Shipa

Global e-commerce logistics with API integration

Marketing Operations Specialist

Marketing Generalist & ManagementConfirmed live in the last 24 hours

Full-timeRemote in IndiaNo salary listedRemote

About the Job

Requirements

A bachelor's degree in Marketing, Business, Data Science, or a related field.
Two to four years of experience in marketing operations, with a strong focus on Pardot (Salesforce Account Engagement) and customer relationship management platforms.
Demonstrated experience in analytics tracking across digital channels, including website traffic, email marketing performance, and conversion tracking.
Familiarity with A/B testing methods and tools to improve campaign performance.
Proficiency in using Salesforce and Pardot for customer relationship management and marketing automation.
Strong analytical skills to assess campaign performance and create dashboards and reports in Salesforce.
Experience with Google Analytics, marketing automation workflows, and UTM tracking setup.
Ability to manage multiple projects simultaneously, with attention to detail and deadlines.
Proficiency in Salesforce reports and dashboards for marketing analytics.
Experience with data visualization tools such as Kibana, Tableau, Power BI, or Google Data Studio.
Knowledge of HTML and CSS for email template editing and troubleshooting.
Experience with cross-platform attribution modeling and marketing return on investment analysis.
Proficiency in database management and SQL.
Ability to learn and adapt to new technologies quickly.
Ability to work independently and as part of a team.
Teamwork and collaboration, quality and results focus, learning agility, creativity and innovation, service excellence, agility and adaptability, communication, planning and organizing, and problem-solving.

Responsibilities

Manage day-to-day operations within Pardot (Salesforce Account Engagement), including campaign setup, lead scoring, segmentation, and email automation.
Develop and execute email marketing campaigns focused on lead nurturing and customer retention, ensuring alignment with sales initiatives.
Ensure seamless Pardot and Salesforce integration for accurate lead tracking and handoff between marketing and sales teams.
Implement and maintain cross-platform analytics tracking to ensure accurate data collection from all marketing channels, including email, website, social media, and advertising.
Build and maintain reporting dashboards in Salesforce to provide insights on campaign performance, lead conversions, and customer journey analytics.
Regularly audit tracking setups to ensure alignment between Google Analytics, Pardot, Salesforce, and other tools for holistic reporting.
Work with the marketing team to design and execute digital marketing campaigns across email, social media, and the web, ensuring accurate tracking and performance measurement.
Maintain a clean, well-strategized email marketing automation campaign flow through Pardot Engagement Studio to drive qualified demand to the sales team.
Partner with the content team to ensure consistent messaging and compelling offers in email and digital campaigns.
Manage and optimize the lead database, ensuring data cleanliness, proper segmentation, and effective use of dynamic content in Pardot.
Collaborate with the sales team and outbound marketing specialist to align lead generation and nurturing efforts, creating segmented lists that target key industries and personas.
Document lead and account automated email outreach and marketing automation.
Continuously evaluate and recommend marketing tools or integrations to enhance marketing operations, reporting, and performance tracking.
Stay updated on Pardot and Salesforce updates and implement best practices in marketing automation, lead scoring, and customer relationship management processes.

Desired Qualifications

Experience using application programming interfaces.

Marketing Operations Specialist

Shipa · India (Remote) · Full-time · Posted 2024-10-22

Workplace: remote

Department: Shipa Freight

Description

iContainers is an online freight forwarding platform simplifies global shipping for businesses and individuals. Founded in 2007, it offers a user-friendly interface for booking and managing ocean and air freight services. iContainers enables companies and individuals to compare shipping rates, book FCL, LCL, and air shipments, and track cargo in real time, providing greater transparency and efficiency in the logistics process.

This role will play a critical part in supporting our marketing initiatives, optimizing processes, and ensuring seamless data integration and performance tracking between Salesforce, Pardot, and other platforms, will also ensure the efficient execution of marketing automation processes, email campaigns, lead scoring, and robust reporting to optimize marketing ROI.

Your Responsibilities

Salesforce Account Engagement/Pardot Management & Optimization

Manage day-to-day operations within Pardot (Salesforce Account Engagement), including campaign setup, lead scoring, segmentation, and email automation.
Develop and execute email marketing campaigns focused on lead nurturing and customer retention, ensuring alignment with sales initiatives.
Ensure Pardot and Salesforce integration is seamless for accurate lead tracking and hand-off between marketing and sales teams.

Analytics & Tracking

Implement and maintain cross-platform analytics tracking to ensure accurate data collection from all marketing channels (email, website, social, ads).
Build and maintain reporting dashboards in Salesforce to provide insights on key metrics, such as campaign performance, lead conversions, and customer journey analytics.
Audit tracking setups regularly to ensure alignment between Google Analytics, Pardot, Salesforce, and other tools for holistic reporting.

Campaign Strategy & Execution

Work with the rest of the marketing team to design and execute digital marketing campaigns across email, social media, and the web, ensuring accurate tracking and performance measurement.
Keep a clean, well-strategized email marketing automation campaign flow through Pardot Engagement Studio to drive qualified demand to the sales team.
Partner with the content team to ensure consistent messaging and compelling offers in email and digital campaigns.

Lead Data Management & Segmentation:

Manage and optimize the lead database, ensuring data cleanliness, proper segmentation, and effective use of dynamic content in Pardot.
Collaborate with the sales team and the outbound marketing specialist to align lead generation and nurturing efforts, focusing on creating segmented lists that target key industries and personas

Automation Documentation

Keep all the lead and account automated email outreach and marketing automation well documented.

Tooling Research & Innovation

Continuously evaluate and recommend new marketing tools or integrations to enhance marketing operations, reporting, and performance tracking.
Stay updated on Pardot and Salesforce updates, implementing best practices in marketing automation, lead scoring, and CRM processes

Requirements

Your Qualifications

Bachelor's degree in Marketing, Business, Data Science, or a related field.
2-4 years of experience in marketing operations, with a strong focus on Pardot (Salesforce Account Engagement) and CRM platforms.
Demonstrated experience in analytics tracking across digital channels, including website traffic, email marketing performance, and conversion tracking.
Familiarity with A/B testing methods and tools to improve campaign performance.
Proficiency in using CRM and marketing automation platforms, specifically Salesforce and Pardot.
Strong analytical skills to assess campaign performance, with the ability to create dashboards and reports in Salesforce.
Experience with Google Analytics, marketing automation workflows, and UTM tracking setup.
Ability to manage multiple projects simultaneously, with attention to detail and deadlines.

Your Competencies

Technical:

Proficiency in Salesforce reports and dashboards for marketing analytics.
Experience with data visualization tools such as Kibana, Tableau, Power BI, or Google Data Studio
Knowledge of HTML/CSS for email template editing and troubleshooting.
Experience with cross-platform attribution modeling and marketing ROI analysis.
Experience using API is a plus
Proficiency in database management and SQL.
Ability to learn and adapt to new technologies quickly.
Attention to detail and accuracy.
Ability to work independently and as part of a team

Behavioral:

Teamwork and Collaboration
Quality and Results focused
Learning Agility
Creativity and innovation
Service Excellence
Agility and Adaptability
Communication
Planning and Organizing
Problem Solving.

Apply

Apply at Shipa

About the Company

Shipa

Global e-commerce logistics with API integration

Shipa provides integrated e-commerce logistics by combining freight, fulfillment, delivery, and returns into a single platform that connects to merchant systems via APIs and web interfaces. It supports end-to-end shipping across 100+ countries with on-demand, same-day, next-day, and cross-border options. The platform lets merchants obtain quotes, book shipments, track deliveries, and manage returns through a unified digital experience backed by a global logistics network. Its goal is to simplify online selling by delivering reliable, scalable, and transparent logistics that help merchants reach customers worldwide and manage shipping efficiently.

Company size: 201-500
Company stage: Early VC
Total funding: $100M
Headquarters: Dubai, United Arab Emirates
Founded: 2016

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