Systems Support Professional
About the job
- Comprehensive expertise in endpoint operating systems, including Windows OS, macOS, iOS, and Android.
- Proficiency in client-side productivity and enterprise tools, including Microsoft Office 365, Google Workspace, Active Directory, Citrix, networked printers, and remote support platforms.
- Advanced troubleshooting capabilities across user devices, including workstations, laptops, smartphones, and peripherals.
- Problem-solving skills.
- Communication skills.
- Team collaboration skills.
- Time management skills.
- Provide expert advice and technical support to end users across various platforms and devices.
- Identify, troubleshoot, and resolve technical issues efficiently, ensuring minimal disruption.
- Collaborate with escalation teams to verify and diagnose server, network, and infrastructure-related problems.
- Respond promptly to onsite outage scenarios, ensuring swift resolution and communication.
- Lead technical discussions with non-technical end users, translating complex concepts into clear, actionable guidance.
- Process incoming service tickets and assign them to the appropriate support channels as needed.
- Maintain ownership of service tickets throughout the entire lifecycle of the support incident.
- Accurately document all problems, incidents, and changes in the ticketing system, including detailed resolution notes.
- Escalate critical or high-impact issues to Service Desk Team Leads for appropriate prioritization and routing.
About the company
Jolera is a Global Systems Integrator that focuses on transforming IT operations into secure, efficient environments. It offers services through a diverse team of over 500 professionals across 24 countries, combining global reach with localized expertise. Jolera helps clients (and its own team) pursue a dynamic, collaborative work environment where innovation and growth are prioritized. The company’s approach centers on delivering IT operation improvements, security, and efficiency by leveraging its global-scale capabilities and local insight. Compared with competitors, Jolera differentiates itself through its international footprint paired with local know-how, enabling tailored, scalable IT solutions. Its goal is to help organizations and teams optimize IT operations to be secure, efficient, and capable of supporting growth.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Toronto, Canada
Founded
2001
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Simplify's Take
What believers are saying
- Jolera marked 25 years in July 2026, signaling durable enterprise customer relationships.
- Vodafone Portugal partnership opened Portuguese enterprise cross-sell on October 17, 2025.
- JobBank listed Toronto and Vancouver IT analyst openings in August 2026, showing demand.
What critics are saying
- ITCenter integration across Europe and Toronto strains delivery quality through 2026.
- MSP and cybersecurity offerings face relentless price pressure from IBM and larger integrators.
- Any major outage or breach would destroy Jolera's 24/7 trust-based brand quickly.
What makes Jolera unique
- Jolera spans 24 countries with 24/7/365 managed services and 600 professionals.
- ITCenter broadened Jolera's telecommunications and AI software capabilities in April 2024.
- Vodafone Portugal and Andersen Consulting partnerships extend Jolera's channel reach in Europe.
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Benefits
Hybrid Work Options
Flexible Work Hours
Gym Membership
Company Social Events
Employee Discounts
Professional Certification Support
Professional Development Budget
Company News
Jolera and Vodafone Portugal partner to accelerate digital transformation for businesses. Jolera Jolera has announced a new strategic partnership with Vodafone Portugal, reinforcing their shared mission to deliver next-generation technology services to businesses of all sizes. This collaboration combines Jolera's expertise in areas such as cybersecurity, cloud, 24/7 support, IT infrastructure modernization, and AI services with the strength of Vodafone Portugal's network and technological vision. The goal is clear: to help Portuguese organizations accelerate their digital transformation journey with innovative and highly reliable solutions. "We're very excited to join forces with Vodafone Portugal. This partnership will enable more companies across the country to access cutting-edge technology solutions backed by Jolera's operational excellence and continuous innovation." - José Martins, Partner and Vice President at Jolera Through this alliance, organizations in Portugal will benefit from a joint offering that enhances digital resilience, operational efficiency, and innovation capacity - key elements to stay competitive in an evolving business landscape. Together, Jolera and Vodafone Portugal strengthen their role as enablers of digital transformation, delivering complete, integrated solutions that span from secure infrastructure to fully managed IT services, empowering the digital future of Portuguese businesses. If your organization is ready to strengthen its IT infrastructure and drive innovation forward, explore how Jolera Inc. can help. Latest trends, expert insights, and success stories.
Jolera Inc. is proud to announce that Jolera has been named to the 2025 Channel Partners MSP 501 list, an annual ranking of the world's most innovative and high-performing managed service providers (MSPs).
JOLERA Ranked on Channel Futures 2024 MSP 501: Tech Industry's Most Prestigious List of Managed Service Providers Worldwide
Jolera, a global technology solution provider based in Toronto, has acquired ITCenter, a European technology services company from Santa Maria da Feira, Portugal. This acquisition aims to enhance Jolera's AI service offerings and expand its global presence. The financial terms of the deal were not disclosed. ITCenter brings expertise in telecommunications and AI-driven software development, complementing Jolera's existing services.