Inactive

iSupport Worldwide

Electronic Data Quality Analyst

Data ManagementPosted on Nov 6

Full-timePasig, Metro Manila, PhilippinesNo salary listed

About the Job

Requirements

At least a Bachelor's/College Degree in any field, although an equivalent combination of education and/or experience will be considered.
At least 1 year of prior experience in quality assurance.
At least 2 months/years of experience in the BPO/call center industry.
Working knowledge of HIPAA EDI protocols.
Detail-oriented, with a focus on continuous improvement and problem-solving.
Planning and organizational skills, with the ability to manage multiple tasks to completion.
Ability to collaborate effectively with individuals or groups at all organizational levels, work independently, and work as part of a team.
Excellent written and verbal English communication skills, including knowledge of English word meanings, spelling, composition, and grammar, and the ability to communicate effectively and project a professional image.
Ability to maintain the confidentiality of sensitive information.
Proficiency in Microsoft Office, including Word, Excel, Teams, and Outlook.
Willingness to work onsite in Ortigas on a shifting schedule, with permanent Saturday-Sunday days off.

Responsibilities

Identify and report process and procedure issues and opportunities for improvement.
Develop and maintain documentation related to EDI processes, including reports, metrics, and improvement plans.
Monitor EDI file processing for quality; troubleshoot and resolve transaction file issues.
Monitor, track, and update data required for file transmission.
Assist internal and external teams with queries regarding file transactions.
Participate in meetings as needed.
Stay updated on industry standards and regulations related to U.S. healthcare and EDI.
Support and sustain a positive work environment that fosters team performance through personal work and behavior.
Perform special tasks and assignments as needed.

Desired Qualifications

At least 1 year of experience with EDI formats.
At least 1 year of work experience specializing in U.S. health insurance, customer service, or third-party administration.

Electronic Data Quality Analyst

iSupport Worldwide · Pasig, Philippines · Full-time · Posted 2026-11-06

Workplace: on_site

Department: TBS

Description

We are looking for a highly motivated, independent, and organized person with great communication and problem-solving skills to maintain the quality of our inbound and outbound Electronic Data (EDI) files (ANSI X12, 834 files, flat files, IEEE, etc.) through review of the file and any reported discrepancies. The ideal candidate must have at least 1 years’ experience in quality assurance and/or EDI standards, experience serving international customers, and a keen eye for detail and a dedication to upholding and enhancing quality standards.

Key Responsibilities:

The essential functions include, but are not limited to the following:

Identify and report issues and opportunities for improvement related to processes and procedures
Develop and maintain documentation related to EDI processes, including reports, metrics, and improvement plans
Monitor all EDI file processing for quality, troubleshoot, and resolve all transaction file issues
Monitor, track, and update data required for file transmission
Assist internal and external teams with any queries regarding file transactions
Participate in meetings as needed
Stay updated on industry standards and regulations related to US healthcare and EDI
Support and sustain a positive work environment that fosters team performance through own work and behavior
Perform special tasks and assignments as needed

Requirements

At least a Bachelor's/College Degree in any field (equivalent combination of education and/or experience will be considered)
1 year of prior experience in quality assurance
Minimum of 2 months/years of experience in the BPO/call center industry
1 year of prior experience with EDI formats is a plus
1 year of work experience specializing in US health insurance, customer service, or third-party administrator is a plus
Working knowledge of HIPPA EDI protocols
Detail-oriented with a focus on continuous improvement and problem-solving
Excellent planning and organizational skills with the ability to effectively manage multiple tasks to completion
Good personal skills with the ability to effectively work and collaborate with individuals or group at all organizational levels and to work independently and as a part of a team
Excellent English written and verbal communication skills with the ability to communicate effectively and project a professional image and has knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Ability to maintain confidentiality of sensitive information
Proficient in Microsoft Office (Word, Excel, Teams, Outlook)
Willing to work onsite in Ortigas and on a shifting schedule (permanent Sat-Sun off)

Benefits

Free lunch meal, fruits, snacks, and drinks
Onsite gym with a free professional instructor
Weekly fitness activity and an annual fitness challenge where you can win up to Php 70,000
Weekly engagement activities with prizes that are up to Php 3,000
Free upskilling academy to improve your performance and skillset
State-of-the-art facilities from toilets to your workstation
Amenities such as sleeping quarters, game area, chat room, shower room

Apply

Apply at iSupport Worldwide

About the Company

iSupport Worldwide

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at iSupport Worldwide

See more jobs