Customer Service Export Executive

Job Description

Key Responsiblities:

Responsible for processing third party export and inter-company orders, maintaining communication and operational link between customers, forwarders, sales team and supply chain. Ensure shipments are booked, documented and dispatched seamlessly according to international compliance standards

Customer Account Management

Ensure seamless order processing and fulfillment to meet customer satisfaction.
Address customer inquiries and concerns related to orders.

Supply Chain and Logistics Coordination

Collaborate with Supply Chain to facilitate the timely delivery of goods from factories.
Liaise with logistics and forwarder on outbound shipping arrangements.
Evaluate and select freight rates, and coordinate vessel schedules for efficient transportation.

Export Shipping Documentation Coordination

Counter check the accuracy and completeness of shipping documentation sent to customers.
Stay informed about international shipping regulations and compliance.

Financial and Administrative Control

Execute customer onboarding protocols
Seeking order release approval from finance
 

Sales Data and Reporting

Generate sales analytics data and reports to sales team and management.
The ideal candidate is to possess a good understanding of shipping regulations, Incoterms, and customs procedures to prevent service failures and ensure timely global delivery

Core Competencies

Interpersonal communication
Strong verbal and written English skills to coordinate across diverse international cultures.
Meticulous accuracy
Sharp attention to detail to minimize documentation discrepancies and prevent costly customs hold-ups.

Qualifications

Required Qualifications
Education: Diploma in Logistics, Supply Chain Management, International Business, or a related discipline.Experience: Minimum 2-5 years experience in sea freight forwarding or export customer serviceTechnical Proficiencies: Extensive working knowledge of SAP and standard MS Office.Trade Knowledge: Strong, practical expertise in Incoterms, global custom procedures, and bill of lading surrenders

Additional Information

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.