HarborChase

Upscale senior living with memory care

Executive Director

Business & StrategyConfirmed live in the last 24 hours

Full-timeMadison, CT, USANo salary listedIn-person

About the Job

Requirements

A Bachelor's degree is required.
Current s ECC and/or CORE Training certification as required and/or Community Residential Care Facility Administration (CRCF) is required.
A minimum of two years of experience in supervising and management is required.
One to two years of experience is stated as a qualification, though the specific experience area is not identified.
Experience using Microsoft Office and Outlook is required.
Mid-level typing skills are required.
Ability to communicate effectively with all levels of management, associates, residents, family members, and outside contacts is required.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages, and to manage revenue and expense budgets is required.
Knowledge of current federal and state laws pertaining to Independent Living, Assisted Living, Memory Care, and Skilled Nursing Facility communities is required.
Ability to make independent decisions is required.
A passion for working with and around senior citizens is required.
In all Florida companies, a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse is required.

Responsibilities

Manage the Assisted Living, Independent Living, Memory Care community and/or Skilled Nursing Facility, ensuring high-quality resident care within budget guidelines and compliance with applicable federal, state, and local regulations and company policies and procedures.
Lead the community by example and exhibit servant leadership and the company's core values.
Develop and implement resident relations programs and solicit feedback from residents, families, and others to maintain or improve hospitality and services.
Establish effective relationships with department heads to ensure high-quality resident care and interdepartmental cooperation.
Oversee and monitor nursing services, when applicable, to ensure high-quality nursing delivery.
Monitor resident care daily, conduct daily rounds, and implement quality assurance programs for all departments.
Maintain positive relationships with regulatory agencies and stay updated on changes in applicable regulations.
Oversee facility management of the community.
Direct the community safety and loss-prevention program, monitor adherence to safety rules and regulations, and take remedial action when necessary.
Contact residents’ families when service changes are needed and lead or participate in resident and family conferences to review those changes.
Ensure a high degree of customer satisfaction.
Assist in developing the residence budget.
Make final decisions on resident move-ins and move-outs based on resident well-being and residence policies and procedures.
Plan and develop the operating budget within company guidelines.
Monitor department performance and analyze community profit-and-loss status regularly, taking corrective action when necessary.
Prepare for and attend monthly profit-and-loss teleconferences as scheduled.
Train community management in relevant cost-control techniques.
Direct and monitor community inventory-control systems and manage contracted services.
Maintain a high level of occupancy.
Oversee recruitment, selection, retention, and termination of all community associates.
Ensure adequate and effective orientation and training in associates’ job-specific duties.
Supervise and evaluate all community managers by providing ongoing coaching and timely feedback.
Ensure associates meet or exceed company standards for appearance, sanitation, and health.
Establish positive associate relations and recognition programs and practices.
Oversee and manage community compensation, recommending wage increases and adjustments when necessary.
Ensure staff maintain and protect resident-information confidentiality.
Provide an open door to associates and address concerns and grievances in a timely manner and according to company standards.
Ensure appropriate handling of on-the-job injuries reported by associates.
Provide leadership and direction in residence marketing, including developing relationships with local referral sources.
Represent the residence to the community, family members, visitors, and customers, and develop positive relationships with them.
Work in a safe and alert manner and take ownership of associate and resident safety.
Disclose any medication that might impair the ability to perform the job safely or competently.
Encourage teamwork and promote company philosophy.
Participate in Life Enrichment activities when able.
Perform required duties promptly and on a regular, predictable basis.
Become familiar with reporting a missing person using the Safe Return program or equivalent.
Become familiar with fire-evacuation procedures.
Help maintain a safe and secure environment for all community residents.

Description

Position Summary:

The Executive Director is totally responsible for the management of the Assisted Living, Independent Living, Memory Care community and/or Skilled Nursing Facility. Also, ensures high quality resident care services, within budgetary guidelines, while meeting or exceeding Harbor Retirement Associates, LLC, standards, and responsible for compliance with federal, state, local and HRA policies, procedures and regulations. The Executive Director is responsible to lead the community by example exhibiting the CORE Values through servant leadership.

Essential Functions:

Internal Community Relations:

Develops and implements community resident relations programs; solicits feedback from residents, families, and others to maintain and/or improve community hospitality and services
Establishes effective relationships with other community department heads to ensure high quality resident care while fostering an inter-departmental cooperation.
Oversees and monitors nursing services (if applicable) to ensure high quality nursing delivery systems
Monitor resident care on a daily basis; conduct daily rounds; implement quality assurance programs for all departments.
Establish positive rapport with regulatory agencies; keep updated on changes in federal, state, and local regulations
Oversee facility management of the community
Directs community safety and loss prevention program; monitors adherence to safety rules and regulations and takes remedial action when necessary
Contacts the resident’s family when a change in services is needed. Leads and participates in a resident/family conference to review changes in services
Ensures a high degree of customer satisfaction
Assist in the development of the residence’s budget
Make final decision on resident move-ins and move-outs based on the well-being of the resident and in accordance with the residence policies and procedures

Financial:

Plans and develops operating budget within HRA guidelines
Regularly monitors department performance and regularly analyzes the community P&L status taking corrective action when necessary
Is prepared for and attends monthly P&L teleconferences as scheduled
Trains community management in pertinent cost control techniques
Directs and monitors community inventory control systems ? Responsible for managing all contracted services

Marketing:

Maintain a high level of occupancy

Associate Relations:

Oversees the recruitment, selection, retention and termination of all community associates
Ensures adequate and effective orientation and training of community job-specific duties
Supervises and evaluates all community managers by providing ongoing coaching and timely feedback
Ensures that all associates meet or exceed HRA’s standards of appearance, sanitation and health standards
Establishes positive associate relations programs, recognition programs and practices
Oversees and manages the community compensation, recommending wage increases and adjustments when necessary
Ensures that all staff maintains and protects the confidentiality of resident information at all times
Provides an “open door” to associates and address any concerns and grievances within a timely manner and in accordance to company standards
Ensures the appropriate handling of on-the-job injuries as reported by associates
Provides leadership and direction in the marketing of the residence including developing relations with local referral sources Represents the residence to the community, family members, and visitors and develop positive relations with all customers
The ability to work in a safe and alert manner
The ability to take ownership for associate’s safety and the safety of the residents
Must disclose any medication that might impair associate’s ability to perform the job safely or competently.

Non-Essential Functions:

Encourages teamwork and promotes company philosophy
Participates Life Enrichment activities when able
Is prompt and able to perform the required duties of the position on a regular, predictable basis
Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent
Becomes familiar and understands the steps for fire evacuation
All associates are responsible for maintaining a safe and secure environment for all community residents

Requirements

Qualifications/Skills/Educational Requirements:

Bachelor’s Degree
Current s ECC and/or CORE Training certification as required and/or Community Residential Care Facility Administration (CRCF)
Strong leadership skills with a minimum of two (2) years’ experience in supervising and management
One to two years
Experience using Microsoft Office and Outlook software.
Mid- level typing skills required
Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts
Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc. Able to manage revenue and expense budget
Knowledge of current Federal and State laws pertaining to IL, AL, MC, SNF communities respectively
Able to make independent decisions
Must possess a passion to work with and around senior citizens

Background Screening Requirement

In all Florida Companies, this position requires a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. For more information regarding the Clearinghouse, disqualifying offenses, and exemption procedures, please visit: https://info.flclearinghouse.com

About the Company

HarborChase

Upscale senior living with memory care

HarborChase runs luxury senior living communities across the United States offering independent living, assisted living, and memory care. Residents pay monthly fees based on care level and living arrangement, and HarborChase provides 24/7 staff access, medication management, housekeeping, transportation, and a specialized memory care program called The Cove with secure, customized plans. The company differentiates itself with hospitality-style, resort-like amenities, chef-prepared dining, and robust life-enrichment programming, supported by ownership that partners with real estate investors. Its goal is to deliver high-quality, personalized care in an upscale environment while pursuing profitable, scalable growth across multiple states.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Vero Beach, FL
Founded: 2002

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