Siloam Hospitals Group

Private hospital network and healthcare provider

ICT Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeSouth Jakarta, South Jakarta City, Jakarta, IndonesiaNo salary listedIn-person

About the Job

Responsibilities

Perform routine maintenance and repairs of hospital programs or systems in response to user requests.
Analyze user needs and translate them into appropriate programs or systems.
Install, repair, and maintain hardware, software, fax machines, telephones, CCTV, TVs, handheld radios, printers, and computer networks.
Carry out end-of-day processes and backups according to established procedures and schedules.
Perform project activities according to the work plan, and report and document project activities and progress to help achieve project targets.
Handle complaints about operational issues and record complaints and resolution processes in the logbook to evaluate and plan ICT service improvements.
Protect the confidentiality and security of hospital data to prevent damage and external disclosure.
Collect required data and prepare operational reports for supervisors and relevant parties, including daily, periodic, and weekly achievement reports.
Follow quality-service and safety procedures and practices, including participating in training, collecting data, and documenting or preparing reports to support hospital-wide indicators and department or unit targets.

Job Description

1. Melakukan pemeliharaan rutin serta perbaikan sesuai dengan permintaan pengguna terhadap seluruh program atau sistem yang digunakan di Rumah Sakit
2. Menganalisa kebutuhan pengguna untuk menterjemahkan kebutuhan pengguna melalui program atau sistem yang sesuai
3. Melakukan instalasi, reparasi, dan kegiatan pemeliharaan hardware, software, fax, telepon, CCTV, TV, HT, printer dan jaringan komputer
4. Melaksanakan proses akhir hari dan proses back up sesuai dengan prosedur dan jadwal yang telah ditentukan
5. Melakukan aktivitas pelaksanaan proyek sesuai dengan rencana kerja yang telah disusun dan melaporkan serta mendokumentasikan kegiatan dan progres pelaksanaan proyek untuk menjamin pencapaian target proyek yang dijalankan
6. Menangani keluhan mengenai kendala operasional serta melakukan pencatatan pada logbook atas keluhan dan proses penanganan kendala operasional untuk mengevaluasi dan merencanakan perbaikan layanan ICT
7. Memastikan kerahasiaan dan keamanan data-data yang ada di Rumah Sakit untuk mencegah kerusakan dan kebocoran rahasia oleh pihak eksternal
8. Mengumpulkan data-data yang dibutuhkan dan/atau membuat laporan terkait kegiatan operasional sebagai pertanggungjawaban kepada atasan dan pihak-pihak terkait lainnya, termasuk laporan harian, periodik, dan laporan prestasi mingguan
9. Melaksanakan prosedur dan praktek pelayanan bermutu dan keselamatan, termasuk mengikuti pelatihan, mengumpulkan data, mendokumentasikan dan/atau membuat laporan yang dibutuhkan untuk mendukung pencapaian indicator hospital wide dan sasaran departemen/unit terkait

Qualifications

Additional Information

[BEWARE OF RECRUITMENT SCAMS]

It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals.

About the Company

Siloam Hospitals Group

Private hospital network and healthcare provider

Siloam Hospitals Group runs a large private healthcare network in Indonesia with 41 hospitals and many clinics across 23 provinces. It delivers inpatient and outpatient services to self-paying patients, corporate clients, insurers, and BPJS participants, generating revenue from room charges, procedures, consultations, pharmaceuticals, and diagnostics. The group focuses on high-complexity care in cardiology, oncology, neurology, neurosurgery, orthopedics, and gastroenterology, operating Centers of Excellence to coordinate advanced treatments, and uses a managed service model that lets hospitals be built with external capital while sharing revenue. Its goal is to expand access to high-quality private healthcare in Indonesia, strengthen specialized care, and maintain a broad, affordable service network for individuals, employers, insurers, and government programs, backed by JCI accreditation as a quality benchmark.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Tangerang, Indonesia
Founded: 1996

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