Key Account Manager

What you'll do

We're looking for a Key Account Manager to manage and develop a strategic portfolio of Clara clients in the Rio de Janeiro. Preferably based in Rio de Janeiro City, this person will be responsible for building long-term relationships with clients and, above all, driving sustainable growth within the portfolio by identifying expansion opportunities, increasing usage, and driving adoption of new Clara solutions.

We're looking for someone with commercial energy, an ownership mindset, and a strong results orientation, who can turn client knowledge into concrete business opportunities. This is a strategic portfolio management role, with close client engagement and strong interface with different areas of Clara. Success in this role will be directly tied to the ability to retain, develop, and expand clients, increasing the value generated through the relationship with Clara.

Key responsibilities:

• Manage and develop a portfolio of strategic clients in the RJ state.
• Build strong, long-term relationships with different stakeholders and decision-makers, including C-level executives.
• Develop a deep understanding of each client's business, challenges, and financial processes, identifying value-generation opportunities.
• Develop and execute growth strategies for the portfolio, focused on increasing TPV, revenue, usage, and share of wallet.
• Identify upsell and cross-sell opportunities, expanding the use of Clara's solutions within client accounts.
• Proactively identify opportunities, rather than limiting activity to client-driven demand.
• Lead commercial negotiations and expansion processes with clients.
• Create development plans for key accounts, prioritizing the opportunities with the greatest business impact.
• Monitor portfolio indicators, identifying risks, opportunities, and action plans.
• Conduct meetings, business reviews, and in-person client visits.
• Work in partnership with Customer Happiness, Sales, Credit, Product, and other areas to unlock opportunities and ensure a consistent experience.
• Develop relationships within the RJ state region's business ecosystem and represent Clara at relevant events and initiatives.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

Must haves

• Experience in Key Account Management, Account Management, or large B2B account management.
• Proven experience developing and growing client portfolios.
• Strong commercial orientation and ability to identify and convert upsell, cross-sell, and account expansion opportunities.
• Strong negotiation, relationship-building, and influencing skills across different hierarchical levels, including C-level executives.
• Energetic, proactive, results-oriented profile.
• Strong business acumen and ability to connect client needs to available solutions.
• Good analytical skills to track metrics, identify opportunities, and build action plans.
• Availability for frequent travel within the region.

Nice to haves

• Experience in financial services, fintechs, payments, banking, SaaS, or technology.
• Knowledge of the RJ state corporate market.
• Established relationships with companies and executives in RJ state.
• A good sense of humor.