Front Office Executive

Job Description

We are seeking an enthusiastic and detail-oriented Front Office Executive to join our dynamic team in Bengaluru, India. In this pivotal role, you will be the face of our organization, delivering exceptional guest experiences while managing front office operations with professionalism and efficiency. As a Front Office Executive, you will work collaboratively with colleagues across all departments to ensure seamless operations, maintain guest satisfaction, and contribute to our organization's success through your dedication to excellence and customer-focused approach.

• Manage daily front office operations, including front desk procedures, reception, cashiering, and reservations with accuracy and efficiency
• Provide exceptional, friendly, and professional service to all guests, demonstrating empathy and transparency in every interaction
• Develop and maintain a comprehensive understanding of hotel operations, departmental functions, physical layouts, key personnel roles, and current events or group arrivals
• Attend to guest requests and credit-related issues with decisiveness and problem-solving skills, escalating to management when necessary
• Lead by example in delivering total customer satisfaction, consistently striving to exceed guest expectations
• Actively promote and sell special hotel promotions, facilities, and services to guests, demonstrating initiative and enthusiasm
• Collaborate with the Guest Service Manager and Assistant Manager to identify opportunities for improving guest service and departmental performance
• Support colleagues and management in achieving departmental and organizational goals through collaborative teamwork and transparent communication
• Treat all guests and colleagues from diverse cultural backgrounds with respect, sensitivity, and inclusivity
• Perform additional duties as directed by management, demonstrating flexibility and a goal-oriented mindset

Qualifications

Additional Information

•Employee benefit card offering discounted rates at Accor hotels worldwide.

•Develop your talent through Accor’s learning programs.

•Opportunity to grow within your property and across the world!

•Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.