Claims Director - Major Accounts

This is a role focused on technical claim handling for Chubb insured’s nationwide. In this role you will manage complex primary and excess general liability and automobile claims, both litigated and non-litigated. This role requires an individual to be accountable for the handling and disposition of claims including investigation, coverage determination, reserving, negotiation and settlement or trial strategies. This position will require some travel, as well as coordinating with and servicing both internal and external business partners. You will represent the company at meetings with management and business partners, as well as at mediations, settlement conferences and trials.

 Responsibilities

• Provides outstanding customer service and works well with the insured, broker and TPA in the adjustment of casualty claims.
• Analyzes coverage and communicates coverage positions.
• Conducts, coordinates, and directs investigation into loss facts and extent of third-party damages.
• Directs and closely monitors assignments to defense counsel and defense team.
• Evaluates information on coverage, liability, and damages to determine the extent of exposure to the insured and the company.
• Sets reserves within authority or makes claim recommendations concerning reserve changes to supervisor.
• Reports to reinsurers and facilitates the prompt collection of reinsurance on those matters where they are accountable.
• Travels to conferences, mediations, and trials as necessary.  Travel ranges from approximately 30% to 40%, but it could be more as dictated by business needs.

• 7+ years experience as a claims professional with a specialized and technical competence in the handling of claims with emphasis on hands-on file and litigation management.
• Automobile and General Liability (GL) experience in Products, Premises Liability, Oil / Gas and Energy and trucking.
• Strong background and demonstrated ability in dealing with significant coverage matters.
• An understanding of the tenants of insurance and legal principles.
• Working knowledge of industry best practices and procedures.
• An ability to work independently and assimilate learning materials on many different subjects from various sources. 
• Excellent interpersonal communications and negotiation skills; and an ability to deal with customers and business partners in a professional manner.
• Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.
• Demonstrated strong relational skills particularly in adverse or high-pressure situations.

Who are we looking for?

Successful professionals at Chubb come from many backgrounds and experiences and bring that rich diversity with them to our company along with:

• an inclusive mindset which allows differences to be leveraged for better business results;
• open, transparent communication;
• teamwork and inclusion which draws on diverse ideas and perspectives; and

• new ideas, innovation, and ways of thinking which support diversity.

The pay range for the role is $107,800 to $156,200. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.