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Operations Lead
Confirmed live in the last 24 hours
Riverside, CA, USA
Experience Level
Desired Skills
Customer Service
  • Proactive critical thinking and problem-solving
  • Able to supervise and lead a team
  • Effective communicator
  • Basic math
  • Computer literacy
  • Able to work independently or as part of a team
  • Detail-oriented
  • Able to work in a fast-paced environment
  • High school diploma or GED
  • One year+ experience with leading and training
  • Some experience working in a warehouse environment
  • Forklift experience
  • Problem solver/lead experience
  • Provide training for new hires and existing workers on various topics including safety, quality, operations, maintenance, and others as required
  • Provide oversight and direction to FC workers
  • Ensure all required trainings are completed
  • Develop solutions to issues that come up in the FC
  • Engage FC workers, encouraging a safe and positive work environment
  • Assist in developing and ensuring execution of standard operating procedures
  • Assist other departments as needed
  • Operate an RF gun/PDA device
  • Maintain safety and housekeeping standards in the FC
  • Oversee operational processes to ensure correct inventory levels and that orders are completed accurately and on time
  • Review workload and assign tasks to employees
  • Properly train and coach warehouse team and provide positive developmental opportunities; recommend disciplinary actions as needed
  • Correctly utilize a warehouse management system and maintain appropriate work documents
  • Establish, maintain, and promote exceptional customer service
  • Correctly interpret and enforce company policies and safety procedures to ensure compliance; safely operate various equipment and tools
  • Provide support and backup to warehouse management
  • Lead worker training and development
  • Ensure workers following the SOP in all areas of the department
  • Coach and mentor worker's
  • Coordinates and provide training to workers as needed
  • Identify and report failures related to safety, operations, SOP execution, and any other significant issues that arise

10,001+ employees

Company Overview
Coupang offers an e-commerce platform that is powered by innovative technology and operations.