Full-Time

Account Manager

Confirmed live in the last 24 hours

Hootsuite

Hootsuite

1,001-5,000 employees

Social media management and marketing platform

Data & Analytics
Consumer Software

Entry, Junior

London, UK

Hybrid model available; applicants must be located in London or Bucharest.

Category
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • Some relevant experience of customer facing/account management experience, preferably in the technology (SaaS) industry.
  • Proven success managing a customer portfolio; demonstrated ability to manage a high volume of opportunities and transactions, while leveraging data driven insights within the customer journey and sales process.
  • Proven record of quota attainment and/or portfolio management and can share experiences of developing business plans with a mix of tactics.
  • Experience using sales tools such as SFDC, Sales Navigator, 6Sense.
  • Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding, supporting new owls with internal training and collaboration sessions.
  • Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
  • Commitment to Results: Consistently achieving results, demonstrating high performance, and challenging self and others to deliver results.
  • Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
  • Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
  • Perseverance: Pursues everything with energy, drive, and a need to finish - doesn’t give up.
Responsibilities
  • Maintain day-to-day contact with customers for a book of business, provide timely answers to questions, monitor health and adoption, reach out to improve adoption and give recommendations.
  • Responsible for the renewal process to ensure customer engagement. Implement negotiation strategies with manager support to drive successful renewal outcomes.
  • Provide weekly forecasts and maintain rolling forecasts including monitoring account data health and identifying risks and/or objections; escalate risks to internal stakeholder groups for timely mitigation to ensure customer retention. Ensure our internal customer database is up to date in order to provide visibility into forecasting.
  • Act as a trusted advisor throughout the renewal process, leveraging your knowledge of product fit while tailoring existing renewal strategy to meet customers’ unique needs with manager support.
  • Support in identifying and pursuing account expansion opportunities upon contract renewal.
  • Demonstrate an understanding of contract terms and processes in order to positively influence the renewal process as well as ensure a seamless customer experience.
  • Identify and escalate potential account risks and support in the mitigation of the risks. Consistently log feature requests, update opportunity next steps, and risk fields in Salesforce.
  • Onboard new customers and partner with Professional Services where applicable.
  • Perform other related duties as assigned.

Hootsuite is a social media management platform that enables businesses to create, schedule, and publish content across multiple social media networks from one dashboard. It features AI-generated captions, a unified inbox for managing messages, and advanced analytics to track performance and return on investment. Hootsuite stands out from competitors by offering comprehensive tools for social listening and customer engagement. The company's goal is to help businesses enhance their online presence and drive growth through effective social media marketing.

Company Stage

Debt Financing

Total Funding

$240.2M

Headquarters

Vancouver, Canada

Founded

2008

Growth & Insights
Headcount

6 month growth

5%

1 year growth

15%

2 year growth

14%
Simplify Jobs

Simplify's Take

What believers are saying

  • The integration with Talkwalker positions Hootsuite as a leader in AI-driven social media insights, potentially driving significant growth and innovation.
  • Hootsuite's recognition in TrustRadius' 2023 Best Of Awards underscores its strong customer satisfaction and market reputation.
  • Strategic partnerships, such as the collaboration with LinkedIn Learning, enhance Hootsuite's educational offerings and user engagement.

What critics are saying

  • The competitive landscape in social media management is intense, with numerous players vying for market share, which could impact Hootsuite's growth.
  • Recent layoffs and leadership changes may lead to internal instability and affect employee morale.

What makes Hootsuite unique

  • Hootsuite's unified social media inbox and AI-powered content generation tools set it apart by streamlining customer engagement and content creation.
  • The acquisition of Talkwalker enhances Hootsuite's social listening capabilities, providing deeper insights and more actionable data than many competitors.
  • Hootsuite's comprehensive analytics, which combine paid, organic, and web metrics, offer a holistic view of social media ROI, a feature not commonly found in other platforms.

Help us improve and share your feedback! Did you find this helpful?