Guest Experience Agent

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

ROLE & RESPONSIBILITIES

As a Guest Experience Agent, you'll be the first warm welcome our guests receive at Trailglow. You'll handle admissions and guest questions, and you'll be cross-trained in our Retail, Video and café operations so you can move wherever the team needs you most. Most duties take place in our Retail Shop, with some time outdoors as required.

• Welcoming guests and delivering upbeat, professional service from arrival through departure
• Assisting with ticket sales, add-ons and packages for Trailglow and the Canyon Swing, along with questions, directions, and guidance on visiting our sister attractions and the Canadian Rockies in winter
• Using Ventrata to issue, process and redeem guest tickets, including pre-booked and online reservations
• Handling cash ($CAD and $US), debit and credit transactions accurately, and completing float and cash-out procedures
• Validating tickets prior to entry
• Performing crowd management and supporting smooth guest flow during peak arrival times
• Sharing winter guest information, including trail and weather conditions, recommended footwear and clothing, and fire pit area guidelines
• Cross-trained in Retail and Video: operating the retail point of sale, restocking and merchandising, promoting and selling video packages, and supporting video review and delivery
• Soliciting guest feedback and forwarding guest comments in a timely fashion
• Keeping guest service areas clean, organized and stocked
• Assisting other departments when operational needs require, under the direction of the supervisor on duty
• Upholding the high standard of safety and environmental stewardship expected of all employees
• Supporting Retail Associate duties when required, including stocking, merchandising and video platform monitoring
• Supporting the café when required, including taking orders and payment, preparing and serving hot drinks and grab-and-go items, restocking, and keeping service areas clean in line with food safety standards
• Communicating with co-workers and management
• Assisting other departments when operational needs require, under the direction of the supervisor on duty
• Upholding the high standard of safety and environmental stewardship expected of all employees

REQUIRED SKILLS & QUALIFICATIONS

• A high level of customer service is paramount, along with a high level of knowledge of Golden Skybridge, Trailglow, and the unique features and habitat of the area
• Experience in guest services, retail, or a similar customer-facing role
• Attention to detail and good communication and listening skills with local and international guests and staff
• Second language skills highly advantageous
• Solid knowledge of the products, services and winter activities available in Golden and its surroundings
• Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions
• Ability to quickly learn multiple systems, including Ventrata, retail point of sale, and video platforms
• FoodSafe Level 1 certification an asset
• Flexible and adaptable, comfortable moving between admissions, retail, video and café duties within a shift
• Ability to work in a fast-paced environment and overcome guest objections
• Available to work a flexible schedule, including evenings, weekends and holidays (including the Christmas and New Year period)
• Physical demands include constant use of hands, repetitive actions and speaking, standing for long periods of time, and frequent bending/twisting; work is primarily indoors, with limited periods outdoors in winter conditions

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.  

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources 

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].  

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.