Full-Time

Gear Advisor

Posted on 5/14/2024

Fender Musical Instruments Corporation

Fender Musical Instruments Corporation

1,001-5,000 employees

Manufacturer of guitars, basses, and amplifiers

Consumer Goods
Hardware

Junior

Scottsdale, AZ, USA

Required Skills
Sales
Communications
SAP Products
Customer Service
Requirements
  • High school diploma or equivalent
  • 2+ years of experience in musical instruments retail sales and/or customer service
  • Bilingual in English and Spanish, or English and French preferred
  • Extensive technical knowledge of all Fender product lines
  • Experience with CRM and web chat platforms
  • Experience with Digital recording products, DAWs, software programs preferred
  • Experience with MS Office products
  • Strong written and verbal communication skills
  • Ability to build rapport with customers
  • Strong sense of team-orientation
  • Excellent detail-orientation and organizational skills
  • Ability to work independently and remotely
Responsibilities
  • Assist consumers in product selection and sales
  • Field inquiries regarding product specifications, pricing, and availability
  • Evaluate and troubleshoot product performance issues
  • Facilitate consumer product returns
  • Place orders in SAP for parts and replacement products
  • Track orders and shipments
  • Guide consumers to resources for repairs
  • Coordinate with dealers and service centers to resolve issues
  • Maintain call issues and resolutions records
  • Assist with online store customer communications

Fender Musical Instruments Corporation

Fender Musical Instruments Corporation

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Fender is a prominent manufacturer of electric and acoustic guitars, basses, amplifiers, and accessories, offering a diverse product line with vintage-style pickups and sleek designs suitable for musicians of all levels. Their products cater to both beginners and professional musicians, featuring a range of technologies and designs to meet various musical needs.

Company Stage

N/A

Total Funding

N/A

Headquarters

Los Angeles, California

Founded

1946

Growth & Insights
Headcount

6 month growth

2%

1 year growth

7%

2 year growth

13%
INACTIVE