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Arriva

Pan-European bus and rail transport operator

Employee Relations Business Partner

Full-TimeUpdated on 10/23/2026
No salary listed
Mid
Thurmaston, Leicester, UK
In Person
People & HRHR Generalist & Employee Relations

About the job

Requirements
  • Significant experience in an Employee Relations role, handling complex and sensitive employee relations cases.
  • Proven experience working in a unionised environment and building effective relationships with Trade Union representatives.
  • Strong knowledge of UK employment legislation and its practical application.
  • Strong coaching, influencing, and stakeholder management skills.
  • A commercially focused approach with sound judgement and the confidence to make balanced decisions.
  • The ability to share knowledge, challenge constructively, and drive best practice.
  • Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
  • Analytical capability with experience producing employee relations metrics, trend analysis, and management reporting.
  • Good information technology skills, including Microsoft Office applications and HR systems.
Responsibilities
  • Lead investigations into complex and high-risk employee relations cases, ensuring fair and consistent outcomes while minimising business risk.
  • Provide expert advice and guidance on employee relations matters, including disciplinaries, grievances, absence management, and performance issues.
  • Support and coach HR and management teams on complex employee relations challenges.
  • Analyse employee relations data, identify trends, and provide meaningful management information and insights.
  • Develop and implement strategies, policies, manager guidance, and initiatives in response to emerging employee relations trends.
  • Introduce and embed proactive case management frameworks, taking a risk-based approach to case resolution.
  • Drive process improvements for managing employee relations case files and data to reduce case volumes and improve efficiency.
  • Build strong working relationships with operational leaders, HR colleagues, and Trade Union representatives to foster positive employee relations.
  • Support organisational change programmes and wider people initiatives across the business.
  • Promote manager ownership and accountability for employee relations issues.
  • Maintain up-to-date knowledge of employment law and HR best practice to ensure compliance and minimise risk.

About the company

Arriva operates bus, train, and other passenger transport services across 10 European countries through a network of local operators. Its systems coordinate timetables, routes, maintenance, and customer service to run public transit, with a focus on decarbonizing fleets and upgrading equipment. It differentiates itself with a long history of cross-border expansion, a pan-European footprint, and ownership by a private infrastructure investor. Its goal is to deliver reliable, accessible, and cleaner transport while growing services and reducing emissions under new ownership.

Company Size

1,001-5,000

Company Stage

Acquired

Total Funding

N/A

Headquarters

Sunderland, United Kingdom

Founded

1938

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Simplify's Take

What believers are saying

  • Arriva acquired La Linea on 30 April 2026, doubling Veneto market share.
  • Arriva announced £340 million UK bus renewal on 13 March 2026, refreshing nearly one-fifth of fleet.
  • Arriva won Gelderland’s €2 billion contract and Czech rail awards, securing revenue through 2043.

What critics are saying

  • Unite strikes hit Luton in April 2026 and North London in August 2026.
  • Arriva lost Liverpool contracts in 2026, shrinking UK scale against Stagecoach and Go-Ahead.
  • If December 2026 Dutch and Czech tenders slip, Arriva’s growth engine stalls abruptly.

What makes Arriva unique

  • Arriva operates buses and trains across 11 European countries, spanning liberalised markets.
  • Arriva’s ACE platform unified ticketing, journey planning, and real-time data across major UK operators.
  • Arriva pairs depot electrification with zero-emission bus and train orders, backed by I Squared Capital.

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Benefits

  • Training Programs

Growth & Insights and Company News

6 month growth

1%

1 year growth

1%

2 year growth

1%
Associated Press
Jun 15th, 2026
Arriva UK launches digital services app with Passenger across seven bus companies

Passenger, a Masabi company, has launched a digital services platform for Arriva UK Bus, covering its seven bus operating companies outside London. The solution integrates mobile ticketing, data management, journey planning and real-time information into a single customer app and website. Arriva UK Bus is part of the Arriva Group, which delivers over 1.2 billion passenger journeys across 11 European countries annually. The new platform provides enhanced features including real-time bus locations, accessibility information, service updates and details on vehicle amenities like Wi-Fi and USB charging. The UK-built technology positions Arriva to manage operational challenges including franchising and multi-operator fare management. Passenger works with approximately 100 public transport authorities across the UK, facilitating over 100 million journey plans annually.

CILT UK
Oct 14th, 2025
Arriva acquire RTS Infrastructure to enhance infrastructure and depot services

Arriva acquire RTS Infrastructure to enhance infrastructure and depot services. Industry news. Arriva, a prominent tra nsport operator, hassuccessfully finalised the acquisition of RTS Infrastructure, a UK-based firm that specialises in rail depot servicing and infrastructure construction. This strategic acquisition enables Arriva to extend its operations into the UK rail construction sector for the first time, thereby offering a wider array of services for rail operators and infrastructure managers. While the financial details of the acquisition remain undisclosed, this move signifies a crucial advancement in Arriva's strategy to enhance its standing within the UK's rail industry. RTS Infrastructure, located in Leeds, is a well-established entity within the UK's rail network, delivering essential services such as platform upgrades, track work, and various other significant infrastructure projects. The company possesses a Network Rail Principal Contractor Licence, which permits it to undertake large-scale rail infrastructure projects throughout the UK. RTS Infrastructure has developed a robust client portfolio, including Network Rail, passenger train operators, and original equipment manufacturers (OEMs), all of which will now be integrated into Arriva's client network. Through the acquisition of RTS, Arriva not only gains access to these important relationships but also enriches its portfolio with extensive expertise in rail construction.

Rail Business Daily
Oct 9th, 2025
Arriva Group acquires RTS Infrastructure to enhance its UK rail portfolio | RailBusinessDaily

Arriva Group has today announced that it has concluded a deal to acquire RTS Infrastructure, marking its entry into the UK rail infrastructure Arriva Group has today announced that it has concluded a deal to acquire RTS Infrastructure, marking its entry into the UK rail infrastructure construction market.

BusinessLive
Jul 27th, 2025
Arriva's €2.46bn Sales Post-Acquisition

Transport giant Arriva, based in Sunderland, reported revenues of €2.46 billion in 2024, the year it was acquired by US investors I Squared Capital for £1.4 billion. Operating profit was €127 million, with a pre-tax profit of €156 million. Capital investments totaled €285 million. Contract revenues were €1.76 billion, and passenger revenue was €665 million. The UK bus division had a turnover of €639 million, while the UK trains business reported €758 million in revenue.

Arriva Group
Jul 15th, 2025
Arriva signs €300 million contract with Škoda for next-generation electric trains for Czechia

Arriva continues to invest in sustainable travel solutions, such as zero-emission buses, electric and hybrid trains, and digital mobility solutions across Europe to deliver more connected, efficient, and environmentally responsible public transport.