Strong interpersonal communication skills are required.
Global and cultural awareness is required.
Cooperation and teamwork are required.
Responsibilities
Receive prescription orders by fax, electronic transmission, or paper.
Read, interpret, and enter prescription orders into the system.
Process refill requests from patients or providers.
Follow safety and privacy practices to ensure quality patient care.
Place drugs into stock as permitted, but do not count, fill, or otherwise remove prescription drugs from stock.
Provide respectful and courteous customer service in person and by phone.
Triage and prioritize requests.
Keep non-prescription stock neat, in date, and stocked to meet public needs.
Assist patients in finding non-prescription medications and sell prescription and non-prescription medications to patients.
Refer patients to the pharmacist for consultation in accordance with pharmacy regulations.
Desired Qualifications
One to three years of customer service experience is preferred.
Basic computer skills, typing at least 35 words per minute, and knowledge of Microsoft Word and Excel are preferred.
Pharmacy experience is preferred.
Cash-handling experience is preferred.
Description
Essential Functions
1. Receive prescription orders via fax, electronic transmission, or paper.
2. Read, interpret, and data-enter prescription orders.
3. Process refill requests when requested by patients or providers.
4. Adhere to safety and privacy practices in order to ensure quality care for patients.
5. May place drugs into stock, but may not count, fill, or otherwise remove prescription drugs from stock.
6. Provide customer service in-person and via phone calls in a respectful and courteous manner.
7. Triage requests and prioritize them
8. Ensure non-prescription stock is neat, in date, and stocked to meet the public’s needs.
9. Assist patients in finding non-prescription medications and selling both prescription on non-prescription medications to patients.
10. Refer patients to the pharmacist for consultation in accordance with pharmacy regulations.
Core Competencies
Global and cultural awareness
Cooperation - Teamwork
Strong Interpersonal communication skills
Basic math knowledge
Requirements
Required Education and Experience
High School Diploma or GED.
Preferred Education and Experience
1-3 years customer service experience preferred. Basic computer skills, typing 35+wpm, Microsoft Word, and Excel knowledge preferred. Pharmacy experience preferred. Cash-handling experience preferred.