Pull Management Leader - US West & Canada, Steam Services Parts VS

Job Description Summary

This role is part of the end-to-end Value Stream operating model, structured around 4 Value Streams to better support our customers from opportunity through execution. This model will strengthen accountability and cross-functional collaboration, enabling faster, more predictable delivery, improved customer outcomes, and sustainable growth.

Job Description

Key Responsibilities

• Lead pull management for US West & Canada within Steam Services Parts VS, with accountability for customer order execution, issue resolution, fulfillment performance, and customer outcomes.
• Drive proactive customer order behavior and ensure effective prioritization, schedule alignment, and execution across the value stream within the assigned scope.
• Own customer order issue resolution within the assigned scope, leading cross-functional coordination to resolve execution barriers and protect customer commitments.
• Manage non-standard and escalated situations, applying sound judgment and making trade-off decisions to balance customer needs, operational constraints, and business priorities.
• Facilitate alignment and decision-making across teams and interfaces when execution issues extend beyond the immediate team scope.
• Represent pull management within the leadership team for the assigned scope and provide functional leadership on operational priorities, risks, and performance.
• Drive daily operating rigor across the team, including workload balancing, escalation management, performance follow-up, and adherence to defined processes and operating rhythms.
• Support and lead implementation of improvement initiatives, standard work updates, and system-enabled ways of working defined by the broader pull management organization.
• Lead, coach, and develop the team to build capability, accountability, and sustained execution discipline.

Required Qualifications

• Minimum of 5 years of leadership experience in customer order management, fulfillment, logistics, supply chain, operations, or service delivery.
• Bachelor’s degree in a relevant field.

Desired Characteristics

• Strong operational leader with an end-to-end execution mindset.
• Comfortable leading in a dynamic environment with frequent exceptions, escalations, and changing priorities.
• Able to make sound trade-off decisions while balancing customer needs, execution constraints, and business risk.
• Effective at driving cross-functional coordination and sustained issue resolution in a matrixed organization.
• Credible representative of the function within leadership forums for the assigned scope.
• Strong ownership mindset with clear accountability for customer outcomes and team performance.
• Resilient, decisive, and improvement-oriented.
• Strong people leader who builds engagement, capability, and execution discipline.
• Proven success in team leadership, coaching, and employee development in complex operational environments.
• Demonstrated lean, AI, and transformation experience, with the ability to drive process improvement and adoption of more efficient, system-enabled ways of working.
• Strong knowledge of Steam Services operational processes and market requirements.
• Strong working knowledge of Steam Services tools, including OSERP and NEX.
• Deep experience in customer order execution, issue resolution, fulfillment coordination, and cross-functional operational leadership.
• Strong judgment and decision-making capability in environments with frequent exceptions, competing priorities, and customer impact.
• Proven ability to lead complex problem solving and drive alignment across functions and organizational boundaries.

For candidates applying to a Canadian-based position, the pay range for this position is between $127k-$177k CAD. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.

Bonus eligibility: Discretionary annual bonus.

This posting is for an existing vacancy

Additional Information

#LI-Remote - This is a remote positionApplication Deadline:For candidates applying to a U.S. based position, the pay range for this position is between $104,200.00 and $173,700.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on October 19, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.