Twinings

Produces and markets blended teas globally

Ecommerce Operations Executive

Business OperationsPosted on Nov 10

Full-timeRowville, AustraliaNo salary listedHybrid

About the Job

Requirements

Experience in eCommerce operations, digital merchandising, marketplace support, retail media, product content, or a similar role.
Experience updating online product listings, SKU data, or content through retailer portals, marketplaces, or content systems.
Understanding of how product content, search visibility, and availability affect online sales.
Intermediate Excel skills, including filters, lookups, pivot tables, and basic data analysis.
Ability to organise competing tasks, meet deadlines, and track open issues.
Clear written and verbal communication, including confidence following up with others and asking for help when needed.
A practical approach to solving problems and willingness to learn new systems and processes.

Responsibilities

Keep the Amazon catalogue accurate and up to date in Vendor Central.
Create and update ASINs, EAN/GTIN mappings, product details, and variations.
Check listings and fix issues that prevent products from being found, ordered, or purchased.
Raise and follow up cases with Amazon Vendor Central Support, escalating issues that need further help.
Gather product data, GS1 documents, and information from internal teams to set up or correct listings.
Track open catalogue issues, responsibility owners, and next steps.
Keep product information accurate, complete, and up to date across eGrocery sites.
Maintain the eCommerce product and content library, including images, descriptions, specifications, and product details.
Update content for new products, range changes, and packaging changes.
Use retailer and digital shelf tools to check product content, availability, and search visibility.
Help coordinate ratings and reviews activity and track which products are covered.
Work with internal teams, agencies, and retailers to gather content and images, obtain approvals, and publish updates.
Set up and manage CitrusAd and other retail media campaigns using approved briefs, budgets, and plans.
Check campaign settings, products, dates, and creative before launch.
Track click-through rate, cost per click, return on ad spend, and conversion, and adjust campaigns within agreed limits.
Report on campaign results, what worked, and what needs to change.
Align campaigns with promotions, new product launches, and key trading periods.
Seek approval for budget changes or changes to campaign strategy, and flag significant performance issues.
Help set up promotions, update pricing, check online availability, and complete retailer portal tasks.
Investigate day-to-day issues affecting online sales or the shopping experience and work with the right teams to resolve them.
Prepare regular reports on Amazon, eGrocery, digital shelf, and retail media activity.
Review sales, availability, traffic, conversion, and campaign results to highlight risks, trends, and opportunities.
Keep trackers, process guides, and operational records up to date.
Provide data and updates to support forecasts, budgets, and customer plans.

Desired Qualifications

Experience with Amazon Vendor Central, CitrusAd, or another retail media platform.
Experience in FMCG, retail, consumer goods, or an agency working with retail clients.
Some experience with ratings and reviews, digital shelf, or product content platforms.
Experience with product information or digital asset systems, content management tools, Power BI, Profitero, NIQ, or similar tools.
Familiarity with Amazon, Woolworths, or Coles online platforms.

Great People Work Here.

Twinings & Co has a proud history spanning over 300 years and operates on a global scale. With strong brand positioning we are viewed as a market leader in our field. The Australian operations continue to enjoy a positive growth trajectory. We are a high performing business that is focused on employing the best talent in the market to deliver on the business’ clear vision for success.

Job Purpose
The eCommerce Operations Executive looks after day-to-day activity across Amazon and eGrocery, keeping product listings up to date, coordinating retail media campaigns and reporting on results.

The role works with Sales, Supply Chain, Marketing, Finance, agencies and retailers to keep products available and easy to find online, fix listing and content issues, and improve the online shopping experience.

This is a hands-on role with responsibility for routine tasks and follow-up. More complex issues and decisions on budgets or strategy sit with the National Business Manager - eCommerce.

Amazon Catalogue Operations

Keep the Amazon catalogue accurate and up to date in Vendor Central
Create and update ASINs, EAN/GTIN mappings, product details and variations
Check listings and fix issues that prevent products from being found, ordered or purchased
Raise and follow up cases with Amazon Vendor Central Support, escalating issues that need further help
Gather product data, GS1 documents and information from internal teams to set up or correct listings
Track open catalogue issues, who is responsible and what needs to happen next

eGrocery Digital Shelf & Product Content

Keep product information accurate, complete and up to date across eGrocery sites
Maintain the eCommerce product and content library, including images, descriptions, specifications and product details
Update content for new products, range changes and packaging changes
Use retailer and digital shelf tools to check product content, availability and search visibility
Help coordinate ratings and reviews activity and track which products are covered
Work with internal teams, agencies and retailers to gather content and images, get approvals and publish updates

Retail Media & CitrusAd Coordination

Set up and manage CitrusAd and other retail media campaigns using approved briefs, budgets and plans
Check campaign settings, products, dates and creative before launch
Track click-through rate, cost per click, return on ad spend and conversion, and adjust campaigns within agreed limits
Report on campaign results, what worked and what needs to change
Align campaigns with promotions, new product launches and key trading periods
Seek approval for budget changes or changes to campaign strategy, and flag significant performance issues

eCommerce Operations, Reporting & Analysis

Help set up promotions, update pricing, check online availability and complete retailer portal tasks
Investigate day-to-day issues affecting online sales or the shopping experience and work with the right teams to resolve them
Prepare regular reports on Amazon, eGrocery, digital shelf and retail media activity
Review sales, availability, traffic, conversion and campaign results to highlight risks, trends and opportunities
Keep trackers, process guides and operational records up to date
Provide data and updates to support forecasts, budgets and customer plans

Essential

Experience in eCommerce operations, digital merchandising, marketplace support, retail media, product content or a similar role
Experience updating online product listings, SKU data or content through retailer portals, marketplaces or content systems
An understanding of how product content, search visibility and availability affect online sales
Intermediate Excel skills, including filters, lookups, pivot tables and basic data analysis
Attention to detail and the ability to organise competing tasks, meet deadlines and keep track of open issues
Clear written and verbal communication, with confidence following up with others and asking for help when needed
A practical approach to solving problems and willingness to learn new systems and processes

Desirable

Experience with Amazon Vendor Central, CitrusAd or another retail media platform
Experience in FMCG, retail, consumer goods or an agency working with retail clients
Some experience with ratings and reviews, digital shelf or product content platforms
Experience with product information or digital asset systems, content management tools, Power BI, Profitero, NIQ or similar tools
Familiarity with Amazon, Woolworths or Coles online platforms

About the Company

Twinings

Produces and markets blended teas globally

Twinings is a global tea company with a 300-year heritage, producing a wide range of tea and beverage brands. It blends and creates teas through masterblending expertise and collaborates to innovate new flavors and products, aiming to energize, refresh, and comfort consumers. The company differentiates itself through its long history, disciplined execution, and international reach, turning ideas into market-ready products and sustaining growth across its brand portfolio. Its goal is to grow a successful international business by expanding its beverage offerings while staying true to its heritage and values.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Andover, MA
Founded: 1706

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