Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP HANA DB Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying root causes and delivering timely resolutions to maintain system stability and performance. The position demands continuous engagement with system operations to ensure seamless functionality and support for business processes, often requiring collaboration with multiple teams to address complex challenges effectively.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure smooth operation and quick resolution of system issues.
- Document and communicate findings and solutions clearly to stakeholders and team members.
- Assist in the development and implementation of process improvements to enhance system reliability.
- Support junior team members by sharing knowledge and providing guidance when necessary.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP HANA DB Administration.
- Strong knowledge of database management, performance tuning, and troubleshooting within SAP HANA environments.
- Experience in monitoring system health and managing backups, recovery, and security configurations.
- Ability to analyze system logs and diagnose issues to minimize downtime and optimize system performance.
- Familiarity with scripting and automation tools to streamline administrative tasks.
- Excellent problem-solving skills with a focus on maintaining high availability and reliability of business-critical systems.

Additional Information:
- The candidate should have minimum 3 years of experience in SAP HANA DB Administration.
- This position is based at our Gurugram office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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