SuperStaff

Hospitality and office staffing and training

Regional Operations Specialist - Dispatch Coordinator

Logistics & TransportationPosted on Nov 9

Full-timeAngeles, Pampanga, Philippines

About the Job

Requirements

The candidate must demonstrate extreme attention to detail and execute with minimal to zero errors.
The candidate must have strong written communication skills for professional SMS and text updates.
The candidate must be dependable, highly organized, and proactive in solving problems.
The candidate should have experience or a strong interest in logistics, dispatch, or back-office coordination roles.
The candidate must be able to quickly learn software platforms and follow established processes.
The candidate must be self-motivated and able to work independently in a remote work environment.
The candidate must manage time effectively while handling multiple tasks.
The candidate must be knowledgeable in Zendesk.

Responsibilities

Act as the key liaison among field operations, drivers, and account management.
Coordinate with drivers via text and SMS to ensure they are aligned with schedules and expectations.
Handle calls for internal communication only, without direct customer interaction.
Collaborate with the Customer Service team to proactively address and resolve driver-related issues.
Review and update paperwork to ensure accuracy, completeness, and client alignment.
Monitor driver activity to ensure accurate milestone marking for each order.
Add and track order milestones in the system to maintain visibility and accountability.
Review orders in advance to anticipate potential gaps and request missing information.
Ensure drivers have all necessary documents and instructions before their assignments.
Maintain current records and documentation to support reporting and performance reviews.

Regional Operations Specialist (Dispatch Coordinator)

SuperStaff · Angeles, Philippines (Hybrid) · — · Posted 2026-11-09

Workplace: hybrid

Description

We are seeking a highly detail-oriented and process-driven Regional Operations Specialist to support one of our largest clients. This role is closely aligned with a dispatch position, focusing on internal coordination and operational readiness. The primary responsibility is to ensure that drivers are fully prepared and equipped for each assignment through timely and accurate back-office support.

Key Responsibilities:

Act as the key liaison between internal teams: field operations, drivers, and account management.
Coordinate via text and SMS communication with drivers to ensure they are aligned with schedules and expectations.
Handle calls for internal communication only—no direct customer interaction.
Collaborate with the Customer Service team to proactively address and resolve driver-related issues.
Review and update paperwork to ensure accuracy, completeness, and client alignment.
Monitor driver activity to ensure accurate milestone marking for each order.
Add and track order milestones in the system to maintain visibility and accountability.
Anticipate potential gaps by reviewing orders in advance and requesting any missing information.
Ensure operational readiness by making sure drivers have all necessary documents and instructions before their assignments.
Maintain up-to-date records and documentation to support reporting and performance reviews.

Requirements

Extreme attention to detail with the ability to execute with minimal to zero errors.
Strong written communication skills for efficient and professional SMS/text updates.
Dependable and highly organized with a proactive, solution-oriented mindset.
Experience or strong interest in logistics, dispatch, or back-office coordination roles.
Ability to quickly learn new software platforms and follow established processes.
Self-motivated and able to work independently in a remote work environment.
Proven ability to manage time effectively while handling multiple tasks.
Knowledgeable in using Zendesk

Tools & Platforms:

Slack – Internal team collaboration
Google Suite – Document and file management
Zendesk – Ticketing and support platform (training provided)
DialPad – Internal phone system (training provided)

Benefits

HMO with 1 free dependent upon hire
Life Insurance
Night Differential
20 PTO credits annually
VL and SL cash conversion
Annual Performance-Based Merit Increases and Employee Recognition
Great Company Culture
Career Growth and Learning
Equipment provided by the company
Onsite for the first 2 months and will transition to Hybrid setup
Night Shift, Tuesdays and Wednesdays off
Php 42,000 basic + allowance

Apply

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About the Company

SuperStaff

Hospitality and office staffing and training

SuperStaff matches talent to hospitality and office jobs and trains candidates to be versatile and multi‑employable. It recruits and trains people, then places them at client workplaces as hosts, front‑of‑house, guest service, event, catering, bar, waiting, barista staff, receptionists, customer service, administrative, HR, junior recruitment, marketing, and other office roles. Unlike firms that only fill roles, it also provides job‑application and resume design training to help young people land their dream jobs. Its goal is to make work enjoyable by guiding young talent to suitable positions and supplying hospitable, capable staff to workplaces.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Netherlands
Founded: 2005

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