Brown University Health

Remote behavioral health care platform analytics

Medical Assistant

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeDartmouth, MA, USA$18.13 - $29.90

About the Job

Requirements

A high school diploma or equivalent is required.
Education from an approved medical assistant program or equivalent is required.
One to three years of experience as a medical assistant is required.
Strong customer service is expected.
Excellent communication and interpersonal skills are required.
Experience with electronic medical records is strongly preferred; Athena is preferred but not required.
Experience with Microsoft Office, Word, Excel, and Outlook is preferred.

Responsibilities

Work closely with providers to assist in delivering care to patients.
Provide customer service to new and existing patients of the practice.
Room patients and prepare them for provider visits.
Take and accurately enter vital signs—including blood pressure, temperature, pulse, pulse oximetry, weight, height, and respiratory rate—into the electronic medical record.
Record patient history, chief complaint, pharmacy information, prescription list, and related information in the electronic medical record for physical examinations.
Obtain required consents and complete forms as needed for specific visit types.
Perform in-office testing and electrocardiograms as needed, including controls on certain in-office tests.
Assist providers with in-office medical procedures.
Label specimens according to practice policy.
Chaperone providers as required.
Administer vaccines and medications as ordered by providers and in accordance with practice policies.
Follow Transitional Care Management, Chronic Care Management, and Remote Patient Monitoring workflows when active in the practice.
Stock rooms and monitor expiration dates of exam room supplies.
Monitor and log medication and vaccine refrigerator temperatures.
Answer, triage, and appropriately route incoming telephone calls as needed.
Follow scheduling rules and directly schedule patient visits at other practices.
Review schedules and perform clinical pre-visit reviews to ensure providers have relevant visit materials, such as results, consultation notes, and hospital notes; contact facilities or other practices to obtain missing records.
Schedule patient appointments and provider-ordered testing at checkout or as otherwise requested.
Conduct outreach to selected patient groups as directed for patient care and quality, then schedule specialty appointments and testing as required.
Inform the manager of clinical supply needs or assist with ordering.
Obtain prior authorizations and insurance referrals as required by practice needs.
Complete assigned clinical work queues in a timely manner.
Work independently with little supervision.
Adhere to practice policies and maintain patient confidentiality.
Perform other duties as requested.

Desired Qualifications

Experience with electronic medical records, especially Athena.
Experience with Microsoft Office, Word, Excel, and Outlook.

SUMMARY:

This position is to function as a member of the clinical team and completes assigned daily clinical operations to ensure smooth day to day operations in the HMG physician practice. The Medical Assistant I must maintain a professional, positive manner when talking with patients (and all customers) in-person, over the phone or via email.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

Works closely with providers to assist in delivering world class care to patients.
Provides a high level of customer service to all new and existing patients of the practice.
Rooms patient and prepares the patient for the provider visit.
Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.
Records patient history, chief complaint, pharmacy information, prescription list, etc into EMR for physical.
Obtains required consents, completes required forms as needed for specific visit types.
Performs in office testing and EKGs as needed. Required to perform controls on certain in-office tests.
Assists provider with in-office medical procedures.
Properly labels all specimens, adhering to HMG policy.
Chaperones Providers as required
Administers vaccines and medications as ordered by provider, adhering to HMG policies.
Responsible to follow TCM (Transitional Care Management), CCM (Chronic Care Management) and RPM (Remote Patient Monitoring) workflows if active in the practice.
Stocks rooms and monitors expiration dates of exam room supplies.
Monitors and logs medication/vaccine refrigerator temperatures.
Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.
Follows scheduling rules and direct schedules patient visits in other HMG practices.
Reviews schedules (clinical pre-visit review) to ensure the provider has what the patient visit is for. Example: results, consult notes, hospital notes etc. If not available, contacts facility or other practice to obtain them.
Schedules patient appointments and appropriate testing as ordered by provider upon check out from appointments or any other time as requested.
Performs outreach to select patient groups as directed for patient care and quality and then schedules specialty appointments and testing as required.
Responsible to inform manager of clinical supply needs or assists with ordering.
Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
Works assigned clinical buckets timely.
Must be able to work independently with little supervision.
Adheres to HMG policies.
Always uses discretion to ensure patient confidentiality.
Performs other duties as requested.

MINIMUM QUALIFICATIONS:

Strong customer service excellence expected.
Excellent communication and interpersonal skills required.
Experience with EMR strongly preferred. (Athena preferred but not required)
Experience with Microsoft Office, Word, Excel, and Outlook preferred. Education &Experience
High School Diploma or equivalent required.
Education from approved medical assistant program or equivalent.
One to three years as a medical assistant required.

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Hawthorn Medical Associates-NDartmouth-535 Faunce Corner Rd - 535 Faunce Corner Road North Dartmouth, Massachusetts 02747

Work Type:

M-F 8:00am-5:00pm

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

About the Company

Brown University Health

Remote behavioral health care platform analytics

Memoir Health built a behavioral healthcare platform for home-based care, helping healthcare organizations manage patients remotely. The platform includes remote patient monitoring, scheduling, virtual care, and outcomes management, powered by a data analytics engine that highlights cost-saving opportunities and guides proactive care. It stands out by automating care journeys and delivering integrated, outcomes-focused care within managed care networks, reducing administrative work for clinicians. Its goal is to make care more proactive, accessible, and coordinated from home, aiming to improve patient outcomes while lowering costs; Memoir Health was acquired by Lumeo Health in 2020.

Company size: 1-10
Company stage: Seed
Total funding: $7.5M
Headquarters: New York City, New York
Founded: 2018

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