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Mercier Consultancy Group

Fitbit Products Support Specialist

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Bulgaria

About the Job

Requirements

  • Native or fluent spoken and written German is mandatory.
  • A valid EU passport is mandatory.
  • A genuine passion for the Fitness & Wellness industry and an active, healthy lifestyle are required.
  • Previous experience in technical support or customer service is advantageous, not required.

Responsibilities

  • Provide customer support to users of Fitbit wearable technology.
  • Assist customers with product setup, synchronization issues, and general troubleshooting of activity trackers.
  • Promote health-conscious habits and advise customers on wellness-related product features.
  • Document and resolve customer inquiries accurately.
  • Stay updated on advancements in wearable fitness technology to provide informed guidance.
  • Collaborate with international teams to refine service protocols and improve the user experience.
  • Meet performance metrics.

About the Company

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