Oracle

Builds databases, business apps and cloud services

Principal Technical Program Manager - Analytics

Customer SuccessConfirmed live in the last 24 hours

Full-timeMexicoNo salary listedIn-person

About the Job

Requirements

Six or more years of Customer Success Management experience or a similar role in the technology industry.
A bachelor's degree is required.
Prior experience in software as a service, analytics, and/or use of analytics tools such as Power BI, Tableau, or Oracle Analytics Cloud is required, including understanding technical concepts.
Experience collaborating with and influencing senior leadership, including Product Management, Technical Support, and Software Engineering.

Responsibilities

Oversee assigned enterprise Fusion Data Intelligence customers to uncover business use cases and achieve business value.
Serve as the customer's Fusion Data Intelligence point of contact and trusted advisor.
Track and manage user adoption and customer risk from a product level, using both data and customer insights.
Develop success plans that include stakeholder relationships, governance, and adoption plans.
Support customer escalations and cross-functional engagements.
Contribute to the development of the Fusion Data Intelligence playbook, adoption best practices, and enablement for successful customer engagement.
Collaborate with technical teams, including Product and Solutions Engineering, and business teams, including Sales and Customer Success, to drive user and product adoption.
Develop subject matter expertise in one Fusion Data Intelligence and a functional pillar.

Desired Qualifications

Analytics and data experience is highly preferred.
Experience with Oracle Fusion ERP or HCM is strongly preferred.

The TPM (Technical Program Manager) works with Oracle's top Fusion Analytics customers, influencing and ensuring the success of Fusion Data Intelligence user adoption. As the TPM, you will partner with the solution engineer (CEAL) to guide the customer through their adoption journey, from onboarding through to adoption, resulting in increased customer usage and product success. You will also be responsible for removing adoption blockers, working with the product management team, connecting customers to FDI resources, and providing general product and analytics guidance. Additionally, you will be expected to contribute to a growing organization by creating and delivering new content and playbooks.

Responsibilities

Oversee assigned enterprise FDI customers to uncover business use cases and achieve business value.
Serve as the customer's FDI point of contact and trusted advisor
Track and manage user adoption and customer risk from a product level, using both data and customer insights
Develop success plans that include stakeholder relationships, governance and adoption plans
Support customer escalations and cross-functional engagements
Contribute to the development of the FDI playbook, adoption best practices, and enablement for successful customer engagement
Collaborate with technical (Product, Solutions Engineering) and business (Sales, Customer Success) teams to drive user and product adoption
Develop subject matter expertise in one FDI and a functional pillar

Qualifications

6+ years of Customer Success Management experience or similar role in the tech industry (analytics & data highly preferred). Bachelor’s degree required.
Prior experience in SaaS, Analytics and/or use of Analytics tools (eg Power BI, Tableau, OAC) required, including understanding of technical concepts
Strong attention to detail, ability to operate independently and drive towards outcomes
Experience collaborating and influencing senior leadership, including Product Management, Technical Support, and Software Engineering
Experience with Oracle Fusion ERP or HCM strongly preferred

Requirements at a Glance

Experience Level: Expert
Education: Bachelor's

Benefits

401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

About the Company

Oracle

Builds databases, business apps and cloud services

Oracle builds databases, business applications, and cloud infrastructure for companies and public-sector organizations. Oracle Database stores and processes business data, while Oracle Cloud Infrastructure provides computing, storage, and networking for applications and AI workloads. Fusion Cloud Applications support finance, human resources, supply chains, and customer service, helping businesses manage everyday operations and reporting. Customers pay for cloud subscriptions and usage, software licenses, support, hardware, and consulting, with deployment options in Oracle's cloud or their own data centers. Oracle was founded in 1977 and is headquartered in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 1977

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