Full-Time

Technical Support Engineer

Confirmed live in the last 24 hours

Braze

Braze

1,001-5,000 employees

Real-time customer engagement platform

Data & Analytics

Mid

New York, NY, USA

Required Skills
JavaScript
Communications
Java
MongoDB
Requirements
  • BS in Computer Science (or comparable bootcamp or professional experience)
  • 2-3 years of web and/or mobile application development experience
  • Expertise in Ruby on Rails, JavaScript, Swift/Objective-C, or Java
  • Previous experience in a customer-facing role (Support, Solutions Consulting, etc.)
  • Excellent communication skills
  • Ability to be part of an 'on call' after-hours rotation team
  • Talent for synthesizing complex ideas and communicating them in a way others can easily understand
  • Experience in React, MongoDB, and/or distributed systems (Bonus)
Responsibilities
  • Investigating and resolving complex customer issues escalated by Braze’s Technical Support, Customer Success, and Onboarding teams
  • Creating documentation, streamlining processes, and building internal tools and product features to address common customer issues and gaps in product functionality

Braze stands out as an excellent workplace due to its leadership in crafting contextually relevant, cross-channel marketing campaigns using cutting-edge real-time data processing technologies. This commitment not only drives industry advancement but also fosters a culture of continuous learning and strategic innovation among its teams. By focusing on optimizing customer engagement strategies, the company provides a dynamic and forward-thinking environment for professionals eager to influence and grow within the fast-paced tech landscape.

Company Stage

IPO

Total Funding

$635.1M

Headquarters

New York, New York

Founded

2011

Growth & Insights
Headcount

6 month growth

6%

1 year growth

10%

2 year growth

30%

Benefits

Competitive compensation that includes equity

Generous time off policy to balance your work and life, including paid parental leave

Competitive medical, dental, and vision coverage for you and your dependents

Collaborative, transparent, and fun loving office culture