatory probe into above-average claims denial rates threatens A++ rating and requires process overhauls.
What makes Auto-Owners Insurance unique
- Operates exclusively through 6,300+ independent agencies, emphasizing local relationships over direct channels.
- Maintains A++ (Superior) A.M. Best rating, among highest-rated carriers in property and casualty insurance.
- Serves 26 states with mutual company structure, prioritizing long-term policyholder relationships over shareholder returns.
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Benefits
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Sick Leave
Remote Work Options
Flexible Work Hours
Company News
25 years of trust: celebrating a partnership milestone with Auto-Owners Insurance. When partnerships last a quarter of a century, they're built on more than transactions; they're built on trust. For 25 years, The Prewitt Group has partnered with Auto-Owners Insurance, one of the nation's most respected mutual insurance companies, to deliver the kind of reliable protection and service its clients have come to expect. Together, The Prewitt Group has helped individuals, families, and businesses safeguard what matters most. A Shared Commitment to Service At the heart of this partnership is a shared belief: insurance should be personal. Founded in 1916 and operating exclusively through independent agencies, Auto-Owners Insurance has earned a reputation for exceptional claims service, financial strength, and long-standing relationships. Headquartered in Lansing, Michigan, the company serves 26 states and holds an A++ (Superior) rating from A.M. Best, one of the highest ratings in the industry. That same philosophy drives The Prewitt Group. Its focus has always been on people and providing peace of mind. Auto-Owners' nationwide resources and financial stability complement its commitment to concierge-level client service and care. For its clients, that means confidence in knowing that their coverage is backed by a trusted national carrier and supported by a local team that truly understands. Why it matters. In today's fast-changing world, the value of stability can't be overstated. For 25 years, Auto-Owners has stood beside The Prewitt Group through market shifts, new technologies, and evolving risks by ensuring that The Prewitt Group can continue to protect its clients with the same consistency and care its founder envisioned over 50 years ago. This partnership reflects who The Prewitt Group is: a family-owned, values-driven agency that believes relationships are at the center of effective risk management. Auto-Owners shares that belief, and together, The Prewitt Group has built a foundation of reliability, responsiveness, and trust that extends to every client The Prewitt Group serve. Looking ahead. As The Prewitt Group celebrate this partnership milestone, The Prewitt Group is not just looking back on years of success; The Prewitt Group is looking forward to the future. For 25 years, Auto-Owners Insurance has shared The Prewitt Group's commitment to integrity and service, and together The Prewitt Group'll continue helping families and businesses face the future with confidence by helping them to mitigate risks.
This year, Marshfield Insurance, in partnership with Auto-Owners Insurance, is proud to sponsor the VIP Tent in the grandstand and the Family Tent, enhancing the fair experience for attendees of all ages.
Strength of balance sheet, improved operating and underwriting performance, neutral business profile, enterprise risk management and sustained trend of profitability credited in ratings.MONTEREY, Calif., Nov. 13, 2024 /PRNewswire/ -- Capital Insurance Group® (CIG®) is pleased to share that its Financial Strength Rating (FSR) of A (Excellent) has been affirmed, for the fifth consecutive year, by AM Best, the credit rating agency for the insurance industry. In addition, its Long-Term Issuer Credit Rating (ICR) has been upgraded to a+ (Superior). Both FSR and Long-Term ICR ratings have a stable outlook, recognizing the significant emphasis CIG has placed on mitigating risks and improving stability and profitability over the past five years
Auto-Owners has received the J.D. Power and Associates award for the "Highest in Customer Satisfaction with the Auto Insurance Claims Experience," four years in a row, for 2008-2011.
Auto-Owners Insurance, one of the leading property and casualty insurers in the U.S., has selected Carpe Data, an award-winning provider of small commercial data solutions, to enhance its underwriting workflow and revolutionize its approach to small business underwriting.