Training Executive
About the job
- An Associate’s Degree or above is required.
- At least 1 year of training experience or a relevant educational background is required.
- Strong training, coaching, and communication skills are required.
- A strong sense of responsibility and problem-solving skills are required.
- Proactivity in improving existing training processes and materials is required.
- Patience and observation skills to assess matters holistically are required.
- Good written and spoken English and Chinese are required, with near-native Cantonese and Mandarin.
- Provide training and improvement programs to Customer Service Representatives.
- Assist the Senior Trainer and Customer Service Manager in attaining customer service excellence and objectives.
- Liaise with the Senior Trainer to develop training solutions.
- Conduct audits and assist in quality assurance.
- Emphasize the Customer Service Team’s standards and guidelines in training programs.
- Foster teamwork and continuous improvement in the Customer Service Team.
- Prepare periodic reports and presentations for management purposes.
- HK market experience is preferred.
- Experience developing and implementing learning and development programs is an advantage.
About the company
GOGOX operates an app-based logistics platform in Asia that connects people and businesses with a large network of independent drivers for on-demand and scheduled deliveries. It uses a two-sided marketplace where shippers post jobs and drivers accept bookings; revenue comes from transaction fees, plus driver services and enterprise analytics. Its asset-light model relies on motorcycles, vans, and trucks across 370+ cities with a driver network exceeding 7 million, and it has expanded beyond van-hailing with the Kuaigou Dache brand in China and a unicorn milestone from merging with 58 Suyun. The goal is to simplify and scale reliable last-mile and freight delivery for individuals and businesses by building a broad, connected logistics marketplace across Asia.
Company Size
201-500
Company Stage
Late Stage VC
Total Funding
$376.9M
Headquarters
Central and Western District, Hong Kong
Founded
2013
Get referred to GoGoX
See people who can refer or advise you
Simplify's Take
What believers are saying
- 2025 revenue rose 1.6% to RMB670.6 million despite a tough logistics market.
- Enterprise services grew 9.4% to RMB476.4 million, now 71% of revenue.
- GoGoX added Carousell bulky delivery and Singapore NDCA advocacy in 2025.
What critics are saying
- 2025 gross profit fell 13.8% while adjusted EBITDA stayed negative RMB78.6 million.
- Cash and equivalents dropped to RMB91.8 million, pressuring operations through 2027.
- Platform service revenue fell 20.2% after subsidy cuts, exposing weak consumer demand.
What makes GoGoX unique
- GoGoX spans vans, trucks, couriers, and bulky-item logistics across Asia.
- Hong Kong and overseas markets supplied 80.3% of 2025 revenue, diversifying China dependence.
- Carousell, NDCA, and Kai Tak partnerships embed GoGoX inside customer workflows.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Flexible Work Hours